Amtrak Employee Reviews

What is the best part of working at the company?Coworkers willing to give helping handWhat is the most stressful part about working at the company?Some days are more hectic than othersWhat is the work environment and culture like at the company?It's a healthy and safety conscious culture.

Was this review helpful?

Good pay, ok environment

Signal Helper (Current Employee) - United States - November 28, 2023

The job pays well but the environment can be toxic depending on your work group. No sick time. Easy work but working outside in the weather conditions can be tough.

Was this review helpful?

Jobs at Amtrak

See more jobs

Helper - New Hire - 90369909 - Downington, PA

Downingtown, PA

1 day ago

Reservation Sales Agent (Voice) - Philadelphia

Philadelphia, PA

30+ days ago

Trackman- New Hire - 90367194 - Washington, DC

Washington, DC

10 days ago

Building and Bridges Mechanic/Labor

Providence, RI

30+ days ago

Coach Cleaner - 90337145 - Seattle

Seattle, WA

30+ days ago

Seniority rules, too many workers to advance in your first 10 years

Trackman (Former Employee) - NJ - November 22, 2023

What is the best part of working at the company?The work was easy, at times it was very boring What is the most stressful part about working at the company?Being bumped out of your position by someone with seniority. Vacancies could be 60+ miles away from the work location you applied forWhat is the work environment and culture like at the company?Met some great people with all types of different kinds of work experiencesWhat is a typical day like for you at the company?We would go as a group to an area of railroad with broken rail or worn out ties, replacing as needed

Was this review helpful?

If you Love Trains is a good place to work. The employees not so much.

Train Conductor / Yard Conductor Supervisor (Former Employee) - Los Angeles, CA - November 20, 2023

Management is awful there they hire you to Fire you. No matter how hard you work, your still just meat to them. Employees are the worst fight against one another between crews, it's disgusting. They pay is appropriate to your work but if you want a regular schedule you will have to wait for about 5 or more years. Horrible people Management sucks!

Pros

None

Cons

Hire to Fire You

Was this review helpful?

Good environment

Project Manager (Current Employee) - Philadelphia, PA - November 14, 2023

I believe they truly want to see you grow with the company. Work can get stressful and you may feel like you can never catch up but everybody is very understanding as long as you're putting in the effort to learn, grow, and improve.

Was this review helpful?

Amtrak insights

Based on 537 survey responses

What people like

Ability to meet personal goals
Clear sense of purpose
Fair pay for job

Reservation

Customer Service Representative (Former Employee) - Riverside, CA - November 13, 2023

It was fun lots of employees and made friends fast the calls came in with few break in between very high volume of calls plus I worked the hearing impaired

Was this review helpful?

Good

Analyst (Former Employee) - Washington, DC - November 9, 2023

Good company lots of benefits will have you set for life . Great collaboration and pay scale. Happy to have found a home company . Great way to start and end a career

Was this review helpful?

Not a good place to work if you are not sleeping with a person in charge. You're expendable.

Coach Cleaner (Former Employee) - Chicago, IL - November 5, 2023

Put on PPE and have a briefing and head out to do your assignment.I learned you can't follow policy and expect to keep your job.Management are all on power trips. No culture. The hardest part for me was watching them all talk about being one but seeing them all treat each other like crabs in a barrel.The most enjoyable part of the day was knowing that I experienced all of this and don't have to ever again.

Pros

Different areas of skills to learn

Cons

They are all jealous of each, other and scared of one another at the same time. You have to either kiss up to keep your job, or sleep with someone to keep your job, Not a fair place to work at all. And you can't admit a mistake, although they say you should to cover your self, but, they really mean, keep quiet if you want to stay employed.

Was this review helpful?

Productive and fun workplace.

Train Attendant (Current Employee) - Chicago, IL - October 21, 2023

Love working here at Amtrak as a train attendant. There’s a lot of politics involving co workers but other than that it’s a great place to work. You basically get paid to travel.

Was this review helpful?

Great career

Conductor (Current Employee) - Toledo, OH - October 20, 2023

Great benefits, pay, and work environment. Every day you learn something new. Just a lot of time away from home especially when you are new, also just like any career you have deal with upper management changing policy & procedures that didn't work before but have to give it another shot

Was this review helpful?

Rate your recent company

Share your experience to help others

Executives make huge bonuses, workers nickeled and dimed

OBS (Former Employee) - Seattle, WA - October 19, 2023

Look up the facts about amtrak bonuses for higher up in The NY Times or google it. Amtrak cannot come up w a contract w the Union that satisfies the general workers. They just take away and think it’s a great plan, when there’s nothing in it for the people working on the trains. Corporate greed, a clean uniform and your salt and pepper shaker filled are more of a priority than trains constantly running late, equipment failure, staff waiting for hotels, flights or Lyfts when Amtrak cancels a train on them and safety from passengers.

