Manager, Customer Care (Former Employee) – Philadelphia, PA – August 12, 2018
The most rewarding part of my job was mentoring and developing other associates. The hardest part of the job as a people manager was addressing disciplinary issues. The culture was a little relaxed, but there were pockets of a stressful workforce. Management was mixed in the area of work focused verses people focused. I love that the organization is community focused.
Great benefit package
Inconsistant leadership from one department to another
Quality Claims Auditor/Lead Medicare Auditor (Current Employee) – Philadelphia, PA – August 9, 2018
The worst company i have ever worked for. Management does not work or think proactively. I’m a teleworker in another state so it’s next to impossible communicating with management ie. TL, Supervisor or Manager. The management team are not knowledgeable in all LOB’s we are responsible to audit and are definitely more supportive of the service teams then their own staff. They will throw us under the bus in a heartbeat imstead of back and support us. There is so much confusion and lack of training. This department has turned me off from the entire company and i am praying for the day i get to leave.
Low pay, no advancement, lack of support from management team, no accountability or ownership taken, NO COMMUNICATION...i can go on forever
Care Connector (Former Employee) – Philadelphia, PA – July 28, 2018
Pretty good place to work. Had a few not so great supervisor, but they were pretty much fair with evaluations. Management could use some training. The bad thing is probably HR and how close they are with some management. One false move and you're gone. Some of the goals set are impossible to reach, but if you work hard, you'll get close. Also, they prefer quantity over quality when it comes to phone calls. The company really took a turn for the worse when the former CEO left.
Examiner/Analyst (Former Employee) – Florida – July 26, 2018
Typical day would be in your seat all 8 hours, minimum to no communication with co- workers, very fast pace, employees are not viewed as an asset, VERY HIGH TURNOVER most employees will not make a 6- months to a year of service based on quality standards doesn't not mesh with current industry. Management has no time to help develop employees due to having to crunch numbers all day. No room for advancement.
Insurance Options (ok)
Be prepared to have to incorporate restroom breaks in your lunch only, anything outside of that will be viewed as excessive.
Utilization Management Technician (Current Employee) – Harrisburg, PA – July 24, 2018
Good place to work. Great benefits. Management isn't always as friendly with staff, but staff helps each other out. Nice place to have to be for 8 hrs. Stressful, but relaxed enough that when you go home you can forget about work.
Member Provider Services (Former Employee) – Jacksonville, FL – July 13, 2018
Even though I was told there would be opportunities for advancement they were limited, the company is disorganized and information was inconsistent . The employees could not rely on some of the information given in training
Provider Claims Supervisor (Former Employee) – Philadelphia, PA – July 11, 2018
The company was not equally organized, creating a lot of stress in member and provider services areas. It seemed that the only value was making the quota's and not keeping up with employees well being. Was a stressful environment not only for leadership on the floor but the subordinates as well.
When I first started with the company, I saw it as a long term career move. However, since that time(almost 2 years ago) I have seen the several inconsistencies that have never been fully addressed, even when address with a manager. Those issues range from the inconsistence information provided in the training class versus the process and guidelines were must adhere to, to the lack of professionalism amongst the associates. I just can't see a future with a company that I don't feel values me as an employee or has my best interest at heart.
Paid volunteer opportunity
Short lunch, unprofessional work environment, poor training, and stressfull
Senior Business Analyst/ & Systems Analyst (Former Employee) – Philadelphia, PA – June 28, 2018
They let me go forward and gather the information from the business so I could then write the project plan and the functional requirements. Whenever I had questions, I could count on the person I needed to speak with, providing me with the details I needed so I could move the project along.
Sr. Business Analyst (Consultant) (Former Employee) – Philadelphia, PA – June 13, 2018
My experience wasn't the best. There was a large disconnect between the Consulting firm I was placed by and Management. Management set high expectations but did not provide the support needed to meet them