Work wellbeing score is 71 out of 100
3.7 out of 5 stars.
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Amtrak Employee Reviews

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United States1,075 reviews

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3.4Work-Life Balance

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Good Company, Strict Call Center environment

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Good Company, Strict Call Center environment. Union unfortunately could not save jobs for those at the center. The most enjoyable part of the position was the raise structure and being helpful to passengers..
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Worst company I've ever worked for.

What is the best part of working at the company?The pay for certain job positions What is the most stressful part about working at the company?Having no actual individual value as a person. You're treated as a number. What is the work environment and culture like at the company?Usually consists of a bunch of grown men acting like immature high school bullies that have minimum regards for track safety.What is a typical day like for you at the company?Frustrating, irritating, repetitive.
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Amtrak insights

Based on 516 survey responses
What people like
  • Ability to meet personal goals
  • Clear sense of purpose
  • Fair pay for job

Great Place to work.Very encouraging and down to earth team mates and senior manager.

Positive work culture.Great place to start your career if you are looking for a new job.People are very supportive and encouraging.Its been a pleasure to work with Amtrak
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I would say it’s very productive and fun work place

What is the best part of working at the company? retirement pension the pay plenty of different jobs. The hours are great. The ability to be able to move around to different states if you decide to move free train rides for you and your family and friends.What is the most stressful part about working at the company?Depending on your craft five-year progression to receive max pay I find that the most stressful part about working for the company working 120 days before you’re eligible for your vacation that depends on when your start date is when you’ll be eligible for your vacationWhat is the work environment and culture like at the company?It’s well diverse it’s a lot of mechanical, inventory, control, maintenance loading and loading vehicles, moving trains around heavy equipment operatorsWhat is a typical day like for you at the company?Some positions you work more than others most days are easy just come in to your job go home eight hour days some positions you can get lots of Over time and some positions very little
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Great people!

Love it hereGood place respectful , has class always wanted to work for them.Appreciate my work = remember to check out your manager . the wrong one can make it bad. My current one is a pleasure to work or.. no Drama
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Great job

Amtrak is a great company to work for! I have been working for many years with amtrak and hsve not had one complaint! Everyone works together as a team
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Good pay, good job, subpar management

Work isn't bad and the money is addictive. Job requires learning and skill. Definitely not boring. Just be prepared for arm-chair quarterbacking from managers.
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Great for a first job

Stable position, very rigorous work. Low pay combined with union extortion makes it not worth the hassle of being on the phone all day with seniors that aren’t able to use the internet.
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Stay away

Don't apply here if you want to have a life, you'll mostly be digging rocks no matter the weather. Most people working there hate their job and if you're hired you won't be paid for the first month so be aware of that. They can make you travel all over the NYC region to places inaccessible by train so if you don't have a car don't apply, if you have the choice of working here or somewhere else I'd say go to your other option


4/10 schedules


Toxic/unsafe work environment
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Decent pay, long hours, and poor security

I worked with Amtrak for five months, before being furloughed. I returned a couple of months later, but resigned. The job was stressful for me, and I even became an alcoholic. Not all of my coworkers were friendly, but most were.
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One of the best jobs I’ve had. Wish they didn’t close the call center down.

What is the best part of working at the company?Flexible hours, flexible schedule. Decent pay. What is the most stressful part about working at the company?Call center, you’re always on the phone What is the work environment and culture like at the company?Professional, one of the best jobs I’ve hadWhat is a typical day like for you at the company?Clock in, read emails and start taking phone calls.
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Work Culture

The job seemed great if you're coming from retail or some other low paying job. You find out about benefits and think you struck gold.The stress from management, co workers, and passengers is not worth it. The work culture is full of nepotism and very cliquish like high school.
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Nice place to be

Really good brothers. People are helpful. Safety is number one priority. Pay is pretty good. Follow instructions and everything is good. A few supervisors are kind of standoffish
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Doing Great Things!

Amtrak provides rail service across the US and is backed by awesome employees! They strive for continual improvement in all areas and are focused on improving the customer experience
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Words truly cannot describe.

What is the best part of working at the company?Hide and seek for a grand a week is the motto at Amtrak. Anyone that is not lazy with any common sense gets exiled they put their worst employees at the top and the supervisors enjoy conflict and intentionally create it. What is the most stressful part about working at the company?The politics worrying and about your own safety when in the hands of moronic people. What is the work environment and culture like at the company?Toxic, stressful, lazy, hostile.What is a typical day like for you at the company?Show up at 6:00 am clock in Watch the Forman snore in his truck for 15 minutes 6:20 Ask the supervisor what the plan is for the day6:21 Get told to ask your Forman 6:25 Ask the Forman what the plan is 6:30 Get told to ask the supervisor 6:32 Roll your eyes go outside smoke a cig and pace in the parking lot till 8:00 8:05 Load and unload the truck with random materials and tools because you were given no instruction and still have hope that maybe we will actually do something today. 8:15 Take a trip to cafe tempo sit and have coffee for an hour and a half 10:30 Plan out lunch 11 Drive to Boston to get lunch.12-1 eat lunch 1-2 drive back and clock out then go home. 2-2:15 sit in vehicle in disbelief that your taxes have been paying for thousands of employees to have this day every day for years.
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It was a decent job, but I never was able to get the promotion that I was promised. So I had to find employment elsewhere, and Covid happened so that didn’t make it any better
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Productive and fun

I cleaned up the train cars and I learned to work as a team and the work place culture is very diverse that they have people from different backgrounds and walks of life.
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Great People, horrible management

The people I worked with were wonderful. My manager and VP were the worst I ever had in my 42 year agree. Happy to be working back in corporate America. The emotional stress from this individual was un called for.
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flexible schedule and good pay, benefits

working in the call center answering 70-100 calls a day depending on how busy we were. Handling reservations, complaints, payments, refunds, rebooking as needed.


flexibility, good pay, lots of overtime


can get really busy during certain times of the year
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Financial analyst

Good job and place to work salary includes a pension which is a %%% deduction in your paycheck. Overall good job however tech department could use a lot of work
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Great OT opportunities

Had a good experience here, all hours filled with something to do, never a dull moment. Coworkers were great, always available to give a hand and management was great.
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Overall rating

Based on 1,092 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.4 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

Ratings from women

InHerSight Score
2.5Personal Development
2.9Career Opportunities
2.7Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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