Amtrak
Happiness rating is 63 out of 100
3.7 out of 5 stars.
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Amtrak Employee Reviews

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United States1,014 reviews

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3.4Work-Life Balance

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railroadtrainpassengertravelunionrailretirementconductor

Genuinely Perfect for some, mediocre for many. I fall in the middle.

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The most useful review selected by Indeed
The company varies tremendously location to location, and management is generally pretty responsive and courteous in person, but once problems come from above, don’t expect much support. Still, the few senior managers I have met in person) are polite and direct. Unfortunately there are some terrible people, like I would imagine there are at every large company. If you are looking for feedback and don’t want to work independently, I wouldn’t recommend becoming an engineer. The pay is reasonable and the health insurance is very good for labor. You will obviously work holidays, weekends and all hours of the day and night. Like all railroads it’s a hard life, and I would recommend that you think very carefully before becoming an engineer or conductor especially. There are many pros and cons. Railroading in general doesn’t provide many options outside of other railroads, should you realize too late that it isn’t right for you. You are likely to see a lot of tragedy, and you can’t avoid it, or prevent it. If you are worried about the potential for psychological damage, think long and hard about the industry. Amtrak does have a relatively good Employee Assistance Program, but struggling to move passed disturbing incidents can be harder for some people, which in turn, can destroy marriages- believe me. The same goes for demanding schedules. I’ve missed a lot of important time with my kids. It’s an industry standard to work on call/ the extra board, especially when you are new. I don’t think Amtrak is a bad railroad, but it is still a railroad, and again, it can feel like a struggle - 
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Lure you in with a dollar amount, Useless union

Other trades seemed to make out well but as MOW mechanic you’re a black sheep and ignored by both the corporation and union. Never see the dollar amount you’re paid. Surrounded by “old heads” that are brutally miserable and are riding out a retirement as the position has burnt every ounce will to live out of them. Stay away, the railroad isn’t what it once was as a mechanic.
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Amtrak insights

Based on 488 survey responses
What people like
  • Ability to meet personal goals
  • Clear sense of purpose
  • Fair pay for job
Areas for improvement
  • Support from manager
  • Trust in colleagues
  • Time and location flexibility

Pretty Good Company

Relaxed, Learned new things everyday, Management was Good, Workplace Culture was pretty good, Hardest Part of the Job was calling it a day, Union and Corporate employees are treated differently. Opportunities of Growth within

Pros

Railroad retirement board

Cons

none
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Very strict

This company is very strict. Hard to get into but easy to get fired from. They can let you go for any little thing. Some people were let go during training for having a "non welcoming attitude" towards instructors. I am not a phone person however they make so difficult to switch your position. Good career opportunities but I don't think I'll be here for too long.
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stress inducing sleep depriving no work life balance

this place will chew you up- and spit you out without a care in the world management is horrible employees try to help sometimes but mostly your on your own in confrontations with passengers
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Fun workplace

It was a great company to work for pay and tips were well. Just didn’t like being laid off when slow season. Overall great company to work for and if you like to travel and rarely be home this is for you.
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Horribly mismanaged, inconsistent pay

I've been a caretaker for over 2 years with Amtrak. In those years I am rarely paid in a timely manner. The company switched to a Micromanged electronic payment system called Ariba and it's horrible. It's a multi step approval process with constant breaks in the chain. I've only got a few contacts inside the company I report to and I've been informed that very few people inside the company even know how to use the program. The problem is it's the only way to get paid and no one cares about the independent contractor at the bottom of the food chain. DO NOT WORK FOR THIS COMPANY.
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Traveling is great cranky old workers

Great place to work not much room to over up if your onboard they will hold you to a certain level of progression. Management will leave you alone as long as you do your jobs some of the coworkers are really old and cranky because they hate the new ways thi gs are done and constantly talk about the good old days quite annoying
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Micromanaging at its finest

Ridiculous expectations and work. Grossly understaffed yet management continues to expect perfection without proper training or tools. Obvious favoritism. If you aren’t part of the group Sr Mgt deems special your chances for any type of advancing your career are zilch.
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Learn alot at cost

The company wants to hire new people but the departments don't. They want people who already have done this type of work. They will put you in a tough situation and continually say, "this isn't for everyone". As opposed to training you how to deal with the tough situation.
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Not a recommendation to work there

Amtrak pays a good hourly wage. But the hours have no flexibility. Management came to work when they felt like it Foreman 3 and the General Foreman. Never had the parts or tools to get the job done properly. Short on workers on certain days ??? The Foremen never came in to help out the crew of 2 people and 4 or 5 were Scheduled. Some people had no vacation days and abused the system but never were written up or disciplined. And attendance is very important at Amtrak. I left back in February 2022.

