Questions and Answers about Ascensus

Here's what people have asked and answered about working for and interviewing at Ascensus.

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15 questions

Typically, people only write reviews when they have something negative to say and usually because they are just negative in general. It is telling that there aren't more negative reviews based on the number of employees the company has and the amount of change it is consistently going through, which is well needed. Positive work environment with the occasional bad seed that is managed out fairly quickly if needed.

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The Compliance Servicing Specialist is a position that handles inbound calls from credit union and bank employees related to IRS rules and regulations surrounding Traditional, SEP/ SIMPLE and Roth IRAs, Health Savings Accounts and Coverdell Education Savings Accounts. The team is part of a product that financial institutions purchase to service their long term savings products that typically require more advanced knowledge to maintain. In other words, you can only call into the team if you pay for the service or are a beneficiary of a deceased owners IRA that the team is processing on behalf of the bank or creit union client. The topics of calls received would be related to clients account owners account such as contribution limits, withdrawal reason codes, excess, conversions, rollovers, recharacterizations and any other type of transactions that can be done. Also, calls come in related to death claims that the team handles on behalf of the bank and credit unions, as well as tax reporting and navigation questions regarding the website provided to complete compliant transactions. The money is held at the bank or credit union, so it is more of a third party administrator partnership to ensure they are staying compliant with federal and state laws as it relates to these complex savings accounts, to avoid IRS penalties or other issues such as lawsuits. This position typically handles 30 to 50 calls a day depending on the time of year (January being the busiest, summer months are the slowest) with an average talk time of around 4 to 5 mins. It also assists with processing death claims and other projects such as follow up on account issues. Eventually leads to a Senior Compliance Servicing promotion (if certain objectives are met within about 2-5 years) that comes with the opportunity to focus more on claim processing versus phone work or other positions on teams that handle the Administration product client onboarding/mergers/terminations, internal training and quality assurance, product management, and government reporting. Not your typical call center because you form close client relationships with frequent callers who express their gratitude for you, have positive client interactions during most phone calls and are overall appreciated and thanked for your service to them on a daily basis. It is very rewarding for a customer service type position. Training is typically 8 weeks with the first 4-6 weeks heavily focused on learning the in's and out's of IRS rules and regulations and system navigation. The remaining 2 weeks are with a mentor shadowing their calls for a week and them shadowing you while you take your first week of calls. Continued training is provided monthly on hot or new topics and personal development is encouraged by allowing time as needed for other training you may be interested in that is offered through the company or outside sources. This is a position that is a long term career with a lot of room for growth. Work from home is allowed whenever needed after understanding of the job is proven, so typically after the first year. The benefits offered are 19 days of PTO with an additional 9 paid company holidays, 401k match of 50% up to 8% contributed, dental, vision and two types of HDHP health plans with an HSA that Ascensus contributes to up to a certain amount based on your plan type. Tuition assistance at 100% for an A, 90% for a B, and 80% for a C in any college class related to a field of work Ascensus has. Also offers legal, adoption and teladoc programs, discounts on fitness centers, AT&T products, and several popular travel destinations. Life insurance of 2 times salary with the option to pay for more up to 5 times salary as well as up to $50,000 for your spouse. Long and short term disabilty and fully paid 12 weeks maternity/paternity leave. Beginning shift is typically 9:30 to 6 with a 30 minute lunch and short breaks as needed, Monday through Friday. Shift changes in 30 minute intervals down to 8 to 4:30 based on turnover. Average length of service for employees on this team is approximately 8 years. Answer: not your typical call center, but technically is a call center.

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Treat their employees with respect. Pay ur talent or you’ll lose them to the competition

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Low pay, awful work environment that was highly stressful

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I would assume the basic benefits that all companies provided

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Hated it. Anxious I would get let go. Confused. Unsure and unprepared.

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I try to forget about the time I worked at ascensus- it was painful. Bysis umm I mean ascensus is the laughingstock of the industry- always have a plan- what a joke ..this place has no plan . Management is clueless

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Hire resources for developers, modelers and BA Scrum Masters

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Annually - based on performance/goals achieved

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Everything, managers, stability, callers, everything!

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