Good place to learn front-desk skills
Receptionist/Administrative Assistant (Former Employee) – Boone, NC – May 8, 2018
-Helped residents (and parents), and prospective residents who walk in, when management is not in office.
-Residents' privacy, safety, and comfort emphasized.
-Management friendly and helpful, answered questions and concerns.
-Management asked for workers' opinions and suggestions on move-in, leasing procedures. Valued our input.
-Usually considerate of availability, but due to high amount of student workers, difficult to get more than one shift a week (on average), though it's nice if you need to trade a shift/get sick,etc.
-Management allows you to do homework at desk, but customer is always priority.
-Lunch/Dinner break not specified, must help residents whenever they walk in or call.
-Most challenging to control emotions with rude parents/residents.
-Most satisfying: gaining confidence and feeling self-reliant by improving skills and resourcefulness.
-Learned to practice patience, self-control, and understanding.
-Learned phone etiquette.
-Learned how to respond to emergency situations (fire, water leak, reported drugs, suspected weapon on property)
-Learned how to be firm on rules/protocol, without being rude to customer.
-Learned ins-and-outs of Leasing procedures and workings.
-Learned how to "sell" apartments to prospective residents.
considerate of class schedule, helpful and friendly management, learned several skills, pros outweigh the cons
only part-time, no lunch/dinner break, barely over minimum wage, scheduling can be frustrating, some old-fashioned rules (rent payment ONLY check or money order, no online), sometimes scary being alone in office.