Water Safety Instructor and Front Desk Staff (Current Employee) – South Riding, VA – June 13, 2016
If you love kids this is the perfect job. Good balance between interactions with kids and parents. Working here is fun and management is super nice and are very understand if you need any help or have any questions about anything.
Receptionist (Former Employee) – Midlothian, VA – February 7, 2019
Besides the manager and employees this is a great place to work. The manager acts like a teenager even though she is a grown adult. She is VERY petty and will not let anything go. There are a few girls there who are absolutely rude and will bully you if you don’t fit in. This work environment is just like high school. If you do not want to work with immature people DO NOT APPY HERE
Water Safety Instructor (Former Employee) – Chandler, AZ – February 2, 2019
The best part about that job was the kids and there families. I stayed as long as I did because I didn’t want to let them down. The work environment, such as coworker and management were hit and miss we would have our good days and bad days.
Aqua Tots is an amazing place to work to gain experience with customer service and empower young people in their water skills. While working there you are able to give entire family's joy because you are giving peace of mind when their child is near water and knows how to handle themselves. You typical day at work is teaching toddlers how to swim, sometimes adults. Teaching a lesson to a group of four toddlers and sometimes swim teams at the end of your day. I learned strong customer service skills and how to manage difficult children. The management cares so much about their employees and always work with you.
Swim Instructor (Former Employee) – Queen Creek, AZ – January 16, 2019
Working here was very fun. Coworkers and employers are kind and helpful.It is very fun if you like teaching and working with young children. The best part is swimming and being in a pool while you're working!
Front Desk Receptionist (Former Employee) – Brownsville, TX – January 15, 2019
A typical day at work would consist of sharing the front desk area with my co-worker, greeting customers, answering inquiries. I enrolled customers into our swimming program and collected payments. I learned how to communicate effectively with multiple families and how to work with a family's schedule so swimming classes would fit into their daily lives. The workplace culture was competitive at times, fast-paced especially during summer hours, and the most enjoyable part was meeting new families and working with my co-workers. My manager was great and provided me with flexible hours throughout my junior and senior year of high school.
Swim Instructor (Former Employee) – Des Moines, IA – January 14, 2019
Not enough hours, not super flexible working around school hours for college kids, unorganized when it comes to taking time off. working with the kids was the best part. learning the curriculum was a little difficult because it was so different from normal swim lessons and it’s hard to learn all the levels and stuff so fast. pool wasn’t cleaned very well.
Swim Instructor (Former Employee) – San Antonio, TX – December 27, 2018
Often stayed after shift to complete progress forms for children. Working in the water for 4-5 hours was hard on skin and hair. Always wet and cold. Maintained positive and encouraging attitude for children and parents. Sometimes disciplining children for inappropriate or dangerous behavior around the water or during lessons.
Front Desk Clerk (Former Employee) – Chandler, AZ – December 12, 2018
The manager changed my starting date 3 times. Sent unprofessional tacky text messages. And than tried to tell me I had to be at work on a sat I had plans because he changed the schedule 3 times with no notice. It was the most unorganized unprofessional staff I’ve ever seen.
Front Desk Staff/ Swim Instructor/ Deck supervisor (Former Employee) – Sterling Heights, MI – December 7, 2018
Very family oriented work place providing a warming work environment. The most enjoyable part of the job is the set schedule which not only works around school schedules while furthering education but also creates strong bonds with students.
They treat you like a number here; under-paid and over-worked. They cut hours and barely pay anything hourly for the job they expect you to do. You work with children and are expected to go above and beyond, but the company shows no appreciation. The paydays are also very inconvenient and can be spaced out over 2 weeks between paydays.
General Manger (Former Employee) – Michigan – November 19, 2018
Okay so basically, overall the company is actually not bad. It can be a little demanding at times but overall, the pay wasn't bad, the hours were okay, and the parents/families we served were amazing.
However, there are also areas that need a ton of work. The two largest areas would have to be communication and training.
Lets start with the first, communication: of which there was little (and what little there was, it often created confusion more than anything). Yes there were monthly news letters, however most of what was in there was never really explained. It would often come in the form of a list of changes, shout outs, etc. would often look like the creation of a high-school student rather than a CEO with all the numerous spelling mistakes, typos, and grammatical errors. There were instances were I was given direct orders to create Summer only classes by one supervisor and then told to get rid of them by another supervisor (after which several of them had filled). This however, is not my largest criticism.
Now lets get to the training. It often happens that people are thrown into positions without getting fully trained. For example, my training for payroll consisted of how to report the hours to payroll and how to change punches. It did not include how to balance payroll with business needs; only getting a vague outline of 1 FD staff per 3 classes. It did not include any training as far as the pool staff is concerned and how to balance their hours and shifts with business needs. Then, 8 months down the line, there would be intense, belittling conversations aboutmore... how ineffective your use of payroll is, but again, no further training.
So, again, over all it wasn't bad. The pay was fair, the hours pretty good, and the families were great to serve. However, upper management needs to realize that if they want changes in areas to become more efficient, they need to provide actual training that does not include ripping people apart and leaving them to figure out the meaning behind it all.less
Lifeguard/Swim Instructor (Former Employee) – Boise, ID – November 12, 2018
your all know when looking for a job its because your trying to make some money. At Aqua-tots the training days are unpaid for, is take 18 days to complete the online and in water training. Meanwhile you are working extremely hard to memorize are there rules and procedures you are not getting paid. Truly I believe that it was unfair, I had spent two weeks working there not getting paid while rejecting other job opportunities. Though this place was fo me, I was wrong :(
Instructor (Current Employee) – Omaha, NE – October 9, 2018
Management is not really there to oversee issues, so they leave it in no one's hands. This makes for an unprofessional look to our parents. However, when they are around, they sure know how to pretend to be helpful. That's until they basically abuse your kindness and make you do ridiculous tasks that are their** job, all the while you're still getting paid minimum wage.
snobby management, no breaks, false sense of self-progress