Good product, great people, lackluster interdepartmental communication
I worked at Ancestry for nearly 3 years.
Pros: The coworkers were great, customers weren't as nightmarish as other call centers, and the office culture was hard to beat. Free cereal and coffee machine, as well as daily hot lunches. (Though you had to pay for them.)
Cons: Often times a major change can happen without prior notice. In one such - more ... case, we announced the discontinuation of a product via email to our members, and the phones were slammed immediately. The problem here was that those providing support were actually the last people to know about this rather vital piece of informati ... - less
ProsGreat people working in the call center
ConsIt can feel like corporate is an entirely different entity from member services.