Customer Service Representative (Former Employee) – Indianapolis, IN – October 15, 2018
Great benefits, exceptional training, and great support from management. This is a high stress level place to work, however well worth it. Unfortunately, along with the commute, the stress of position was too much.
Director (Current Employee) – Virginia – October 14, 2018
Executive management cares only about growth and meeting earnings targets to get the stock price rising. In company town halls the CFO will comment of the stock price movement during the meeting. They do not care about employees - all are replaceable in management's view.
Customer Service Representative (Current Employee) – Overland Park, KS – October 14, 2018
I was hired at Anthem Insurance for the Amerigroup division in Overland Park, KS. The job was your typical customer service position helping out Medicaid members with their problems. From the moment I interviewed for this job, I like many others were either lied too or had the truth hidden from us.
I interviewed for the job in April of 2018. During the interview the two managers advised me the department would grow. So much so that it was hinted they would hire more people in the fall of that year after my training class was done and integrated fully into the job. That was the first lie.
What they didn't tell me is that at the moment of the interview, Amerigroup was in the process of bidding with three other companies for the Health Care Organizer status for Kan Care. The medicaid program for the state of Kansas. Later talking to other employe's who were there for over a year, no one knew of this until the hammer came down. More on that later.
Another lie during the interview was there were a lot of chances for advancement. But later when hired, during the training class we were told 85 percent of the non customer service jobs were clinical. Meaning unless you had experience in the clinical field or were a nurse, you had no shot at getting one of those jobs. You were stuck in customer service.
In mid-July word came that Kan Care choose not to accept Amerigroups HCO bid and by the end of the year we would all be without a job. The news came out of nowhere because no one knew. Other representatives, some who have been there for years didn't know here was a chancemore... our jobs would go away. They were never told of the bidding and later the protest process. And that is one of the main complaints with Anthem/Amerigroup. The lack of transparency.
Since the Kan Care announcement and Amerigroups lawsuit of the state of Kansas came down customer service has been completely in the dark. We have had multiple town hall meeting about the lawsuit and the future of our jobs that no one from our department can go to. Well no one other then managers. Because we have to be on the phones were not allowed to go even though everyone else in other departments can. The only word we get is an occasional email from the head of the division.
Since the announcement, slowly but surely more and more people have left. In the start of October out of nowhere my direct supervisor and team lead left without telling anyone.
This has been a very frustrating journey with Amerigroup. Since the department will be gone by December I wanted to warn others that what we went though might not be an isolated incident. And could be how Anthem/Amerigroup normally does business. Please beware before you accept the job.less
Easy in and out access to the highway, Cafe in the building, eating options around the building, plenty of parking and newer building.
Pay is low, no transparency in the company, was lied too during the interview, no advancement, forced shift bid, and other departments didn't want to help you out with anything.
Senior Systems Analyst (Current Employee) – Norfolk, VA – October 8, 2018
This is a great company to use as a stepping stone to build your skills. They are always hiring; however, there is not much advancement in certain IT departments. You are expected to work long hours including weekends and vacation. Management is not the best and really does not encourage job growth. Job security is good for now. However, because the company has been hiring so many people, I question what the future holds. I think the company will be in layoff mode in the next 3-5 years as I am certain all of this hiring has surpassed the operating budget.
Good benefits, training, culturally diverse
Lack of advancement, no sick days, poor management
Administrative Assistant II (Former Employee) – Middletown, NY – October 8, 2018
My boss retired after 48 yrs. I miss my job and boss. I loved working for Auditing our team was located in 14 states which I was admin to the whole team. we had a strong code of ethics and conduct. I was always able to discuss matters with my Director.
Customer Service Representative II (Former Employee) – Pomona, CA – October 4, 2018
It was very micro managed. Rules became very very strict as time went on. Your evaluated on every single call. Not allowed to leave your desk, unless you notifed management. and half the timethry could not be found.