Anthem, Inc. Employee Reviews
United States5,052 reviews
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I took the job because I could help doctors’ offices, health plan representatives, and concerned members.The training was excellent for the job responsibilities. The trainers made the day go by better.
Free lunches during employee appreciation week
I was a remote proofreader (contractor) on two different teams. The first team was proofing/editing sales materials for the 2019 Medicare Open Enrollment season, and the second was for a new team proofreading email materials.The first team was fantastic. Onboarding was a breeze and the managers made sure everything flowed smoothly. The work itself was 40 hours/week for most of the contract and then 40+ hours/week for the last month (as expected). Lots of communication among all team members. Lots of help, explanations, and encouragement.The second team, unfortunately, had no structure, little training, scant documentation, and was scattered, unpredictable, and disorganized, with inconsistent weekly hours. The manager and the team were fine; it's the work itself that was this contract's downfall. Granted, it was a new team and didn't have any processes nailed down, but I thought I could handle it. Ultimately, I decided that it just wasn't the type of proofreading for me.
Working from home, pay, flexibility
Working from home (isolation)
This job does not want to train people then point the fingers at you when you don't understand. They expect you to train yourself and learn on your own then demoralize you when production isn't made. The management is garbage and I'm being nice with that word.
Work from home
management, no training, they give you a 10 cent raise for doing work other people should be doing.
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even though a union and you pay for it every $60 every other pay period. because the pay is good they will look for every excuse to terminate you and as soon as you start disagreeing with management they will built a case against you to terminate you.
poor management, lack of knowledge from management about work you do
You better think again before applying to this company. When we got out of training after 3 weeks, the stuff we were trained on wasn't what we were talking calls on. We were getting claim calls, but all we knew how to do was look up basic benefits. We were told that claim information would "come naturally". Well its not coming naturally, I'm still confused as ever. The second part of training, called "OJT"(on the job training), we barely got to listen to any live calls. 5 days into OJT, it was a busy Monday, the call volume was very high, so what do they do? Yep, make all of us in OJT training get on the phones, no one to help us, nada. "Oh you can reach out to the help desk if you get stuck." They need to do something different with the training, people don't wanna be thrown under a bus and not know what to tell the customer, because we weren't trained correctly. If your a FAST learner, you may like it. But this job is not worth the stress!
Micro Manage, training wasn't enough, managers always being replaced
Anthem is overall a good company, the only issue I have is twice I've missed a paycheck and had to wait an additional 2 weeks in order to get it because the system "messed up".
Good people, management will work with you, and great benefits
Mentally exhausting, hostile customers, and system failures
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Anthem is a great place to work. The training is very informative and management is supportive. They pay well and offer OT during open enrollment and peak season.
M-F only, weekends off
Some shifts work until 8pm.
I am grateful for my time there. The people are lovely. And I mean that. But I need a new opportunity. Started as CSR 1 and moved up to 3 pretty quickly. Almost 3 years so they will work with you. They have one of the easiest call in policies I have ever seen.
Pay, Pto, the humans they hire, Insruance benefits.
Terrible hours, After 3 years no end to thterrible hours, forced overtime, Job expectation unclear, do more with less moto is awful.
I had some great co-workers, but there were also plenty of other employees willing to stab you in the back to get ahead. The design department was very competitive to take over projects without collaboration. Managers and product owners will ignore you A LOT.
I have nothing good to say about this company. Nothing at all & I’m itching to get away. Management is a joke. There’s no training and the goal post constantly moves
There is no training, metrics constantly move, Management uses fear tactics
I love the culture and promotion of work/life balance at Anthem. The compensation was adequate for the job position and there are plenty of opportunities to move up or laterally if you’re looking for growth or a change. There are also tons of educational opportunities and reimbursement opportunities.
Pay, benefits, work/life balance, culture, promotion opportunities
None that I can think of
Other than the call volume which can be overwhelming at times, I really enjoyed working at Athem the culture and environment was great and management was very supportive, with a great opportunity to grow!
Clean fun environment
Call volume really high