Army & Airforce Exchange Service Employee Reviews

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3.0
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Relaxed and easygoing atmosphere
Stocker/Laborer (Former Employee) –  Fort Meade, MDOctober 21, 2018
A typical day of work has you showing up at around 4:30 am on delivery days or 7:00 AM on no delivery days. On delivery days you unload a truck and inventory the products before stocking them on the shelves. Afterwards you move on to the regular daily activities. You do your rounds which consists of removing orange cones from in front of gas pumps, checking outward appearance of gas pumps refilling and windshield washer fluid buckets and and checking gas filling ports for water buildup. Every hour the bathrooms are checked for general cleanliness and stocked with toiletries. And the main portion of your day consist of stocking shelves with products from the back supply room. At closing you replace the orange cones in front of the gas pumps, vacuum the rugs and sweep and mop the floors.
Cons
Short breaks and no benefits for most employee as they hire you on as an intermittent employee.
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4.0
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Rewarding to work with military members
SHIFT MANAGER (Former Employee) –  Fort Meade, MDOctober 20, 2018
The management style is based on the military. Very structured and must follow rules type environment. As a shift manager, the day starts with walking the store with the manager looking for areas out of products, assigning work priorities, and working to keep customer checkout lines down. Hardest part of job is learning to deal with the military way of doing business. Most enjoyable part is working with a variety of customers.
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3.0
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Normal fast food job
Food Service Worker (Former Employee) –  Fort Carson, COOctober 19, 2018
This was a normal fast food job. Didn't work too many hours since they had a lot of employees rotating shifts. Management was good at the time I was employed and the employees were all willing to help in anything necessary.
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5.0
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The Exchange Is You
customer service (Former Employee) –  Fort Hood, TXOctober 19, 2018
-A typical work day was enjoyable
-I learned a lot goes into retail more so than you think
-Hours aren't as flexible but depends on your manager
-Work in the services and vending office because you can move up
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4.0
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Good company
FOOD SERVICE PRODUCTION LEADER (Former Employee) –  Fort Lee, VAOctober 19, 2018
I started working for Aafes when I was younger, I'm forever grateful for the opportunity they provided. The company does a great job trying to show appreciation for their employess
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3.0
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Each location is different
Laborer (Former Employee) –  Fort Stewart, Ga, Fort Lewis, WAOctober 17, 2018
While employed at Fort Stewart Ga working that location was hard work but educational and the majority of the managers were great to work for.
However the facility at Fort Lewis Wa working there was horrible. Complete lack of any training syllabus and workers had to train each other and the warehouse had a high turn over rate of workers.
Most enjoyable part of the job was customer interaction
Pros
great facilities for staff and overtime opportunities
Cons
Poor or no existent management at Fort Lewis Main Exchange
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4.0
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My time with AAFES
Laborer (Former Employee) –  Fort Bliss, TXOctober 17, 2018
I liked my time with AAFES. I learned a handful of how things worked at the location I worked at. There was always something to do, the management was good for the most part, I enjoyed my coworkers, but the hardest part of the job was having a list of tasks to complete and something got in the way of completing that list.
Pros
Given breaks
Cons
Moving up the ladder is somewhat difficult
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5.0
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Excellent company who trains and promotes from within.
End User Computer Technician (Former Employee) –  Fort Hood, TXOctober 17, 2018
I loved working for the Army & Air Force Exchange Service. This is an excellent company no matter if you work in food, retail or services. The dedication to both their internal and external customers is outstanding and you find yourself very loyal to the company in no time. I would recommend working for AAFES to anyone as they go where our military goes and there is nothing more comforting as a military person to see the AAFES sign when you are away from home. AAFES is your other home away from home.
Pros
Serving the Military community.
Cons
Pay increases
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1.0
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Turn around and don't look back so serious..
Shipper/international office (Former Employee) –  Newport news, VaOctober 16, 2018
Been working here for 5 years and still haven't got paid well they'll work u to death run as fast as you can don't be trapped like the rest of us run!
Pros
Got there own store
Cons
Short breaks and always have OT
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3.0
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Good Job
