Don’t be fooled- you will be miserable here.
Claims Adjuster (Former Employee) – East – May 22, 2018
Amica tried to act like they care about their employees, and you might be convinced at first but you will soon see it’s all an act. First of all, the pay is a joke and it never really becomes “worth it”. They nitpick how you name your documents and will focus on the minutia- it’s a numbers game and you just have to play the game to make sure you’re meeting the audit metrics. Amica wants to be known for excellent customer service but they don’t want to pay for it. They do not pay a livable wage, yet they overwork their employees and seem to have no clue what they’re doing to streamline processes to allow employees to give the best service. For instance, a whole new system was rolled out that makes everything take longer, hurting productivity. They don’t seem to understand that you need to pay your employees adequately AND make it even remotely possible to meet expectations by giving employees what they need to get work done if you expect to keep giving good customer service; otherwise, you’ll get what you pay for. Amica is stuck in some kind of outdated mindset and if they don’t get it together soon, they’re going to lose a lot of customers because the ONLY thing Amica has going is its reputation for great customer service, but people don’t work for free and you don’t get gold standard effort when you’re only willing to pay pennies.
Pay too low, not enough vacation time, popularly contest, untrustworthy management, outdated philosophy, pretty much everything