Arkansas Blue Cross Blue Shield Employee Reviews

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4.0
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Work From Home
Sales And Account Management (Current Employee) –  Little Rock, ARDecember 6, 2018
The one benefit is the ability to work remotely, other than that, its a typical call center with rules and micro management. Every lunch, break, personal time is scheduled and monitored. Even interactions with the customers is monitored and graded. There are too many ways to get fired and not enough ways to get promoted
Pros
Remote work
Cons
Lack of flexibility
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4.0
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Some people don't want you to advance
Customer Service Representative (Former Employee) –  Little Rock, ARDecember 3, 2018
Good pay
great shift
didn't work weekends
no room for advancement
competitive
hardest part of the job is getting quality assurance scores on 10 calls a month and that can make or break you
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5.0
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Great place to work.
Manager Quality Informatics (Current Employee) –  Little Rock, ARNovember 30, 2018
Great place to work. Family oriented atmosphere. Team oriented work and play time. Really enjoyed my time with this company. They really care about their employees.
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3.0
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Not for everyone
Customer Service Representative (Current Employee) –  Little Rock, ArNovember 15, 2018
No life - work balance, too corporate, not concerned about the staff. So the work is not as efficient as it should be. Call center atmosphere, not for everyone.
Pros
Good Company, Advancement available
Cons
Impersonable for workers
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5.0
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Great Company
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  Little Rock, ARNovember 13, 2018
Love working at ABCBS but I am moving and sadly will not be able to take it with me. Great people to work with and great benefits and pay rates. I would love to stay with them.
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5.0
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Great Employer
Customer Service Supervisor (Former Employee) –  Little Rock, ARNovember 4, 2018
Great atmosphere and benefits. Can be great pay. Room for advancement. Pays tuition. Deal with customers, employees in other offices, agents, employers and providers
Pros
Pay and benefits and advancement
Cons
political
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2.0
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Do Not Recommend
Member Services Representative (Former Employee) –  Little Rock, AROctober 2, 2018
I do not like to speak poorly of a company, but I did not have a pleasant work experience here. I'll say be consistent, aware and intelligent. It was not for me.
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4.0
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Productive, fast paced.
Claims Processor (Former Employee) –  Little Rock, AROctober 2, 2018
Management was nice and helpful. Learned a lot about different aspects in the insurance field. Fast paced atmosphere and yet not stressful. Enjoyed co-workers. Advancement was an option.
Pros
Good health insurance
Cons
distance
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4.0
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Overall a good place to work
Customer Services Representative (Former Employee) –  Little Rock, ARSeptember 19, 2018
Blue Cross was a good place to work. Benefits and pay were good and would not have left other than need to care for very ill relative, Blue Cross was a fast paced job but in my area not much room for advancement.
Pros
No Advancement oportunities
Cons
Good benefits, regular hours
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5.0
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Great place to work
Network Management Support Specialist (Current Employee) –  Texarkana, ARJuly 19, 2018
This company provides tons of opportunity for advancement. The benefits are great and it has a very positive work environment. They currently offer tuition reimbursement, which is great for anyone trying to further their education while supporting themselves.
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5.0
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Productive and allowed self-motivation
Supervisory Series on Leadership (ABCBS) (Former Employee) –  Baton Rouge, LAJuly 13, 2018
UR over 15 staff members (exempt & non-exempt) was highly rewarding. Covered for any staff that was out. Started in the mail room and left as an RN supervisor/manager.
Pros
Exceptional place to work
Cons
Company closing
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3.0
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Challenging and fun work. Friendly staff
Telephonic Case Manager (Former Employee) –  Little Rock, ARJune 30, 2018
Supportive and cooperative co-workers. Confortable work enviroment. Remote upper management in little rock, ak. Infrequest on-site visits from upper management. The feeling was that of a step child relation with the home office. Inadequate training on hire.
Pros
Spacy work area and convient to communicate.
Cons
Demanding supervisors who appeared to not know their job.
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3.0
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Nice benefits
System Tester (Current Employee) –  Little Rock, ARJune 27, 2018
The benefits is what keeps most people here at this company for a very long time. They are very good and probably some of the best benefits for working in the state of Arkansas.
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5.0
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Learned so much!!!!
Utilization Review Researcher/Special Projects (Former Employee) –  Little Rock, ARJune 26, 2018
Training class was very beneficial for claims processing! They explained the reasoning behind the process to give a better understanding of the role as a claims specialist.
Pros
Quarterly bonuses, flexible schedule
Cons
Traffic
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5.0
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Great Place to work
Customer Service Representative (Current Employee) –  Little Rock, ARJune 20, 2018
Great organization to work for. Excellent leadership and training with opportunities to grow and advance within the organization. Busy fast paced job, friendly co-workers and approachable management. Great community involvement.
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2.0
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Okay place
worker (Current Employee) –  Little Rock, ARJune 6, 2018
hours aren't flexible
pay isn't as good as it should be
benefits are great
PTO should be more accrued
management isn't great
judgmental
a lot of pressure and stress
Pros
benefits
Cons
hours, pay, managment
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4.0
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n/a
Medical Audit & Review Specialist (Former Employee) –  601 Gaines Little Rock, ArkansasJune 5, 2018
a great place to work, flexible, organized, structured...since i am no longer employed there, i cannot really say how it is now..I am basing my review on the years that i spent employed.
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5.0
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Productive and great place to work
UTILIZATION REVIEW CLERK (Current Employee) –  Little Rock, ARJune 1, 2018
I love my job and my the people that i work with on a daily basis. It is a great atmosphere and everyone is always willing to help wherever the can at all times.
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4.0
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Overall a great place to work.
Information Security Analyst III/Auditing Controls (Former Employee) –  Little Rock, ARMay 17, 2018
The President, CEO, and all the Vice Presidents really work hard to make the communication of what is going on in the company between upper level and lower level flow easily. There are monthly updates from the President to the whole company in which people can ask questions or make comments.
The benefits are great with health, dental and eye care as well as a matched 401K where the company matched up to 6% of what you contribute.
Pros
Lower Healthcare costs, great 401K plan and upper management that cares about their employees.
Cons
Small cubicles with no doors makes it too noisy in the workplace.
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4.0
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Mostly great - pockets of not so great
Employee (Current Employee) –  ArkansasMay 16, 2018
70 year old insurance company with lots of staff who has been around for a long time. C-suite is led by new CEO who, from a motivational and visional standpoint, is the best in 30 years.

Operationally too much micromanagement and wasted effort to allow the organization to be "high performing" which is the stated goal of the CEO.
Pros
benefits, tenure
Cons
lack of oversight of executive staff
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Overall rating

4.1
Based on 188 reviews
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Ratings by category

4.0Work/Life Balance
4.3Compensation/Benefits
3.7Job Security/Advancement
3.5Management
3.7Culture