Apollo Answering Service
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Apollo Answering Service Employee Reviews

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United States14 reviews
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4.0
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Working from home
The thing i love the most is working in my pajamas and being able to eat at home. No commuting an hour away or having to get ready before work. I also love the my bosses, they really care about each of us and try their best to make work a more pleasant one. When i say work from home, it doesn't mean you can go around the house and do what you like, no, you really need to be at your desk at all times and be working when calls come in. There is a lot of constructive feedback and they will take the time to train you and work with you at your pace (training is a month and after that you get a mentor to help with questions that you may have). This is a great place work and you really get to bond with your bosses unlike other jobs. Once a year they host a company party so we can all meet in person.
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5.0
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Good place to work from home.
This is a great work from home job. Management was very supportive and available to help you succeed. They have a great system of recognition that includes props, compliments, and bonuses. You are always in touch with your coworkers through camera and Slack, their employee interaction application and every employee is assigned a guide that they meet with each week to help you. It's a great set up. Working full time from home turned out to be not for me, but if you like working from home, this is a great company to work for.
Pros
Work from home (if you like working from home), great management. Decent pay and benefits.
Cons
Scheduling variances with no set days off.
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4.0
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Fully Remote
I love that I can work from home, they do expect you to spell everything correctly on your message forms however, there are a lot of spelling mistakes on the account information that is viewed by the employees. We have to ask for a day off 18 days in advance but our schedules don't come out sometimes days before we are to work. Its a great environment, everyone is happy to help. We are on camera so if gives you the office feel since you are able to see your co-workers and chat with them in a group chat, that is if they actually turn their camera on. You can tell that this company cares about every individual employee.
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5.0
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Great Company
Pros
Work from home, Flexible hours, Nice co-workers, Great management team, benefits, Paid holidays, Nice training program


Cons:

Irregular weekly schedule
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3.0
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fully remote but no flexibility without 2-3 week notice
Team lead is unprofessional. Other leads under her are very helpful. Once the schedule is made it can be difficult to change or switch shifts. Only a couple of people will trade with you. Management is very uncaring about medical issues that could arise in a moments notice. It is a fun place to work because the callers can be fun to talk to. If you know your job and can show empathy to help them they seem to be very responsive. All you do is take a message in 1 min or less.
Pros
Fully remote, Once a year company meet up is fun
Cons
Not much flexibility and every thing is misspelled
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4.0
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Flexible hours, work at home job
This job provided excellent detailed training, online in my home. The entire application and interview process was also done online- never had to leave my home! The management is very caring and meets with employees regularly on a one on one basis. I appreciate seeing other employees working with me via camera as I can get to know them better and don't feel like I'm working alone. Plus the other employees are very helpful, just a question away if I need any assistance. There is a lot to learn and seems like I'm always learning, but this prevents boredom. I also appreciate that it is a small family owned business.
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1.0
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Just forewarned...
This company requires you to be on webcam at all times. They will tell you this is not to watch you, but don't believe that. They want to see your FACE at all times. It's like micro managing remotely. I really didn't know how crazy this was until I experience it for myself. I have never been watched on camera like that in several years of working from home. The system they use is also very tedious and such a cluster. It's like an old DOS system, learning all kinds of shortcut keys (you will be memorizing these) to get around in the system. There are buttons at the top of the screen but you are not allowed to use these. You have to use the short cut keys, and here are at least 20 different ones, if not more. We got to meet a 'team lead' as well. This really was the most unprofessional meeting of a 'leader' I have ever had. She never addressed any of us new people, in fact she really didn't say much at all. Just went back and forth with management in a conversation that had nothing to do with welcoming the new people, introducing herself, letting us know that she was there for us if we needed anything, nothing. I really got a bad gut feeling about this person from the very start. I would not recommend working for this company. More cons than pros. The only pro is being able to work from home, but remember Big Brother is watching you.
Pros
Work from home
Cons
Being watched by webcam and poor leadership
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Official response from Apollo Answering Service
April 13, 2019
We do require everyone to be on camera while at work, and we do want to see your face. What is the point of being on camera if we can't see you smile, or frown?

We don't want to see your eyebrows, or your hairline, we want to see you! We know remote work can feel isolating and believe strongly in making real connections with each other. This is also why we have company events, remotely and in person. We want to build connections with each other.


The software we use for answering calls is antiquated, but it still gets the job done. We are in the process of upgrading to something people may feel more comfortable with, as the interface will be more familiar. However, we will continue to use function keys as short cuts to perform tasks inside the software. Using screen buttons takes to much time and impacts the caller experience negatively (but we programmed a few to be on the screen in case you get stuck).


