Anthem, Inc.
3.7 out of 5 stars.
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Anthem, Inc. Reviews

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Location
United States5,488 reviews

Ratings by category

3.6Work-Life Balance

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Anthem, Inc. insights

Based on 1,906 survey responses
What people like
  • Clear sense of purpose
  • Ability to learn new things
  • Time and location flexibility
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • Support from manager

Opportunity for Growth

Featured review

Anthem, Inc. selected this as a representative review
There are many opportunities for growth. This is a very diverse company that values both the employee and customers. There are many areas to explore career wise.
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The ability to work remotely

The only good thing about working for Anthem is the ability to work remotely. The work environment is highly toxic. Management adds to the toxicity.

Pros

Remote Access

Cons

Toxic work environment. The job function is repetitive and mentally exhausting.
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Great place to work

Loved the job and the environment. Lots of inbound calls and reports. Overall a great place to work. Great company to start a career. Loved the flexible schedules. At 1st my team was hybrid, so we worked from home 2 days out of the week and then after COVID we went home for good.

Pros

decent pay, hour lunch

Cons

Benefits were ok
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Productive and fun work place!

Great Healthcare company and steady work to keep busy. Learning something new everyday which is exciting and fun. Works with positive thinking people.

Pros

Working remotely permanently. Great benefits.

Cons

No cons.
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Not paid well for the amount of work, rude, inconsiderate management, lack of support, rude people call and need YOUR help..

This job unfortunately is not fulfilling. It would be more tolerable if the pay matched the responsibilities. Management is rude. The support is not sufficient enough for most of the calls that are received.

Pros

good overtime pay and days off for holidays.

Cons

pay is not enough for the responsibilities and stress.
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Care to share?

Help people considering your employer. Share your experience.

This is a place that will work you to death.

Anthem was a good place to work until the merger with Wellpoint. The company kept acquiring business without the staff to service that business. Work/life balance they claim to offer was a joke. Often lost PTO because of several time off restrictions.
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Okay

Not bad, I sort of enjoyed it to an extent. Work load is overwhelming and pay isn’t terrible. Management can use some work but overall good experience here
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Work as a customer service representative, great company with benefits but stressful.

It’s a great company that offers great benefits however they over work you and what you are trained on is nothing to what the calls are. There is help but some people have attitude and no patience and can be rude. Schedule can take up your whole day and alot of black outs for PTO.

Pros

Benefits

Cons

Overload work Too many systems to use to find the right answer
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Direct manager was not motivating and did not hold regular performance reviews.

Subordinates had a lot of input on review of job duties that management used for evaluation instead of reviewing work with the employee and getting feedback from internal customers.

Pros

Somewhat flexible work schedule and work from home 2-3 days per week.

Cons

Management micromanaging, holding several calls per week to gather information on each member of the teams casework.
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Fun workplace

Great company to work for. I love my manager. Pto could be better. But overall I can’t complain about the job. Room for advancement, managers does what she can to get you there.
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Nic place to work and gain knowledge if you’re looking into the insurance side of the medical field

It is consistently stated that the job is not for memorization. However, when you start to take the calls you get thrown curveballs that are not included in their knowledge base. Then someone tells you that you should know the answer because it was gone over in training.

Pros

No weekends, great benefits, nice managers

Cons

Mentally exhausting
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Easy job with good benefits

Working from home definitely has its perks on top of PTO, holiday pay, and raises. Great company to work for. My position is easy, straightforward, and help is just a phone call away. This job is the best job I’ve ever had and I look forward to staying with this company for the rest of my life.
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Stable, growing, good work life balance

Anthem is a very large company, but overall I believe it’s a great one. From executive to front line leadership there is cohesion of goals. I feel valued.

