Work wellbeing score is 64 out of 100
3.0 out of 5 stars.
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ARS/Rescue Rooter Employee Reviews

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Location
United States925 reviews

Ratings by category

2.8Work-Life Balance
3.1Pay & Benefits
2.8Job Security & Advancement
2.8Management
2.8Culture

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Found 925 reviews matching the searchSee all 936 reviews
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A good company to grow with

Featured review

ARS/Rescue Rooter selected this as a representative review
This company has given me plenty of opportunity, in an industry I would've never even considered. I love the fact that you can quickly move up the company ladder with the right work ethic. I've worked my way up from one of the lowest paid positions to one of the highest, in a 3 year duration. Long hours in the field as a technician, but rewarding money and knowledge. Long hours in the field as an outside sales rep, but rewarding money and meaningful customer interaction. This job is what you make it out to be. If you are interested in the HVAC industry, this company will provide you stability and security. As Home Depots nationwide Heating and Cooling contractor, you will always have a job.

Pros

Room for advancement, pay, benefits

Cons

Long hours
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Don't do it other companies are paying more than they ever will

What is the best part of working at the company?The guy you meet and get to work withWhat is the most stressful part about working at the company?They want you to up sale thing to get a raise and the camera in the vans are garbage and management is a joke tells you they don't care if you quit we just rebuild the team What is the work environment and culture like at the company?A bunch of bs always something and a bunch of snakes in the grass
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ARS/Rescue Rooter insights

Based on 693 survey responses
What people like
  • Clear sense of purpose
  • Ability to meet personal goals
  • Ability to learn new things
Areas for improvement
  • Overall satisfaction
  • Trust in colleagues
  • Sense of belonging

Long hours good pay

You get good leads when your doing well. If you fall behind at all, you will not get many leads and the ones you get are bottom of the barrel. The price of our services keep going up and the commission rate does not, even though we were told it would.

Pros

Company vehicle

Cons

Very long hours
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Delivering was fun, but the safety director was a big challenge

What is the best part of working at the company?Normal hours , 5 days per weekWhat is the most stressful part about working at the company?Driving an old van with worn shocks & suspension on poorly maintained roads & setting off the tattletale to the safety director false reports What is the work environment and culture like at the company?Fast paced , most of the workers could barley speak English What is a typical day like for you at the company?Check in early, help load the vans, then wait to deliver emergency supplies to various areas to the guys in the field,
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Too many techs, too few jobs. Management has their head in the clouds

They hired me and a few other techs all at once to do the lower skilled jobs while their more experienced techs worked the harder jobs. Kept saying that everyone would have jobs to do every day. Yet they were sending said experienced techs, along with us, with sub 40 and many sub 30 hour work weeks. And you never knew what jobs you had until you came in that day... Meanwhile UPPER management kept dropping coercive hints to give them all 5 stars... One person sees dollar signs and messes it up for everyone...My direct manager was a good guy and most employees were good people too. Even the HR person was awesome and friendly! If I had the hours, I would have most likely loved to work there.
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Be prepared for the interview in 24 Hours fast food restaurant at 3 a.m.

You need to be prepared for an interview in unusual remote places in hours when normal people are sleeping. It is so scary and it gives you an impression of walking into a trap ( a setup).Very strange behavior of management of this company scares you and they treat you like a potential criminal.
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Poor Work Life Balance

CA's in the Florida area are expected to be on call from sun up to sun down. Leads are poorly qualified and prices are 60-70% higher than the competition in most of the Florida market leading to high discounts and low commissions. Exactly what ARS wants as they don't have to pay their labor that way. Almost no opportunity for growth within the company.
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Upsale,sell,sell,sell and sell....did I say sell? Yea upscale company.

It's all about generating revenue, managers put pressure on the techs/installers to sell, sell, sell to get that quarterly bonus, this is a upscale company that would rather teach you how to finesse a conversation than to give creditable mechanical knowledge to those who are just getting into the trade. Weekly meetings focus on increasing sales, not knowledge. I feel that it is Injustice to the employees and homeowners. Stay far away from the corruption.

