Going the wrong direction
Client Relationship Manager (Former Employee) – Minneapolis, MN – July 31, 2018
It was alright. A little too much micromanaging. Cared too much about the bottom line at times as opposed to what might be best for employees or the customers. It didn't seem to be a sustainable business model, focusing on milking current clients for all they can instead of prospecting new ones. Slow to adapt technology to stay competitive, and the technology they do adapt is woefully inadequate compared to what else is out there. Management constantly would make changes to everything, from small to large processes, compensation and team structures. They would take input from employees but never seemed to use any of it. Out of touch with where the financial services industry is headed, and out of touch with their employees to a degree. Beyond that, everyone is nice enough and you're able to get along with them.