CSR - Customer Service Representative (Current Employee) – Asheville, NC – October 15, 2018
Pay is competitive for the area. Alot of recent changes and uncertainty. Company tries to show appreciation of employees- free food occasionally, free coffee, activities for employees like theme weeks and bake sales to benefit employees in need, in house security. Almost everyone is really nice but there's alot of politic type stuff, you have to have the right people backing you to get any type of promotion or help. All in all one of the better places I've worked in this area.
Bonuses available, activities like free meals and dress up days
Customer Service Representative II (Former Employee) – Yakima, WA – October 2, 2018
The job is easy. Dealing with customers that are upset means you have to keep your cool. Management is really good. Love the coworkers they make the hard parts easier and celebrate the good parts with you.
Data Entry (Former Employee) – Reno, NV – September 27, 2018
Was sad to be let go due to my contract being done. Would definitely return when available. Communication is important to me and I felt like it was an integral component to Arvato. No drama as far as I could tell, the department I was apart of briefly felt like a family. Love learning new things and there was always something else to learn in my department which was just one of a few the company has to offer.
Freedom to fulfill our work, can listen to music, socializing with coworkers doesn't disrupt work
Upward moving company always looking for ways to expand the company
Account Representative (Former Employee) – Pleasant Prairie, WI – September 23, 2018
Began day by signing on to multiple systems, collect pertinent information, run reports, check voice mails. check customer emails and in house emails. Provide answers to the customers and internal inquiries.
How product was made, shipped and follow up with the customer to make sure their needs were met. Management was helpful while providing answers to difficult decisions.
Apportioning my time to make sure I could meet the needs of the customer outside and internal. Follow up on all opportunities to satisfy the concerns and questions of our customers.
Working with the customers. Finding solutions for the customer to both save them money and provide us with a better product.
Good company to work for and the people who work there.
Customer Service Representative/Teller (Former Employee) – Chandler, AZ – September 16, 2018
I started working for Arvato and was only there for 7 months. Unfortunately due to personal reasons(which H.R never cared about hearing me)I gave them notice and left. Unless you like; lazy managers, office drama, Back to back angry customers( there's angry and then there was Arvato's customers), Full grown adults that acted like they were 13-14 then it is not for you. The only thing I was really happy about was the training supervisor and my supervisor. They were both wonderful people and they definitely deserve way more then arvato gives them.
Customer Service Specialist III (Former Employee) – Santa Clarita, CA – August 24, 2018
Total McJob. Fine for someone just starting out or a household's second income but horrible for a seasoned worker. Very rigid call center environment with leads literally shouting your name if you take more than 43 seconds to 'wrap up' your call. Manual translated (poorly) from German.