Paid well to sell your soul to the devil
Customer Professional II (Former Employee) – Las Vegas, NV – February 13, 2019
The pay is top notch for a call center customer service Representative position and the benefits are extraordinary too. They do this for good reason....high turn over. The work is grueling and your performance is judged daily. They have so called coaches and leaders who sit around and giggle all day or find or nitpicking, rather, your faults. Then your performance from the previous day gets displayed for all to see and even discussed every single morning. They'll push you to quit or get fired. The ones who actually make it are robots who couldnt possibly embody a true, empathetic customer service representative. They do what they're told, despite right or wrong. Ameriprise wants to be the best of the best in terms of customer service, what happened to being the best of the best at wealth management? Some hire ups should really reevaluate the people they have underneath them, because there's a whole lot of perfume on a pig.
Good pay and benefits
Not flexible with unplanned time off, technical work on phone is highly stressful, often leaving you upset or in tears, leaders play favoritism and i would even go so far as to say discrimination and racism.