Work wellbeing score is 73 out of 100
3.8 out of 5 stars.
Write a review

Ancestry Employee Reviews

Review this company
Job Title
United States98 reviews

Ratings by category

3.8Work-Life Balance

Sort by

Found 98 reviews matching the searchSee all 105 reviews


Indeed Featured review

The most useful review selected by Indeed
micromanagement, no growth, no talented individuals. usual huge enterprise project which is drowning because of its size and lots of useless meetings and managers. good for OE though, probably.
Was this review helpful?

It was great until Ancestry was bought out by Blackstone

It was a great company to work for until Blackstone bought the company. After that, it became a miserable place to work. Unrealistic deadlines, workloads, and expectations from both employees and our customers.
Was this review helpful?

Ancestry insights

Based on 37 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to learn new things
  • Time and location flexibility
Areas for improvement
  • Overall satisfaction

Managers are a disaster

Avoid this place, very toxic work environment due to very poor team management and extreme micromanagement. If you are a great employee, hard working, driven and efficient, you will be miserable here! Terrible culture!




Toxic work environment
Was this review helpful?

Nice place

Nice place to work. Great learning experience. Good benefits. Learned a lot. Management is good . Hardes part is the environment. .
Was this review helpful?


Promotes within. Strengths based leadership. Flexible hours. Work from home. Unlimited PTO. Leave Early on Friday July august very nice and appreciate
Was this review helpful?

Rate your recent company

Share your experience to help others

Good communication during remote situation

The company knows how to communicate amid a remote work setting, and to overcome issues which arise as a result of this environment. I can't say the work was extremely gratifying, but I have nothing negative to say about them.
Was this review helpful?

Feeling of accomplishment and ability to advance

I truly enjoyed working on the Ancestry program for almost 8 years! It was devastating when the customer service was outsourced and I lost my job! I pray that they bring the customer service back to the US. I would go back in a heartbeat!


Ability to Excel and move up!


Outsourcing Customer Service to the Philippines
Was this review helpful?

Well my last manager was great

With a good manager things got better for a moment. They have you do reg customer service, work emails and work in their sister company side archives all at one. They train you and there is no pay increase


I had a decent shift


Don’t get paid enough
Was this review helpful?

good place to work

i was an intern for the summer, due to new management they only converted ~11% of interns to full time which was dissapointing. other than that, it was a great internship
Was this review helpful?

Used to be much better

Once they moved major leadership roles over to San Francisco, the culture was destroyed. It then became a blame culture with leaders who were empty shells. If you're in Utah, there's much better companies to work at.
Was this review helpful?

Unfriendly and Stressful

One of the most unfriendly, political places I've ever worked in my career. Management is full of "yes-man" mentalities with blind-sides left and right. Product is amazing, management - not so much.
Was this review helpful?

Good mission, good place to work, good people

I really loved my time with the company. The mission was one you could get behind, the team really friendly and easy to work with, and the office a place you wanted to be.


Free snacks daily, lunch 1x a week, travel
Was this review helpful?

Productive work place with work/life balance

Great work culture. Very talented people. Awesome work/life balance. Hardest part of the work is the cultural difference between the 2 locations the employees are spread across. Career advancement is dependent on the location, position and your manager.
Was this review helpful?

Experiencing budget difficulites.

I worked for an entity that was purchased by Ancestry. Received great benefits and work life balance. The company I was working for is experiencing troubled times so do your homework when applying at Ancestry. Ancestry recently restructured and eliminated about 125 jobs.
Was this review helpful?

A great place to work

I worked at Ancestry for 4 months covering for maternity, and it was the best 4 months I'd had during my working career. The place had a positive vibe, and the employees were very welcoming. It was a place where people worked together, and got things done with a great attitude. Sadly, there weren't any openings, and a few weeks later there were lay-offs, otherwise they said they would have found me work.
Was this review helpful?


The IT Team at Ancestry is wonderful! There is a huge support group and everyone helps everyone out. The team is full of knowledgable individuals that work hard and make everything run. The manager is great and always has something positive to say to his employees and offers a ton of support and listens when there are issues that arise. Overall a great place and team to work for. It was definitely very hard for me to leave this place!
Was this review helpful?

Self motivated

This job requires a person to be self motivated to complete the tasks. The majority of time is spent at home on a computer researching and compiling data.
Was this review helpful?

Awesome product and great people to work with

Loved working for Ancestry there were some changes in leadership which impacted the culture, it just wasn't the same after that. Ancestry is a leader in DNA and genealogical services. Overall my time at Ancestry was positive.
Was this review helpful?

Good people and product

Ancestry's roots go back to 1983. It's a genealogy company. The most loyal users are older people who love researching their family roots. We all age into that kind of hobby sooner or later.
Was this review helpful?

Great place to work

Friendly people who are always working together and willing to help. Very organized and easy to learn the system and how they do things. Great perks to working there.
Was this review helpful?

Relaxed Environment, but poor job security.

In my 7 years employment with this company, I saw many large changes in the products/services offered to customers, and internal company structure. Consistantly there were mass layoffs in many departments such as Product Development, Member Services, oand ProGenealogists. Sometimes these changess were not communicated to employees in a timely manner and forced them to scramble to find new employment. Internal company communications were not consistant. However, benefits were some of the best I've ever seen.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Ancestry. Our community is ready to answer.Ask a Question

Overall rating

Based on 105 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture

Ratings from women

InHerSight Score
4.2Personal Development
4.6Career Opportunities
4.5Family Support
Women rate the female-friendliness of their workplaces on InHerSight
Powered byInHerSight

Compare Ancestry with

  • Companies
  • Information Technology
  • Ancestry
  • Employee Reviews
Tell us how to improve this page
What would you add or change?