Ameriprise Financial Employee Reviews in Las Vegas, NV

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5.0
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Fast paced environment.
Brokerage New Business ICT Agent (Former Employee) –  Las Vegas, NVOctober 11, 2019
Ameriprise Financial is a great place to work with great advancement opportunities. Be prepared to work hard, be open minded and have flexibility. Great pay and great benefits.
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5.0
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Not good would never recommend
Lean Leader I (Current Employee) –  Pilot rd Las Vegas NVAugust 21, 2019
Very very micro managed. Treats like a kindergartner! Always looking over your shoulder and have to speak their language.
treated like a kindergartner
You can’t work at your own pace
System is terrible for all the systems you have to use to do your job.
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4.0
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Junior Highschool Drama at its best!!!
Customer Service Professional (Former Employee) –  Las Vegas, NVAugust 18, 2019
Lots to learn and understanding federal and local banking and stock market policies and regulations, Learning financial Industry money movement process and procedures
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2.0
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stressful work environment no connection to management
Client Service Representative (Former Employee) –  Las Vegas, NVJuly 11, 2019
in the insurance department your are just a number easily replaced and they are blatant about their lack of concern for your advancement and overall well being.
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1.0
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Bad bussiness model
Client Service Associate (Former Employee) –  Las VegasJune 19, 2019
The AAC Paid for licenses but didnt provide any additional training. High turn over. Their goal is diversity but don't advance woman or people of color. They pay insultingly low. Their advisor in training program is a joke. The entire culture is dysfunctional. Management makes fun of employees behind their backs instead of provide structured feedback and training. If you provide two weeks notice they just fire you. This place is run by children. I would not recommend this place to work let alone to a client.
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2.0
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Compnay has limited talent
Registered Assistant (Current Employee) –  Las Vegas, NVJune 10, 2019
Takes too long to accomplish a task. Technology is a bit below par. Limited experts in all departments. Most of the employees are legacy employees and don't realize the downfalls of the company.
Pros
It's a job with benefits
Cons
No talent
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5.0
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Great place to work. Not a typical call center.
Senior Customer Professional (Former Employee) –  Las Vegas, NVJune 5, 2019
When I first started things were different from other call centers from the start. Training was extremely detailed. Live experiences and call taken in the classrooms. Self paced mentoring. Working on the floor was great. All leaders were very interactive with all employees including managers and senior managers. Extremely friendly place to work. Growth within the company was great. About a year and a half from my start date was promoted to back-up supervisor/senior customer service agent. Pay was great from the start. Annual bonus’s and raises. Lot of PTO time. Shift selection.
Pros
Everything
Cons
None that I can think of.
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4.0
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A career for self motivated hard working individual
Financial Advisor (Former Employee) –  Las Vegas, NVMay 31, 2019
Ameriprise provided the resources for learning the financial advisory business, a good platform of products and services and an excellent compliance department and training.
Pros
you own your success
Cons
regulatory, compliance, expenses increasing
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3.0
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stepping stone
Inside Sales Agent (Former Employee) –  Las Vegas, NVMay 19, 2019
company does its best to compensate for horrible mistreatment from customers. They never have your back "customers are always right", but they don't have a problem putting in the front line to explain their strict procedures to eliminate their unwanted customers.
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1.0
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Unorganized and behind the times
Inside Sales Representative (Former Employee) –  Las Vegas, NVMay 8, 2019
Ameriprise only works with Costco customers and 90% of the applications submitted have to go through a pre-issuance process which is a pain. The customers have to physically send in an application that has to be reviewed by an inept underwriting team that only works until 4pm PST and no later. The company is very behind the times and says that it values it's customers but makes them jump through all kinds of hoops for insurance. Miserable job with escalated calls and low pay-absolutely no commission.
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4.0
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Nice view of the strip
ADVISOR / CLIENT PROFESSIONAL (Current Employee) –  Las Vegas, NVApril 12, 2019
I enjoyed working for Ameriprise financial I appreciate the training and the culture and they really embrace diversity plus independent thinking great place for someone wanting to start a career
Pros
Fast paced
Cons
None
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4.0
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Productive, team culture, good management
Client Service Coordinator (Former Employee) –  Las Vegas, NVApril 8, 2019
Served as an intern for the summer. Great place to work and good management. Received plenty of one on one time with upper management and spoke with executive members within the company. Overall, enjoyed my time at the company and would recommend it to a friend.
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3.0
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Not for everyone
Customer Service Professional for Auto (Current Employee) –  Las Vegas, NVApril 8, 2019
If you like office work this is the place for you. If having a fixed schedule and a strict daily schedule then I would definitley recommend. You definitley need patience and thick skin to work in a call center
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3.0
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Not bad
Inside Sales Representative (Former Employee) –  Las Vegas, NVApril 2, 2019
