Personal Banker (Former Employee) – Fort Knox, KY – February 26, 2018
I would work for them again if needed. I learned a lot in this company. They worked well with my hours and I was able to be out of work on time to get my children from school. There wasn't much room to grow in the company.
Personal Banker (Former Employee) – Colorado – December 10, 2017
You are only a teller Hostile environment Poor management They take advantage of you Do not show appreciation Unprofessional treatment Either slow or very stressful All you do as a personal banker is count money Not enough customers to sell products and services Additional duties are not disclosed during interview
Low pay, lack of hours, no career advancement, poor management, hostile environment.
Mary Ann (Former Employee) – Leavenworth County, KS – December 7, 2017
Customer service is always a difficult job but with good managers and good reference skills it was a fun job. Very interesting culture of people to work with. All mostly had some sort of Military connections.
Pretty laid back at times but the stress times were on point.
Personal Banker (Former Employee) – USAF Academy, CO – October 12, 2017
Compensation was not worth the time or commute, management never supported customer-facing employees, and upper management set unrealistic sales goals for our particular location, knowing full well that we were on a college campus and hardly had customers the month of December and through the summer breaks.
Customer Service Supervisor (Former Employee) – Leavenworth, KS – September 22, 2017
The work environment can be cut-throat. The job did have its perks but there was too much work piled on Supervisors. The most difficult part of the job was as a supervisor is you were expected to do things you did not feel comfortable with. As an example; writing an employee up for a system error, if it could not be proven the employee was automatically written up.
Present Consumer Collector I (Former Employee) – Kansas City, MO – September 8, 2017
The communication is no where to be found in the company. They do not have goals for their employee's,procedures written as they go along. The stress level is high, because no on knows if they have a job when they walk in the door.
Information Technology Manager (Former Employee) – Missouri – September 6, 2017
The job was very rewarding, and I had the opportunity to learn a number of key technologies while they were still considered "disruptive". The IT organization within this company was perhaps the most flexible with hours and time off.
fun workplace but were understaffed compromising work/life balance
JBLM- supervisor/teller (Former Employee) – Joint Base Lewis McChord, WA – July 1, 2017
a good learning experience but towards the end things kind of stared to fall apart as the branch was closing. i learned many things and most coworkers were fun to work with. customers were also mostly nice as most were retired military and their spouses.
Product Specialist II (Current Employee) – Ft Leavnwrth, KS – June 20, 2017
The mission of this department is to help new recruits joining the military in setting up a checking account for their direct deposits. The department works closely with their customers to ensure they understand the simple checking account and all other products available to them. The work load can be high at times with large reports, management previously went for quantity not quality but with new management changes can be seen to gear the work towards quality customer service and correspondence.
Not able to get promoted or move up in the department