Pros

Not many to mention

Cons

Forget about your home life as well as a consistent work week
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Not good

What is the best part of working at the company?Sales driven not tech driven company What is the most stressful part about working at the company?Sales driven not tech driven company What is the work environment and culture like at the company?No responsibility over worked if u know what u doing with little to no advance or opportunity to grow though promises What is a typical day like for you at the company?Fix other people’s problems that they couldn’t resolve
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Time Management

You can make really good money during the busy summer months but they give good leads to specific Comfort Advisors. 10-12 hours a day in a car and leads are not qualified before you arrive. Promote FREE QUOTES but push table day of sales.
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Great place to work

I love working at ars the staff is super cool. If you like to do things the correct way you shouldnt have no proble. We would do a lot of residential installs in the summer like you are literally always working so if your tryna make some cash the summer is a great time to start. During the slow season is super dead and hard to make money but overall is a great company to work in. Uniform 401k health and dental insurance Aflac

Pros

Comisson pay. Staff treats you like family

Cons

Personal and work life balance
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They layed us off after a year with no notice. They made promises they did not keep.

What is the best part of working at the company?There was no best part. The company built us up to let us down. It was good to have employment for the time that I did have it.What is the most stressful part about working at the company?They micro manage you and always change the policies and rules. Managers changed and promises were never kept.What is the work environment and culture like at the company?It was a very stressful work environment when I was in the office. The drama continued while working remote as well.
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About the money

Do 5 departments worth of work. Management only cares about themselves and lie. I learned how to dispatch. It's about the money and calls ran employees come last. Nothing hard about the job. Some of the employees were great to work with before they were forced out of their job. The technicians are amazing even though they get dragged through the dirt. Stay quiet and to yourself gossip central. It's high school drama if you don't.

Pros

Always busy

Cons

Management micromanaging
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Seriously, work somewhere else if you have a conscience

Sell sell sell. Management is marginal at best. Corporate management is a joke. You are a number. They will ride you liker Seabiscuit. Pay is good if you can sell goods and services.

Pros

pay, kinda

Cons

everything else
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Fun

Nice place to work and nice people to work with. Fast paced. Good pay. They do tend to favor specific sales people and give them the best leads. Company vehicle, lab top and phone
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Do not work for ARS

This company will terminate you with no reason and then lie about why to get you to sign separation agreement. Not a good company at all. This company is not good for long term.

Pros

None

Cons

Don’t work at ARS if a future is important to you.
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Great benifits but the corporation is broken. They are changing systems and policies to meet their needs not the associates.

Some great people working there but the company it self is broken. They change systems and policies often. Even if you are in the right they will say you are wrong. Management hides behind the company. Not a company inwould work for as a long term career. There is zero job security. ARS also has some the the highest prices and most technicians do not do their work to code.

Pros

Great Benifits

Cons

Wrong information is communicated daily. No one takes responsibility and they tellnyou half truths.
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Great weekly pay

Great Company. Super long hours and lots of driving across the whole state of GA. If you need money, be prepared to be out of your home for 14 hours a day.
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Fast pace

Great environment with a positive outlook on the industry. Very knowledgeable staff and management. Human Resources was fantastic and the only thing that was lacking was all of it.
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Great Work Place

This call center is fully remote! Weekly pay and good benefits. Calls are easy and everyone is very helpful. Fun place to work for. Also, good place to gain hvac, Plumbing, and electrical skills.
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Fast pace

There are good people there. Lack of professionalism in dispatch department at times and difficult to reach revenue requirements set by upper management unless they allow their prices to be more competitive.
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Overall rating

Based on 936 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Compensation/Benefits
2.8 out of 5 stars for Job Security/Advancement
2.8 out of 5 stars for Management
2.8 out of 5 stars for Culture

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