Pros

Good pay scale

Cons

Union is worthless, paying into two retirements, poor managers
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Always room to change your job skill and learn

Management in some areas need to be more involved. Also personnel take job for granted with no reguard to customer service. Lack of caring for uniforms throughout the company.

Pros

Great pay and benefits

Cons

Long hours
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Not so easy to describe.

It is not for the faint of heart or the sensitive of emotions. The pay is well above minimum wage. The medical and dental are good. As it is a seniority based job, it takes a while (years) to hold a regular schedule if you are working ON the train and if you have been working less than 5+ years, the regular schedule is easily lost and you return to being on call. There are specific call periods for each base and employees have to live within two hours of city that train begins its journey. No, you can't just start a work shift from any random city that the train stops in. You must be on the train for a complete round trip. Only 48 hours minimum rest time between runs once train returns to its starting city. The employees are alright. Some have been beaten by life on the rails and are disenchanted by the common passenger behavior and the attitude of management, but there are also some really cool people who make the job pleasant. Tread lightly until you know who is decent and who is a curmudgeon. It takes an extraordinary amount of patience and calm to work with the public and management tends to forget this acting as if just anybody can survive being days away their family and friends to be with ill-mannered strangers. Its also dangerous. There are several news reports about derailments, stabbings, shootings, trafficking and other crimes that you can search for on the internet. Security is trash. AD&D compensation is also trash.

Pros

Sometimes there is a good layover with enough time to explore a city, pay, medical insurance

Cons

Disrespectful people in management and in passengers, no sick pay for Onboard staff
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Interesting Place to work

The union works for the management. The manager may make up rules to give a negative write-up. If you are a hard worker, they might place you on a hit list for a setup and termination. Be careful at all times because most of the equipment is old and could injure you. If you get injured while working, the management will blame you. Amtrak does not accept blame when they are at fault.

Pros

Flexiblity

Cons

No Standard operating procedures. Management will make up rules at will to do a write up.
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Great Benefits, Bad Work-Life Balance, Management is Incompetent

At best, the company benefits are great. Great pay, great insurance, great pension. But it stops there. Management is useless, union has no teeth. That being said, we are over worked and there are too many nights away from home. Crazy that most of our assignments are six day assignments... Terrible work-life balance and management gets mad at you if you need to take time off. No sick time, no holidays (you get double time and a half but are expected to work weekends and holidays). No support from management and they'll ignore actual issues like safety and operations issues and harp on your uniform instead... Needs to fix their priorities.
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Great pay, poor management

Amtrak was a great company to work for but their management team was poor. So you will make great money, love your job, but hate your superiors because they micro managed.
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2 stars

What is the best part of working at Amtrak?Unsure. Even the benefits aren't that great when compared to state government jobs. What is the most stressful part about working at AMTRAK NATIONAL RAILROAD CORPORATION?Dealing with violent passengers and inept managers.
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no family time understaffed

being gone overnight cannot enjoy home no time for family or friends might force you to take extra jobs contract is bend everyand which way for management but not employees

Pros

health insurance

Cons

no time off
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Management horrible

My experience is that management is raised to a level of their incompetence.They need a complete purge of management. They need people who actually have knowlesge of what the job entails.
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Online work environment

The working environment is great and everyone is approachable and willing to help you. The initial setup process can be a pain but your guided well and you know exactly what's expected off you
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Love it

You’ll never regret it. It’s tough being away from your family, but that’s the nature of the beast. Sometimes the good outweighs the bad, and most times, you just have to suck it up.

Pros

Good pay and benefits

Cons

Seniority is slow moving
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Overall rating

Based on 1,030 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.4 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

Ratings from women

2.6
InHerSight Score
2.6Personal Development
2.8Career Opportunities
2.6Family Support
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