The company is not bad overall. I just couldn't work at a call center and I was misled to think otherwise. The trainers were great, thorough and made the boring topic of insurance fun.
Pros
Nice and clean work environment
Cons
Can't enjoy the environment because you are tied up to the phone all the time. It was a call-center
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3.0
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Call Center
Customer Service Professional (Former Employee) –  Las Vegas, NVMarch 27, 2019
I worked in a call center for a very short period of time. I am therefore unable to provide a very clear picture of the overall work environment. I will say that all the leaders that I worked for were excellent,
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2.0
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Paid well to sell your soul to the devil
Customer Professional II (Former Employee) –  Las Vegas, NVFebruary 13, 2019
The pay is top notch for a call center customer service Representative position and the benefits are extraordinary too. They do this for good reason....high turn over. The work is grueling and your performance is judged daily. They have so called coaches and leaders who sit around and giggle all day or find or nitpicking, rather, your faults. Then your performance from the previous day gets displayed for all to see and even discussed every single morning. They'll push you to quit or get fired. The ones who actually make it are robots who couldnt possibly embody a true, empathetic customer service representative. They do what they're told, despite right or wrong. Ameriprise wants to be the best of the best in terms of customer service, what happened to being the best of the best at wealth management? Some hire ups should really reevaluate the people they have underneath them, because there's a whole lot of perfume on a pig.
Pros
Good pay and benefits
Cons
Not flexible with unplanned time off, technical work on phone is highly stressful, often leaving you upset or in tears, leaders play favoritism and i would even go so far as to say discrimination and racism.
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1.0
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Very unorganized and childish atmosphere very unprofessional trainer.
Life Events Call Center (Former Employee) –  Las Vegas, NVJanuary 19, 2019
Very unorganized training very unprofessional childlike atmosphere. The trainer discussed personal information that was very unpleasant and was very hard to focus on the actual training. Spent more time socializing instead focusing on the training material for life events. Managers were okay but they should really screen who they hire because when they are not in the classroom the trainer is talking about them and discussing their pay and other employees pay and the gossip is so unconformable, and coming to a new company no one should have to hear repetitive gossip regarding other employees and personal life experience regarding how you live your life drugs, alcohol etc should stay personal do not involve new hires. Very relaxed and unprofessional trainer and if you don't fit in and involve yourself in the gossip you are treated differently. Had to resign I have never experienced such a poor and negative experience in my life. I know I have what it takes to make sure customers are satisfied, but will not involve myself in hostile work environment my reputation and integrity is far greater than. I received certificate for having a pleasant jolly attitude and all but enough is enough.
Pros
Benefits
Cons
Unprofessional Trainer from Minnesota
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3.0
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Quoting auto insurance is boring
customer service (Current Employee) –  Las Vegas, NVJanuary 16, 2019
I enjoy working here but the job is redundant. Very little room for advancement. After about 1 year of experience you can work from home which saves on transportation costs
Pros
Works from home
Cons
Boring job quoting auto insurance
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4.0
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Good Place to start
Client Support Associate (Former Employee) –  Las Vegas, NVDecember 7, 2018
-They pay for all your licenses
-It's a good place to learn and gain experience
(get your licenses, place trades, learn to interact with clients, learn about different products, and once you reach your growth potential go somewhere else)
-They recruit college students who are motivated and will take a low paying Salary
-Most employees are in their low 20's
-They offer continuous training and designations and will refund you once you pass the tests
-It can get old fast as it's a call center
-There is a lot of competition and you are awarded for meeting goals through food mainly but they also offer monthly bonuses
-Its all about what you can do for me today and not what you did yesterday
-Pay is low for the amount of work you do and how much money you make for the company
-Turn over is high. People pass the tests and go somewhere else once they realize managements agenda (managers are in their mid 20's) and that they can go somewhere else for better pay and less work.
-The company has been around for over hundred years but the department (AAC) has been around less than 10, the company is constantly trying to figure out how they can improve. But in the end, the logistics is confusing as well as their compensation metrics.

Overall, the culture is the best. Young people who are team players.
But the stress is very high for all levels.

They have a 401k with match. Pension after 1 year. If you want a secure job with routine this is the place, but if you want to maximize your pay you can take these skills and go somewhere else.
Pros
Free lunches, events
Cons
30 min lunch, high call volume, work overload, incompetent managers, business model
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1.0
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Unattainable goals
Financial Planner (Former Employee) –  Las Vegas, NVNovember 21, 2018
While you are working on you series 7 you are a telemarketer setting appointments. After that you sell personalized plans that aren't personalized. The plans are a plug and play program that basically says the same thing for 95% of the clients. Financial planners are pushed to sell products based in highest company return rather than what is appropriate for the client.
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Overall rating

3.8
Based on 1,237 reviews
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3.7Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
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2.9Personal Development

3.2Career Opportunities

3.2Family Support

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