Pros

Coworkers, Medical for current employees

Cons

No vision or dental for one year, no set schedule

Was this review helpful?

A 30 years career is possible

Supervisor (Former Employee) - Riverside, CA - October 18, 2023

You are able to have a long fulfilling career with Amtrak. The president of Amtrak changes about every 5 years. With the change of leadership is a change of culture and mission.

Was this review helpful?

Inclusive and supportive culture

Intern (Current Employee) - Remote - October 17, 2023

Amtrak has provided a lot of learning opportunities as an intern. It isn't just busy work, and you get hands-on experience. You are encouraged to try new things and work on projects that interest you. Managers and teams are supportive of interns and always willing to help.

Was this review helpful?

Stressful and time consuming

On Board Services (Current Employee) - Seattle, WA - October 15, 2023

Expect to work 6 days in a row on the train and only get 48 hours off when you get home. You are only given 6 hours for sleep and work on a train where everything is constantly breaking due to the age of the equipment you will be working on. Don't really expect to have a life outside work and be ready for a trainload of stress.Oh and you have to join the union and pay dues even though you won't gain any of the benefits until you finish training AND complete your first 120 day of work which doesn't start until after your training.

Pros

Fairly easy job but it's very time consuming

Cons

the pay is mediocre, time spent working is high, the train is always late, and the company is stuck in the past

Was this review helpful?

Fun workplace and safe

Trackman (Current Employee) - Hamden, CT - October 9, 2023

Greta job ! Safe environment and room to grow . Good benefits and good people around to help you accomplish your job. If your a night person it is a amazing schedule

Was this review helpful?

Toxic

Locomotive Engineer (Current Employee) - Washington, DC - October 6, 2023

Management is hired from the bottom. It's the only place the tries to fire you the second you get the job. Union is super busy all the time with protecting bad employees or false charges to make any headway for better working conditions.

Was this review helpful?

Easy job, good people, and decent pay

Laborer (Current Employee) - Philadelphia, PA - October 3, 2023

Amtrak is great place to work. Great medical, fair pay, and most importantly one of the best pensions out there. Management can be stressful on the employees at time.

Was this review helpful?

Work

Substation Electrician (Current Employee) - New York, NY - October 2, 2023

Good benefits and pay. Management looks for ways to fire you instead of having your best interest. Travel is horrendous. Commuting 3-6 hours a day is normal.

Pros

Benefits and pay

Cons

Politics and travel

Was this review helpful?

Every great work place long day ms and nights of traveling via Train

Lead Service Attendant (Former Employee) - New York, NY - September 29, 2023

Great Work Place very independent love the location the crew is great the people you get to work with I like being on the go so traveling America and some parts of Canada is definitely an experience the different cities and hotels I love the tips and running my own train car whether it’s the cafe car or the dining car

Pros

Money of course traveling hotels meeting new people

Cons

N/a

Was this review helpful?

Excellent place to work

Vendor Manager (Former Employee) - Washington, DC - September 29, 2023

Excellent place to work. If you are young and want a job you can grow with, then get a job at Amtrak. Excellent Retirement benefits and work atmosphere. Some of the best IT management individuals in the world.

Was this review helpful?

Great Pay & Benefits but Unstable Management

Machinist (Current Employee) - Chicago, IL - September 28, 2023

The pay & benefits are good but the company has been unstable lately mainly management, it’s been a revolving door with managers just about every other month each adding there own ideas with out knowing the rules and regulations, changes being made from shift to shift from safety measures to procedures on how to perform a task with out notice. The lack of communication here is just horrible, changes are made without management and foreman even knowing shift from shift. They preach safety but have yet to fix the major rat infestation in there buildings and maintain there safety equipment. If your looking for opportunities to grow in the company good luck, growth in this company at this location is not based on how hard you work but who you know and the less work you do, if your a good worker and go above and beyond or even just do your job your held back because of the work you do and get done, now if you sit around and don’t contribute and your basically just in the way you get promoted just to get you out the way, on another note opportunities are constantly being posted to apply for but its a waste of time to apply since they already know who they want. Also jobs get posted to bid but if the job gets awarded to an employee they don’t like they abolish the job and repost it a week later and make it a interview position so they can chose who they want. Lot of shady politics go on here at Amtrak is all I can say

Was this review helpful?