Everything revolves around the clock and set quotas. Get them on and off as quickly as possible, meet your goal. Time is money. Thats how it feels. Lunch is 30 min, get stuck on the phone with a client and go into your scheduled lunch, it counts against you and you don't get that time back, Same with the end of your shift. Go over and it hurts you. They want you to help caller but don't help too much or it affects the numbers. Your time effect the team time, pay bonuses, vacation, even your next schedule bid is based on you review. Yes, you have to rebid every 6 month for a shift. So don't do well and you'll get the worst shifts. That really hard on family life. Great pay and benefits, you can't transfer to a different job until you have been their a year. High turn around job. It wasn't for me.
Good pay and benefits