Pros

Resources, respect, work life balance

Cons

Pay is significantly sub par for the CA market.
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More cons than pros

Beware before applying. The hiring process is ridiculous and each person will tell you anything/everything to get you in the door. Pay is low compared to other companies between 13-15 dollars for claims rep 1. Training is 6 months long and we cannot use PTO . Im absolutely DRAINED ! Training is not beneficial it’s self pace, pretty self taught and we are blamed if we do not understand. No one is there to help you and then you’re put on the spot with management to explain stuff you’ve never seen before wtf

Pros

Remote work, good insurance

Cons

Training, staff issues (mass hiring/firing), communication, management, stressful work environment
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Accepting environment

Working with anthem for 3years plus I saw lots of favoritism and unfortunately that doesn’t give you much space to grow. They do not accept medical letters for absences even if an emergency. I have had terrible experiences with the managers there. However the company as a whole cares for their employees.

Pros

Easy to do

Cons

Lunch break not long enough
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Subrogation software, management, company policies and your pay lack and the stress is not worth your time

8-hr M-F shifts consist of unimaginable micromanagement as they see what files you touch, your notes, your call log, if you're at your computer (and if you're not, they ask you why to the point you wonder what upper management actually does). Poor training. Computer software crashes so often that your file management load becomes stressful at the end of the month. The crashes are not calculated into the work day hours and you are scrutinized when you come up short by the end of the month due to issues outside of your control. Often employees cut legal corners to allow them to move x-amt. of files, but management turns a blind eye so they can receive their individual end of the year bonus. Remote/Work from home, but they want you to disclose your Covid shot status. There is no physical office location so making this a company policy is absurd.

Pros

Remote/work from home, make-up time and PTO are available (many employees abuse this, but management doesn't pursue)

Cons

micromanaged, condescending team leads/manager communication, call center lacks, little room to grow, expect to be graded unfairly, software outages, file movement quotas calculated unjustly with lacking software reliability, poor business ethics/morals
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The job itself is brutal. Being a Customer Service Rep is very stressful. Back to back calls. No time to breath.

Indeed requires a one hundred and fifty word minimum. Not the worst job but being on the phones all day can be very stressful. Calls are back to back!

Pros

Benefits, Pto hours, Great with accommodating people with disabilities, Work at home, Paid holidays.

Cons

Back to back calls, No room for breathing or wrapping up your calls, Learn as you go, Training could be a lot better.
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Good opportunity for advancement

Good place to work. A lot of opportunity for advancement if you work hard and develop strong relationships. Unfortunately frequent reorganization and layoffs are common and a lot of work is moving offshore.
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Training is Brutal, but the company means well for their customers and managers. Customer Service Reps are at the bottom.

Almost six weeks of training and NO live calls examples to show trainees what it can be like once on the floor. I love learning, so it's no big deal to have loads of information. But there comes a time when months of information is crammed and rushed inside the brains of new contractors. Long story short - Training is USELESS! Have a well seasoned educator write the syllabus for new contractors instead of someone from corporate who has no idea what it's like to be the frontline for members.Pay is very low for work load. Might as well work for a law firm and get what is due. It's customer service - not a paralegal job.

Pros

Remote Work is great! Fun and patient trainers for the most part.

Cons

No direct training material/ hands -on to do the job at hand, with unnecessary lengthy lessons that show nothing to do with the actual job!
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No commitment

Anthem was not loyal to their employees. The layoff process was very disheartening. They hired for leadership positions outside of the company versus hiring from within. Long hours were required in order to get the job done.
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You can learn more and more about it every day

You can learn more and more about it every day ever day it seem to change u take a class for 6 weeks and that was wonderful but a lot of thing u will learn will not do with class this is a awesome chance to shine
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Overall rating

3.7

Based on 5,549 reviews

Ratings by category

3.6
Work/Life Balance
3.8
Compensation/Benefits
3.2
Job Security/Advancement
3.2
Management
3.4
Culture

Ratings from women

3.3
InHerSight Score
2.9Personal Development
3.8Career Opportunities
3.4Family Support
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