Customer Service (Former Employee) – Atlanta,GA – August 29, 2018
I worked in the office what can I say ... over work and under paid . It’s based on who you know than what you know . Rarely a praise or good job for going over and beyond but they tell you to do better. Lots of favoritism , manager was always gone but when he present set impossible goals to reach and hold you accountable for them if it was not met. Do not believe in raises I got the runaround after almost two years but of course in the interview they say you can move up and make more financial . The turn over is high for a reason this is not a career move and not worth the stress of the company . Also constantly ask employees to work after work hours.
Human Resources (Current Employee) – Atlanta, GA – October 18, 2018
Arrow has been steadfast in keeping its focus not only on growth but on values and culture. As they continue to grow, they are constantly entertaining ways to implement best practices that will have an impact on the way they do business. More importantly they focus on their Team Members' experiences as best practices are put into place. Recognizing that Team Members and culture are the critical in their success, Arrow makes good people decisions over good business decisions. I am thrilled to work with the team that I am a part of. We thrive in creativity and are encouraged to contribute our ideas.
Technician (Current Employee) – Mobile, AL – August 28, 2018
My service manager and service center manager are awesome. They took every opportunity to encourage and help me. Corporate management were less apt to go out of their way to help employees but they are fair. For someone starting their career in this industry, Arrow Exterminators is an excellent starting place. You will be treated fairly, paid fairly and given opportunities to advance. It's up to you how hard you're willing to work.
Very stressful work place, the pay is not enough for the hours you work, they say they are all about family but when it comes to needing time off you have to fight tooth and nail to get the time, you have to pay for all uniforms and boots, office personnel would not work with the techs when they needed time to do a job and would also schedule to many jobs with no drive time in between and no lunch added, after being bought out half of the people were let go or fired when told no one would loose their job, I was written up by the VP of the district after they said I lied about my time because they "went by my house" and i was home even though I was still working and also threatened to fire me, my pay was messed with multiple times and the manager did nothing about it and never received the pay that they cut me short on
This company is amazing. The CEO and all the uppermanagement are so much fun. The CEO is very upbeat and just acknowledges all achievements and calls us her rock stars. I love her emails, she makes you feel like you are on top of the world. But all the other management like the Regional VPs and all do the same thing.
The company values its employees. They have a ton of incentives and just no matter what branch in what location you will see plaques all over the walls of the offices of individuals who have met sales goals or anything else. Its rather amazing and makes you want to do more.
In addition to that, they hire from within. They take their best employees and mold them into being more. Couldnt tell you how many individuals there are that started off small, in branch admin or a pest control technician that is now a manager, a vp, or regional support. I really do love this company.
Incentives, free stuff, trips like Bermuda, Cancun, great managment and personality of all higher ups are great.
Office Care Coordinator (Former Employee) – Buford, GA – August 7, 2018
Arrow says you are treated like family. It must be a dysfunctional family. My Business Manager was to busy texting or doing cartwheels or backflips or laying in my floor instead of doing work. Nice to your face but that knife will come out and stab you in the back when you turn around. I kept my head down and worked day in and day out. Changes in management never happen.
Corporate Administrative Assistant (Current Employee) – Atlanta, GA – August 1, 2018
I only left because I was relocating. The company is awesome with a true family atmosphere. They believe in building up their employees and stand behind their brand 100%. Excellent benefits, vacation etc
Lack of care for employees and little to no support.
Senticon Tech (Former Employee) – Tucker, GA – July 14, 2018
Employees are overworked un underpaid. It's a what can you do for me to make our company but not how we can so you appreciation for hard work. It's one company that claims of caring doesnt match the culture.
CUSTOMER CARE SERVICE (Former Employee) – Hartwell, GA – June 19, 2018
We were a family. The others are caring and showed concern for you, they also make the environment fun and light but professional. The hardest part of the job was once you used your paid time off (which was for emergencies, appointments, sickness) you did have anymore till the following year and would get wrote up for taking time.
Account Manager/Technician (Former Employee) – Roswell, GA – May 14, 2018
To give an honest review of this company is hard. Each location is managed almost as a separate location like a franchise; however, they are not. The culture of the company is good, growth opportunities do exist, but I would warn it takes a while and some of that is mandated by the state requirements. The company in general is good, but again each location can give to a new experience. When looking at this company for opportunity they do a lot of internal training to make sure you are well prepared for the job and keep up-to-date with all known information.
Pest control (Former Employee) – Morristown, TN – May 13, 2018
Not paid for training...some days start at 7 don't get to first job till 9...paid on commission only, which sounds good until you have 2 hour gap between appointments or customer cancels ....you have to call and make your schedule, so after you have finished working you will go home and make phone calls to TRY and get customers scheduled. You can drive company truck but they charge you 65 dollars a check. Average days you will make about 80 dollars, that's from 7am to 7pm. Can make more at fast food with less hours.
Very low pay, lot of hours not paid for, management
Technician (Former Employee) – Phoenix, AZ – April 16, 2018
They pay their employees on collections from customers. If the customer dont pay, the tech doesn't get paid. Easy for them to say it will all even out when they pay next time, meanwhile bills are due. Terrible Place and I wish their customers knew of that.
Pest Control Technician (Former Employee) – Conyers, GA – February 12, 2018
Working at Arrow Exterminators definitely had its pros and cons. The team I worked with was great; they displayed strong team work ethics. However there is an extreme high turn over rate at this company; this is due to the poor management. I was discriminated against due to the way I looked and my accent. Diversity training is a definite need for all managers at this company.