We are a small business and believe in building connections with each other. Often when we meet new team members, we show our casual environment and our close connections. If you are looking for a very large company where no one knows who you are, this is not the place for you.
5.0
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Great management, awesome co-workers and relaxed atmosphere
I love the management team, co-workers and the job itself. I get to work from home and yes we do get to wear our pj's. I like being on camera with my co-workers and management team because I don't feel like I am working by myself plus I get to see them when they are smiling or laughing because of something silly going on. Management is the best and very professional. They make you feel like you are more like family instead of an employee. I have never had a boss ask me how I was doing and really meant it or want to work with you anyway they can to make your personal life good. We are the receptionist basically for a variety of companies, which is great because we are busy and you don't get bored answering calls for one company all the time.
Pros
Awesome management & co-workers, work from home, no more commute or expensive clothes/uniforms to buy.
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4.0
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Good people and great management
Great job. You can absolutely wear pajamas to work everyday! Work attire with this company is pretty much anything you want to wear as long as it includes a top and bottom. Very easy place to work once you get a hang of the keyboard shortcuts and information about it's extensive list of clients. Everyone is very easy to get along with, especially management. Management treats you really well and really tries to work with you on your needs and schedule as best they can, which is all I could ask for. Also, it's not all just work and no play. You can pretty much talk about whatever you want with your fellow employees on the specified chat channel. Very relaxed atmosphere. Management also arranges play dates and trips for the employees! And, if you don't live in the area, they will actually reimburse you for travel! Definitely a place I'd recommend to others that live in the Texas area!
Pros
Management, co-workers, schedule
Cons
Not many
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1.0
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Working From Home is not the dream
Work in your pajamas? I think not. This phone job requires everyone to be on camera during their shift. So you might as well be at an office because every move you make, every breath you take is being filmed. This is great for them to make sure you are on task and doing your work but you still feel like you can't be home comfy if you're going to be on camera.
It is back to back calls-and if they call just to find out if a location is open you still have to take down ALL of their information in order for the company to get paid for the call. Imagine calling Wal-Mart to find out if they are open and you get asked for your address, email, phone number, name etc. You would probably hang up.

They are also very strict on attendance and overall call center jobs are being tied to a computer all day.
Pros
it's a job
Cons
everything else
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Official response from Apollo Answering Service
April 13, 2019
We have a casual dress environment. You can definitely wear pajamas if you feel comfortable working with them.

As long as your body is clothed and covered, you can pretty much wear anything you would like! Some people like to get dressed up for work like they would if they went into an office, other people like to keep it ultra casual and do wear pajamas. Most of us usually fall somewhere in the middle.


At work, we are on camera. Remote work is isolating. Seeing each other helps to build stronger connections. We can see when each person smiles or when someone is feeling frustrated and everything in between.


We also hold remote hang out's where we can all meet up and just chit chat, or discuss a selected topic. In addition to in-person events for family and friends as well. Events help us further our connection with each other.


The work we do is fast-paced, and there is not a lot of downtime. Most of your time at work will be spent on the phone, helping people solve problems. We do document the calls, so our client can see all the wonderful work we have done for them.


We do not work with Wal-Mart, or any other similar retail clients. We mostly work with Doctors, Lawyers, Plumbers, Electricians, Oil & Gas, Shipping, Manufacturing. These clients need to know when and why people are calling.


When someone calls and asks for a fax number or an address we ask that you say "who's calling please" and then answer their question, import the caller ID and then type in the message "Gave caller fax number," it is really that simple.


Yes, we do have a strict attendance policy.
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5.0
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Easy going/ family own company
I love the company/ love working from home.. The ability to be at home with my family and still work. Your hours are broken up in the day so you have time to rest.
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5.0
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Great growing place to work
It was really great to work for at a place that actually cared about their employees. I would have stayed but I have some personal issues that prevent me from working. I am thinking about reapplying when my situation changes. I really liked that I could work from home and talking to people on the phone.
Pros
Benefits, work from home, great managers
Cons
Shift work, difficult callers, strict attendance policies
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Official response from Apollo Answering Service
September 2, 2019
We are thrilled, you enjoyed working with us!

It is really fantastic to see that our employees know we care about them. We actively seek out feedback, through one on one meetings, and ongoing surveys.


Plus we take action on this information. If we see an opportunity for improvement, we try it. It doesn't always work, but other times the new idea really knocks things out of the park!


We often re-hire former employees as long as they leave giving proper notice.
1.0
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Horrible place to work.
A typical day of work consisted of answering the phone and correcting information that was given incorrectly. Horrible work ethics and there was no signs that anything would get better or change.
Pros
none
Cons
everything
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Official response from Apollo Answering Service
April 13, 2019
We do spend most of the day on the phone. If being on the phone isn't something you enjoy then we will not be a good fit together.

Representing hundreds of different businesses can be challenging. In addition to the clients themselves changing personnel and their instructions. Information does have to be updated, and clarified, it is part of the work we do, but it is not all we do.


Apollo has three very clear values; Cheerful, Respect & Reliable.


I'm sorry that you had that experience. We are constantly innovating and improving.
5.0
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Great atmosphere
Apollo answering service was a small company, but I enjoyed working for the company It was very fast paced and kept you busy with taking the various incoming calls and dispatching.
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Overall rating
3.7
Based on 14 reviews
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Ratings by category
3.6
Work/Life Balance
3.6
Compensation/Benefits
3.4
Job Security/Advancement
3.9
Management
3.9
Culture
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