Apple
Apple Senior Technical Advisor Review
AppleCare Culture
Senior Technical Advisor (Former Employee) - Austin, TX - December 6, 2022
I can say from experience that working within the AppleCare group versus the rest of the company is very different. You’ll get bits of the rest of the company culture if you’re directly hired for an AppleCare role but it’s not the same. I was never able to move out of my role and they were not as accommodating for my health issues as they could have been. I had promotions and bonuses withheld due to being out for medical reasons. Very unhappy with how I was treated.
Pros
Health insurance was good. On-site facilities were nice.
Cons
Workforce Management/micromanagement
Ratings by category
1.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Compensation/Benefits
2.0 out of 5 stars for Job Security/Advancement
2.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
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Same role
At home are forgotten about
Senior Technical Advisor (Former Employee) - Cupertino, CA - November 25, 2022
The culture in person is very different than that of the at home advisors. You’re not offered the same great perks. You have to bid on schedules. Can be tough.
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Same role
Senior Advisor
Senior Technical Advisor (Former Employee) - Remote - September 6, 2022
Customer serviced based. Long hours and repetitive work. Could be overhauling for some, especially for those working at home. Great place and benefits that could grow your customer service skills.
Pros
Benefits
Cons
Long-hours, repetitive work
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Same location
Overall fun workplace
Operations Specialist (Former Employee) - Austin, TX - February 4, 2023
Moved to Texas and the transition was smooth! Apple is very understanding and supportive when it comes to lifestyle changes. The team is very supportive and so is management! They actually take the time to listen to any feedback you may have. Very few places make you feel comfortable at work and Apple is a good place to work at.
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Ratings by category
3.8 out of 5 stars for Work/Life Balance
4.1 out of 5 stars for Compensation/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
4.1 out of 5 stars for Culture
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InHerSight Score3.4Personal Development
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3.3Family Support
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