Member Services Representative (Former Employee) – Miami, FL – December 15, 2018
Working at Anthem was a very pleasant experience. The managers are extremely helpful and set you up for success. The environment is very friendly amongst peers and everyone is there to help one another. The benefits are great and they take care of their own if you have an emergency or are sick.
Free cupcakes on occasion, relaxed environment, plenty of room to grow.
Member claim services (Current Employee) – Albany, NY 12206 – December 14, 2018
One of the best insurance companies I’ve worked for Thier goal is to go. Above and beyond for each consumer to ensure all medical needs or inquiries are met. Even if one needed general information anyone within the company is glad to do so!
Gaining knowledge inside of the actual health insurance company itself, acknowledgement of assistance from consumers with satisfactory service!
Our Captive Agency department functioned autonomously, which I enjoyed. Upper Management was clearly the negative of the work, and ultimately the ACA (aka Obamacare) caused our entire department to dissolve, therefore, our careers as agents were brought to a halt.
Health Insurance Customer Service Representative (Former Employee) – Rancho Cordova, CA – December 13, 2018
A typical day at work was always busy with inbound calls and always making sure you had to work very well with work management when it came to your time.
I really loved my manager, I would highly recommend her as someone I would want to work with again.
Very hard part of the job was trying to keep up with the calls coming in and not leaving the customers in the call queue for a long time before someone answered the phone.
I enjoyed coming into work to see my closest friend I made while I became a team member and loved working with the manager I had everyday. She understood me very much and I would love to work under her again.
Customer Care Representative (Current Employee) – Mason, OH – December 12, 2018
To be honest, I would avoid the customer care rep 1 or 2 and the pharmacy technician positions. You're forced to take phone calls for 8 full hours. The training sucks as it only teaches you how to use one system, but doesn't teach you the aspects of the job. You have to learn the job through audits, which the audits dictate what you can and can't do. Favoritism is a real thing in this department. If management doesn't like you, don't expect to be able to do anything different. The morale on the floor is bad. Most of the veteran employees are leaving. New employees are leaving within a week or two of getting on the floor. The company doesn't seem to like to hire from within. The managers were hired from outside and gave no idea what they're doing. No matter how busy it is, managers will never do anything to assist. They'll definitely make sure you know when you're not in available to take calls or if something isn't dress code, but they can't even answer questions about the job. I would avoid this place of I were you. It's not worth the low pay. It's a dreadful experience that will have you wondering why you are where you are in life.
Monday through Friday
Poor management, high school atmosphere, being watched like a hawk. No room for advancement unless you're a managers favorite, low pay, etc.
Team Lead/Enrollment Specialist (Former Employee) – Sunrise, FL – December 11, 2018
Amazing work ethic from the management staff, amazing growth you can achieve within the company. It’s unfortunate I couldn’t stay longer than the annual enrollment period, but overall it’s an amazing company to work with especially if you’re licensed to sell health insurance.
Medical Claims Representative / Customer Service (Current Employee) – Middletown, NY – December 10, 2018
While working for Anthem Blue Cross and Blue Shield I've learned a lot a lot to preform my day to day duties. The training I received has been some of the top training I have gotten. The typical Day consists of Medical claims processing, follow-up on work reporting to manager, and having work done in a correct timely matter.
Operation Expert (Former Employee) – Newbury Park, CA – December 8, 2018
To advance you need to butter up management rather than advancing due to your skills and knowledge. Worked 9 years and assisted the department in every which way: long hours, weekend, even helped other departments yet advancing into management was impossible. The favored reps maintain those positions not the skilled.
Registered Nurse Disease Management (Former Employee) – Norfolk, VA – December 2, 2018
Work at home is a great job, however, building a team rapport can be difficult when the manager would like to be contacted for everything you do. Not all managers are in this category. It is a great job benefit wise.