Sales Consultant (Current Employee) – Chesapeake, VA – April 22, 2019
Small company that has potential to do big things if they get proper management in place. There is a big disconnect between C level and store level management. Store managers lead by fear, intimidation, and favoritism.
Retail Store Manager (Current Employee) – Georgia – February 24, 2019
There is no structure in this company. Nobody knows their role in upper management. The only role they know is micromanaging. There have been multiple occasions of not getting paid. They steal commissions. We get reports from corporate showing where we hit our numbers and then the commissions team will say they are incorrect and not pay you for them. They continue to hire poor management that was either fired from corporate or were on their way of being worked out of corporate. These managers are the same ones that drive employees to do the wrong thing and slam the customers with unwanted activations. Not a good work environment.
Sales Associate (Current Employee) – Florida – February 20, 2019
Management seems like they know what they’re doing but they don’t. They constantly fire employees without having backup plans. Forcing employees of other stores to cover shifts and commute to far distances without any form of compensation.
Management acts friendly at first but quickly try to intimidate you and make you feel like you could lose your job at any time without warning. They always have bad attitudes especially market managers and operations managers.
They don’t care about employees, in their eyes you’re easily replaceable. Regardless of how close you get to anyone in upper management.
Management will never take any accountability, nor will ever admit when they’re in the wrong. They’ll combat anything you have to say with fear and intimidation.
They only care about numbers, it doesn’t matter if your store is low traffic or if you pitch to everyone. If you aren’t hitting your numbers they’ll likely fire you. Note the goals are always higher than they should be. So they’re pushing numbers that aren’t even directly from T-Mobile.
If you do end up working for them. Don’t ever do the most. Do not go out of your way for them because they won’t be appreciative nor will your chances of being promoted be higher. It doesn’t matter how well you do your job or how much you sell you could be the top of your store but you’ll never be considered for a management position.
Asking for a specific day off is always a hassle even if asked months in-advance. Taking PTO or Sick time is always frowned upon. My PTO has been rejected twice. And I’ve never been able tomore... get approved for sick time. Not to mention it’s almost impossible to call out even if you show up to work very sick the day prior to trying to call out. They will never try to accommodate or take responsibility. You could be in the hospital and they would still expect you to show up for your shift.
So do know what you’re getting yourself into. If you’re considering working for T-Mobile I strobgly suggest Corporate or another TPR. Or even a different wireless provider, honestly anywhere is better than: Ameritel “American Telecommunications, INC.” (ATI).less
Co-Workers. Some commission.. and line discounts.
Poorly managed, slow paced, lack of leadership, no communication, lack of mutual respect, no accountability
Has cut-throat co-workers. Owner not a good person. Company basically cared only about what they want never cared about employees. Only great person was the Human Resources/administrative manager. She was a great person and cared about the employees.
Corporate Trainer (Former Employee) – Brooklyn, NY – July 12, 2018
Lack of leadership. Constant change in management leaves employees confused. Really short breaks and long schedules. Taking any much deserved time off is frowned upon. Extremely cut throat and higher ups do not take responsibility for any of the wrong doing. When it comes to attrition, this company should be the definition.
They celebrate the wins some times.
Short breaks, long schedules. not flexible in any way.
Store Manager (Former Employee) – Palm City, FL – April 11, 2018
Never seen such a poorly run company. They open up 100 plus stores on a shoestring. My store had walls falling down. Had the water meter ripped out because they had the wrong address on the store.
We received only 30 percent of our inventory opening the store. But they decided to post 100% of the inventory to the store giving a 16k variance which took weeks to fix .
The remaining inventory took 3 months to get. Our shelves were bare yet expected to sell phones that were not displayed. At one point wee were missing 35 demos that were to be displayed
The software we had on our computers was suppose to be updated after hooking up with Comcast. Took 3 months of calling to get it changed over. because of this it would glitch and wipe out entire sales hours later with the customer not being charged.
The locations picked for the stores were just picked out of no marketing knowledge what so ever, really bad locations and was told location doesn't matter. We didn't get a sign for store until 3 months later. Then it took another month just to get it lit up.
Upper management would go to Vegas and spend 9k on a Cabana for Employees but yet spend zero money on the stores. Good old boys club with upper management having no experience or clue how to run retail locations. I have been in retail for 30 years. Management would chastise others in emails and group chat.
I could write a book how bad and unbelievable Ameritel is. I have about 20 more absurd things that happened but you get the point.
As of now 5 other people have quit after me. Their vision is not sustainablemore... and just matter of time before it goes all the way down. Been around long enough to know. Stay away at all costs.Show Lessless
Administrative Assistant (Current Employee) – Brooklyn, NY – May 5, 2017
Ameritel HQ corporate culture is horrific. Leadership can be bipolar at times. The working schedule is crazy. The company underpays its workers and there is no real job security. The office is too small for its staff compliment. Parking is a disaster. Steer clear if at all possible
It's a job
attitude problems, lack of communication, inappropriate office relationships, favoritism
Voicemail Operator (Former Employee) – Huntsville, AL – January 19, 2015
This was the first call center job I had and it was different than what I expected. It was a medium paced environment; however, it allowed management to work closely with employees to make sure the job was done correctly because as a voicemail operator there is a lot of discretion used with dispatching the messages that are left. I liked the fact that although with the companies we worked with they didn't know us personally we still had a rapport with them and it made the dispatching to the on call personnel easier and more fun.