Light hearted, comfortable job.
IT Support Specialist (Former Employee) – Amherst, MA – April 4, 2017
You typically come to the lower floor of the technology building to work your shift, either taking phone calls, handling tickets, solving hardware problems for people who have left their laptops in your care, provide software or small hardwares to those who require them, or any other miscellaneous information technology activity. I learned how to calm stressed phone callers by expressing genuine enthusiasm regarding their concerns. The management was more like senior specialists who handled jobs you didn't know how to handle, and the workplace in general was relaxed and trusting of your ability to do your job. The hardest part of the job was the disappointment I felt upon not successfully helping a caller I'd been trying to help for a good while, due to the call dropping or just an elusive problem. The best part of the job would be the hilarious shift reports left by other IT specialists.
Flexible hours, competent laid back management.