Fast Paced and Customer Focussed
Senior Community/Customer support representative (Former Employee) – Gumtree, Land Rover accounts – September 11, 2012
My most recent role as Senior Customer Service Representative includes maximising customer engagement through our phone and email support channels as well as all the available Social Media platforms – Facebook, Twitter , Live Chat and Forums. I have had a passion for customer service for many years and enjoy using a combination of every form of available communication media to engage and support my customers.
Since Nov 2010, I have worked at one of the largest Contact centres in the uK, Arvato UK - across two major accounts - Gumtree & Land Rover on their customer support,administration and account management teams. I enjoy working in busy target driven environments that are committed to delivering the highest levels of customer service and account management day on day, week on week. I have been very successful in my current role due to my ability to work under pressure and thrive in situations that require quick thinking and adaptability.
I also have demonstrable administrative experience across a number of CRM, SAS and Moderation systems. My most recent experiences include Salesforce, Zendesk and the Single View system.I also enjoy combining CRM reporting with my knowledge of Excel to track and enhance productivity.
I have been very successful in role over the past 20 months but I am now looking for a role that will challenge and excite me more than my current one with the promise of financial rewards upon meeting/exceeding targets.
lacks challenges - no scope for pushing ones abilities to the limit