When I applied to Arvato I thought that my forte was phones. This position proved that is not the case. Seven weeks of paid training including two weeks taking actual calls were not enough. Although I scored well on my calls with the Quality team, I did not feel as though I was properly prepared to join production at the end of the training period.
During classroom training, other new hires approached the trainers during tests and were given the answers to their questions. I didn't feel this was fair because our shift placement depend upon our performances.
This particular call center was dedicated to an online bank. There were many legal disclosures and bits of information that were required to be read verbatim depending on the request the customer was making. Missing even a single word during the reading of these disclosures would constitute a fail if Quality pulled that call.
It was a very stressful environment: too stressful for the amount of compensation offered, in my opinion.
Benefits, incentives, some very nice employees, performance based shift placement
Absences, poor performance affect shift bid, very fast paced, stressful, low pay