Cashier/Store Associate (Former Employee) –  Fort Leonard Wood, MOOctober 16, 2018
I loved working with the fellow employees and all the customers. working with the military and their families was very rewarding. This was a fast paced job.
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3.0
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No benifits
Food Service Worker (Current Employee) –  Fort Bragg, NCOctober 16, 2018
Don't give enough hours, this job is only good for young people living with parents or military wives/husbands.. Not enough hrs but always hiring more people.
No benifits
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2.0
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Its okay, I guess
Cashier/Sales Associate (Former Employee) –  Alamogordo, NMOctober 15, 2018
This is an okay job, if you like being on your feet and running around a lot. Some of the other employees are rude, and the manager is hard to work with.
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5.0
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Fulfilling place to work
Re-order Associate (Former Employee) –  Bedford, MassachusettsOctober 13, 2018
Working full time gives me a lot of time to help the military service members, especially when they have to go for deployment. AAFES is a nice and fulfilling place to work.
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2.0
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A declining company with management problems.
Supervisor (Current Employee) –  Travis AFB, CAOctober 12, 2018
Once was a reliable company that made sensible decisions that made both profit for the company and took care of both the customers and employees. Management has deteriorated to the point where only making as much money as possible is important. Buildings are in dire need of repair and fumigation. Employees get management positions if they have good relationships with people who have authority, not whether or not it makes financial sense for the company. Or if they are related to someone in power. No accountability for management when they make mistake after mistake. Job opportunities have been reducing due to constant shuttering of facilities so management can reduce payroll.
Pros
Health insurance if you land a part-time position.
Cons
Nepotism, horrendous management, employment decisions based on who management likes or related to, common sense and experience take a backseat to authority, bad management isn't held accountable
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4.0
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Fun place to work
Food Court Manager (Current Employee) –  Glendale, AZOctober 11, 2018
Working with and serving the soldiers is the best part of working with AAFES. Learned financial responsibilities of restaurant management, in charge of 40 associates and five Name Brand Fast Food facilities that cover four different brands.
Pros
Great Benefits, health, dental, paid time off, retirement contributions
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4.0
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A decent place to work if you are new to the workforce
Laborer (Current Employee) –  Fort Bliss, TXOctober 10, 2018
Working as a laborer is very physically demanding. There is a lot of heavy lifting involved, as well as walking, crouching, and stretching. Occasionally customers will ask for your help in finding certain products.
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4.0
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Daily Stocking with Annual Inventory
Stock Associate (Current Employee) –  Brooklyn, NYOctober 9, 2018
On truck days, assist unloading the truck. Stock and restock from the truck. On regular days, stock from the carts and warehouse shelves. During the end-year holidays, work eight-hour and varying shifts for the Black Friday sales and the Annual Inventory preparation.

Annual Performance Evaluations and Training Exams


Weekly company meetings. Department barbecues, birthday celebrations, and Award ceremonies.
Pros
Company events and vacation time
Cons
Inspections and truck loads
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5.0
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cashier
Sales Associate (Former Employee) –  Fort Irwin, CAOctober 9, 2018
Worked part-time with AAES. I have enjoyed working with this company. I had many different customer from different country while serving the military an spouse. Serving the military for all that they have done for this country no matter where they came from. Providing customer services for customer an seeing their smiling. Knowing that I just made their day.
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4.0
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good JOB
Store Associate (Former Employee) –  Bolling AFB, DCOctober 9, 2018
It is definitely a good starter job. Will learn a lot of customer service skills. need to be available all day. be prepare to be on your feet the whole shift.
Pros
it was walking distance from my home
Cons
not enough hours.
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3.0
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A day
Sale Representative (Current Employee) –  Fort Benning, GAOctober 8, 2018
Depending on the area, busy times are during lunch. Associates are sometimes late and call out. When there is already a low staff, makes harder to finish certain task. Communication is moderate between mangers, but associates need improving.
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Overall rating

3.8
Based on 2,702 reviews
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