fun and busy workplace providing dance instruction
Manager/Financial Counselor/Instructor (Current Employee) – McMurray, PA/Downtown Pittsburgh – February 5, 2014
Each day starts off with an hour long meeting with the staff talking about students, good customer service, sales, problem solving situations and service and dance training. The rest of my day is spent making sales, continues staff training, phone calls with new clients, setting up appointments, scheduling and planning new events, taking payments, doing paperwork, taking daily inventory, and meeting with new clients.
As a manager I have learned a lot about professionalism, what great customer service means and that sales is relating to your customer and giving them the personal benefits they need through the product we are providing. Growing a strong, happy and positive team, striving to make the customer happy, and keeping the work place running smoothly are also some of the most valuable things I have learned.
The hardest part of the job was working towards exceeding the sales of the year prior and keeping the staff and customers happy, Though I was able to do so, it was stressful at times. The best part of the job was witnessing the growth of the staff and the studio and meeting so many wonderful people that made my day very enjoyable.