AppleCare - Great for the Unmarried/No Family
Tier 2 Mac & iOS Advisor (Remote Position) (Current Employee) – Austin, TX – July 18, 2018
Apple pays above average for call-center work and generally requires no prior experience. However, Apple is such a large company that advancement opportunities are scarce, and unless you are doing the work of 3 jobs, you are not considered for promotions.
Apple's attendance and PTO policies are refreshing and beneficial, and there are routine bonuses and rewards for longevity and good work.
There are limited overtime opportunities—"the needs of the business" is the common saying—which means when it is offered, it is on a "mandatory-not-mandatory" basis and is technically not allowed to impact annual performance/merit increases and yet it definitely factors in.
For those with families or outside commitments, the work-life balance is difficult to maintain, and the changing policies internally about how to resolve situations is becoming more and more about the bottom line and less about stellar customer service, leaving to a very sour taste in one's mouth at the end of the day.
Change is the rule, not the exception—in my first two years, I had 6 different team managers, and this is not uncommon, as one is often shifted in to different queues or skill groups based on "the needs of the business" and without regard for one's interests or skills. Get stuck with a bad manager and it practically ends your career, get grouped with a good one and you will shoot to the moon if they don't promote them first for being so great.