Interview process isn't bad at all. It is a video interview. Be prepared to show a 360 view of your workspace. There must be a door that closes and locks, like a bedroom or office. Some co workers even had their desk set up in a large closet.
Don't focus too much of your troubleshooting knowledge and focus on your passion of helping people. Tell a story on why you enjoy apple. Apple loves stories
Have the best attitude, put customer first, represent the brand, have fun.
Be yourself, smile and understand Apple wants to hear how much you care about helping people and why.
Be happy. It's the coolest job on earth
Be energetic. Ask questions. Have some knowledge of Apple. Keep the best interest of the customer in mind.
Don't sweat it. Have a real conversation with the interviewers. They don't want robots, the want people. And don't worry about trying to sound like you know everything about Apple Products. They don't care, I promise.
Be positive, they look for people with good vibes and outlooks.
Be yourself and don't be distracted by personal issues such as your cellphone ringing make sure it's turned off.
Help job seekers learn about the company by being objective and to the point.
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