Staff made a difficult environment easier.
Office Manager (Former Employee) – Buckeye, AZ – March 22, 2019
Morning Briefing with Unit Staff. Weekly Briefing with Senior Staff. Talk to Uniform Staff about problems or issues and try to resolve. Talk to inmates regarding problems or issues and try to resolve. Inspect work areas at the Unit to be sure there are no discrepancies or violations. Check on assigned staff members to make sure they have no problems or issues. Although there was much more to the jobs, this should suffice.
I chose to go to my staff instead of waiting for them to come to me. I believe they appreciated it. I would periodically go to inmates' cells to check on their wellbeing. Again, they appreciated being able to talk to Senior Staff occasionally to get another viewpoint.
The hardest thing was when there was an incident which required all staff be present to assist or an inmate who decided to take out all his anger out on you when you were just minding your own business. I did not let the vulgarity and insults go unchecked. I used the opportunity to try to diffuse the anger and try to get to the real reason for the outburst. If that didn't work, I would leave the area and allow them time to cool off. More times than not, the inmate would apologize for their actions and we then could try to resolve the issue.
The most enjoyable part of the job was the "aha" moment! When you see that lightbulb switch on in the other person's eyes! Also, the lifelong friendships I made with my fellow co-workers.
The "Cons"! I did work in a prison!!! It was an awesome experience, though.