Arrogance needed to work there
Retention Specialist (Former Employee) – Woodland Hills, CA – March 15, 2019
Constantly rated top 10% retention specialists. Tried to make the job fun/enjoyable with joking when appropriate. Management takes themselves too seriously and frowned on any attempt to make the job better. But they would come around with things for a 5 year old from Oriental Trading Co. (read cheap and insulting) as their sign of "appreciation". Stress level hit the roof(not to mention greatly violated professional ethics which clients picked up on)when they cancelled PPO coverage in Colorado and made clients fill out new application for HMO coverage(Anthem Blue Cross could have switched clients automatically but claimed they did not have client's info to do so, the subcontractor did. Biggest lie in the world, they were just trying to force people off of the coverage entirely). They gave "review" training for working with insurance brokers in Sept. (never had this kind of training before-even trainer surprised only given 3 days training and not two weeks as normal), did not have us use it until following Jan. by then forgot what training was, struggled to assist brokers. Had worked two open enrollments as a temp/contract rep, applied for regular job doing same exact thing, given very short telephone interview, so in essence they are saying to save money ok to work temp but not on regular basis. Regular employees go around with arrogance. They do not care about clients or employees.