Great Job option if you're a full time student and hard to commute for work
AppleCare College Advisor (Former Employee) – Tempe, AZ – November 12, 2018
Provided exceptional customer service to loyal customers with all Apple products. I was crossed trained in customer service, communication, security and identity verification, as well as being an efficient technician. My job as an AppleCare Advisor called me to make every customers experience great by uncovering their needs, providing a concerned ear to their problems, and providing them with effective solutions in a timely matter so they can continue about their day. I verbalized their options by advising necessary troubleshooting steps to resolve each problem they vocalized, spoke with an reassuring and confident tone to let them know I cared to get their issues resolved, and do just that all while facilitating a exceptional personal experience. As technology continues to evolve, I made sure to always refresh myself on previous training, ask questions when needed, and challenge myself to expand my familiarity with every Apple product, all Apple protocol, and my customers needs. I did this all while in the comfort of my bedroom after or before classes. Apple worked with my class schedule and adjusted my hours accordingly when I had finals.
Working in pajamas and from the comfort of your own home.
Days with high call volumes and angry customers because of wait times.