It's fine if you enjoy the call center lifestyle
Licensing Associate (Former Employee) – Nashville, TN – September 1, 2018
When I took the job it seemed too good to be true, which it was. It's less about customers needing to get a music license and more about you cold calling businesses to talk them into a music license. You are stuck for 4 months in the cold/dark office during the training period. If you don't make the goals set, you will be let go by month 6 after being put on a training improvement program. Otherwise, you actually get to do your job from home.
They have changed the way they go about obtaining the licenses, "a nicer way", but this way makes it even harder to get licenses and maintain your goals. They don't tell you that most days you can make 40-50 calls and leave 40-50 voicemails since people don't like to pick up the phone or call you back. This job is literally about luck.
The management doesn't communicate with staff very well and the most recent "training classes" seem to be guinea pigs to see which way they are going to try next to deal with customers. I love what PRO's do and fight for, but I don't enjoy the way they do it.
This just isn’t for me because I don’t enjoy being either yelled at, by customers, on a daily basis or hoping the next call someone’s going to actually pick up. You also have to find most of your own new customers. If you’re cool with 8 hours of negativity, then this is the job for you.
The only perks to me are, you can make some great money with the variable commission and I’ve met some amazing friends working for the company.
an hour lunch, summer hours, benefits, variable commission, possibly work from home
management, communication, telemarketing/call center, lots of voicemails, feels like groundhogs day