I have worked in the Financial Services area for 15+ years. Was a great company to work for when it was Panther. Since ArcBest took over, the morale is bottom of the barrel. They do not appreciate their employees. There is no job security. The knowledge of Management is non existent. They rely on the workers to explain how to do the job since they don't have the first clue what needs to be done. The only good thing I can say about the company is the insurance benefits are great.... that is the only reason I stay.
Truckload Fulfillment Coordinator-High Touch (Current Employee) – Fort Smith, AR – January 29, 2019
I was an employee for 3.5 years but only received 2 minor raises during my time and no promotions. I enjoyed the people I worked around and the nature of the business. The hardest part of the job was market fluctuations and keeping up with the average rates.
Great place if you need benefits or just starting out. Fast past when busy. Very dependent on the auto industry. Some groups are paid better for doing less. So watch what vertical you hire into. If you don't like taking or making calls then this is not a place for you.
account manager (Former Employee) – Fort Smith, AR – December 27, 2018
*Constantly making major changes to procedures and software causing long delays in processing and days of glitches. *No real tracking of current rates for lanes therefore quotes too high to gain new business. -Anonymous company reviews by employees not really anonymous. *Possible trolling of review sites to punish previous employees. *Managers with successful backgrounds but no clue as to assist struggling sales people with increasing business. *Uneven distribution of leads causing busy account people to waste good contacts and other account people working harder making random cold calls. *Great insurance rate and coverage. *Good time off.
Leader in the Expedited market, can be a very good place to work. Lack of management skills in some parts of the company, but overall laid back and fast atmosphere at Panther. Cannot be the cost and level of health insurance anywhere. PTO is very fair and competitive. Great balance of work and personal life. Big draw back, hard to advance and lower than market value pay.
ArcBest in Medina, Ohio is a great company to work for when you are just starting out. You will learn a lot and have plenty of opportunities to advance. Unfortunately, the pay this not the best. Overall is have a great work environment.
Typical day, you look for non-existent customers. In the Texas office you more or less find what is left behind. Heard its similar to the Arkansas ones. Learned how to quote different shipments and equipment. Lots of different logistics terms and experience. Management sometimes doesn't assist with what you need. Very vague when it comes to progressive questions. Shut you down quickly when you have ideas. Like other establishments, if you don''t bring in money, they don't make money. That would always push them to push you more without any real gratitude. The overall hush hush tones every manager would have is what annoyed everyone the most. Turnover is high. The workplace is toxic, cut throat, and undesirable to work with. Hardest part was working with a culture that always changed because of the failings of upper management and the animosity in the air. Everyone was upset and there only because they are searching positions elsewhere. This position is not what you think it is. Those who get territories in the middle of no where, will have no help from their outside reps. They pay handsomely but the work is not worth it.
The most enjoyable part was learning the logistics field.
Station Manager Chicago (Current Employee) – Oakbrook Terrace, IL – March 28, 2018
Arcbest is a customer oriented company in the process of implementing new strategies and an enhanced market approach, with all changes being implemented there are some growing pains but i am sure they will succeed.
Analyst (Current Employee) – Fort Smith, AR – April 18, 2018
If you're young and recently graduated college, you'll like it. They take care of their new employees. Seasoned employees though, not so much. They reward/promote the young over the experienced older people. Very poor management. Don't promote based on experience or quality, promote based on who you know, who your friends are. Don't make workers accountable for mistakes or being on time. A good work ethic is not appreciated. In fact, if you're very personable, the less work you have to do and you get rewarded. the less work you do and friendlier you are, the more likely you'll move up.
Information Specialist (Current Employee) – Fort Smith, AR – August 1, 2018
It is a relaxing environment but can be stressful at times. It really depends on which department you are working in. In IT, it is really fast paced. The management is okay. Not many progressive managers.
Insurance is great - rest needs little improvement
Truck Load Sales Account Manager (Current Employee) – Plano, TX – February 25, 2018
Insurance is great - rest needs little improvement Best insurance, I've had, but the compensation is below what other's pay. Management tries to do a good job, there seems to be a lack of real coaching and mentoring. Plano office is full of good people, and almost everyone is very friendly and well meaning.
Flexible Work Schedule with A Great Company Atmosphere
Accounts Payable Specialist - Student Worker (Current Employee) – Fort Smith, AR – June 22, 2018
It is one of the company's priorities to put school above career. This makes the managers very understanding when you need to take time off to study for big tests, etc. They also seem very understanding of family issues.
Project Management Intern (Former Employee) – Fort Smith, AR – October 9, 2018
Arcbest is okay to work for. Didn't really love it, but its a paycheck. There was not much of a family feel and everyone just kind of looked after themselves. As an intern I didn't really feel impressed or welcomed.