Technical/Information Assistant (Former Employee) – Westborough, MA – March 22, 2019
Working for Amica was great, their are busier times of the year but overall the workflow on a typical day is very manageable. The people you work with, both colleagues and management are very nice and their to assist you. The workplace culture is excellent as well with the focus obviously on getting the job done and servicing the customers while not being overbearing or pressuring. The hardest part of the job was staying ahead of the workflow, although the individual work is not hard to complete. The most enjoyable part of the job was the people you work with and the sense of community in the office and company.
Many opportunities for overtime and ways to earn vacation days
pensioner (Former Employee) – westborough – March 17, 2019
great company with great benefits, an emphasis is being placed too much on numbers than quality, coworkers are great, benefits include a traditional pension unheard of these days, there is also the possibility of a traditional bonus to be paid every year if we make certain goals, the president is a caring CEO
turning everything into numbers not the emphasis on qualry
That is all this job is, shuffling you around like you are 5 years old. They have a problem with you taking 2 minuets to run to the bathroom. They track your every move. Don't make the mistake of thinking this is a career opportunity.
Software Engineer (Current Employee) – Lincoln, RI – March 11, 2019
If you are going for a CIS position with the company you can expect to put in 50-60 hours normally, with the occasion 70-80 hour work week. Rules have tightened substantially regarding what counts as compensated time, so some weeks you will feel like you are working two jobs for one paycheck. Needless to say this is not good for the work/life balance thing. Much of the workload stems from overly ambitious project timetables, with some projects being years off schedule. This leads to a lot of finger pointing, so know how to CYA before you show up to work here. On the plus side, the food in the cafeteria is very good, so most employees don't feel the need to drive off campus for lunch.
Cafeteria, Beautiful Campus With Nice Sculptures in Quad
Clams Representative (Current Employee) – Massachusetts – March 4, 2019
Amica is a very fast paced work environment. There are many incoming and outbound calls daily. I have learned how to manage my time wisely and keep up with my workload. The management is amazing. T hardest part of the job is to find the balance with phone calls, emails, and voicemails to ensure you do not fall behind on your work. The most enjoyable part is the company as a whole. The work environment is very friendly and it is an enjoyable place to work.
Service Representative (Current Employee) – NJ – March 2, 2019
Preferential treatment given to long term employees. Things that the long term employees do are often overlooked and not reprimanded. There is a lot favoritism. It takes years to receive a promotion. The pay increases are terrible. You cannot be 1 minute late. The training was terrible. Some of the managers are moody and they get upset if you stay late on a call and pressure you to get off the phone. Too much work for very little pay.
National Services Representative I (Former Employee) – Spokane Valley, WA – February 19, 2019
amica not only pays you double for working voluntarily on holidays but if you do they give you an extra day of vacation for each holiday! The support of management is really great and they are a changing growing environment with option to relocate and move around to various titles upon request
Nice place to work if you don't have children as there's no flexibility with the schedule. I very much enjoyed working under pressure to meet bonus requirements. I also enjoyed being able to make underwriting decisions on auto, home, boat, dwelling policies.
call center employees/co workers become like family
The company is focused on expanding the individual to meet the mission statement. Working there allows you to push yourself to become stronger and more independent. Work life balance is important to the company and the culture is one focused on the employees as well as the customers.
National Service Representative III (Current Employee) – Spokane, WA – January 7, 2019
They will train you to be the best representative possible. Managers are overall very caring and helpful. The benefits are fair, but the pay is lower than industry standard and it takes a long time to get a promotion. It can be both stressful and rewarding working with customers in a call center environment. Your time on and off a phone call is constantly monitored for productivity. Expect to work swing shift and every weekend, which can be very difficult when you have kids.
High stress job with a good amount of benefits. Company provides a lot for their workers, but does not offer a suitable salary for the work that is expected. It is common to work over 50 hours per week for this job.
Inbound Sales Representative (Former Employee) – Las Vegas, NV – December 6, 2018
This place was awesome, I didn’t get the opportunity to work there long because I didn’t pass the the text for nv to have my insurance license. I wish that I still worked there. I still brag on there insurance to this day