Cashier/ Mail Operations Clerk (Former Employee) – Kansas City, MO – March 9, 2019
I worked in their peak time. I did 2 positions in the same division. They were patient with their training. They brought in food often when we were working long hours. The senior exec came for a day and was very open to listen to suggestions. There was plenty of overtime if you wanted to work for it.
Staff Attorney (Former Employee) – Dresher, PA – March 14, 2019
While pay and benefits are good (as are some of the co-workers) I would not have taken this job had I known that I would be working at a glorified call center. I have a law degree and was hired as a staff attorney (after several months of interviews and really silly personality and spatial reasoning tests). However I was given a lot of material to learn in a short time with the expectation that I would be "getting on the phones" - basically working customer support. Before I took take the requisite exam at the end of the training , I was let go of because my manager in MN (I was in PA) didn't feel I was grasping the material. A terrible, stress-inducing company. Read the reviews by employees and customers. I am so glad to be out of there!
Senior Account Executive (Former Employee) – Dresher, PA – February 21, 2019
Truly the worst management ever with no management training. Massive work load and unrealistic expectations and very little job growth or potential. The company has very difficult and antiquated technology that further prohibits you from doing your job well.
PTO - Some work from home
Very little PTO time approved and no job growth. Toxic environment.
529 College Plan Customer Service Specialist (Former Employee) – Warwick, RI – February 15, 2019
Ascensus is a great company to work for. If you have questions, everyone was ready and willing to help answer and guide you to the correct answers. Management was awesome and willing to help when needed.
Willingness to help, diner downstairs, beautiful landscape.
Client Service Specialist (Former Employee) – Kansas City, MO – January 25, 2019
Not worth your time. Training was for a week to learn how to process 529 Plans. They will only hire you as a temp. You will not receive a heads up on when they will lay you off just the day of. If work is slow they will send you home with shorter check. For the work that you do, with such a short deadline and remembering state laws for each state, it is not worth the time or stress.
Retirement Service Consultant (Current Employee) – Tucson, AZ – November 26, 2018
No room for growth, compensation is good however the health benefits are lacking. Management not very helpful and the have too many projects which does not allow for them to help with the team. Lack of communication.
Desktop Services Engineer Lead (Former Employee) – Dresher, PA – November 26, 2018
I was a Desktop Services Engineer Lead from March '18 to November '18. My manager was satisfied with my performance, No negative feedback from anyone. I did the job well among other positives. All of a sudden, one day I get call from HR while I am on lunch during working hours that I have been let go. This was absolute shock... I called my boss and he brings up stories of how I left people dead in the water when I worked at a remote site for a day and I told him that is absolutely false (among other words) and would NEVER do that. Among other stories as well. He referred to something that supposedly took place 5 months ago. I told him that if he had a problem with my performance, then why the heck did he not speak with me somewhere along the line so I can do whatever he wanted me to work on. I asked him for at least a reference via email and he said that he does not want to be a reference and to not contact him any further. He went psycho...
Client Service Representative (Former Employee) – Newton, MA – August 29, 2018
Despite their claims to the contrary, the company appears to be an unfocused pile of acquisitions, looking to stake a hold in some part of the financial services landscape to augment its powerhouse 529 business, maybe state sponsored retirement plans, maybe benefits consulting, maybe some other type of hybrid fintech company, but it's all over the place. They love youth and loyalty, don't much care for new ideas regardless of their protests otherwise, and have some great folks that spin their wheels trying to do who knows what, since the vague objectives that exist are always moving targets anyway.
They brought in many meals for free when calls were high.
Customer Service Representative (Former Employee) – Warwick, RI – July 30, 2018
I liked working for this company. I liked the staff and the co-workers. What I did not like was the agency told all of us in the class it would be contract to perm. Then the bottom fell out the first day of class when the instructor informed us we would be laid off sooner than later. There were a lot of folks that just left for other jobs and some stayed. I was one that stayed until the end. They had about 3 rounds of layoffs and I was the 3rd set. I enjoyed knowing I had a place to go everyday and the calls were not that bad. Some folks were nice and some real rude. I took between 74-76 a day. Some were easy just reset my pin or my password. Those were fast and that gave you a little more time with the concerned calls.
It seemed like they ran the candy cart around to give you a little lift in the afternoon. The work had to get done so they would send out for all types of food. They also had various pastries come in. They provided coffee, tea and hot chocolate at your convenience. I gained a few pounds lol but the calls were answered and I did feel appreciated somewhat until the job ended. We worked from 8 am - 8pm and sometimes on Sat and Sun. But you volunteered no one pushed you. I wanted the OT.
DATA ANALYST (Current Employee) – Brainerd, MN – July 23, 2018
Flexible lunch schedules. Management does not micro manage. Most decisions are left up to you as they trust you make the right decision. Work load varies from day to day, one day you may be overwhelmed and the next bored beyond belief. If you like to learn they have a lot of in house training available. After one year you may get the opportunity to work from home 3-4 days. Most higher level jobs come from with in. You are definitely working in a specialty market. Biggest thing to know is they are mostly a record keeping company, not a retirement company.
Customer Service Representative (Current Employee) – Kansas City, MO – July 2, 2018
I would arrive at work and log on to take calls until the end of my shift. Learned tons about 529 plans and the different rules that each state has in regards to their plans. Management was better than most places, but allowed financial representatives to walk all over the company representatives. Easier validation than a bank, but more vague. Hardest part of job was figuring out what caller was trying to do and teach them the jargon of the industry. That can be easy, sometimes not so much. They hired brand new people instead of awarded full time employment to temporary workers that had been there for over a year, real motivation killer. Free food through out year.
Call Center Representative (Former Employee) – Kansas City, MO – June 16, 2018
Ascensus was by far my favorite place to work . The environment wa wonderful . Everyone made you feel welcome and at home . Management was helpful and always there to assist you . Training was thorough and there was plenty of room for growth as well as overtime .
Quality Engineering-Quality Assurance Tester (Current Employee) – Dresher, PA – April 20, 2018
Great place to work.The culture there is great.Good benefits. Paid vacation.There are times in IT it will require longer hours. However, depending on the Manager they will work with the Associates for the long hours. Great Family life/work balance.
Retirement Services Consultant (Current Employee) – Tucson, AZ – March 26, 2018
First time working with Ascensus overall great company, work and life balance, and lots of resources. Great training program, but once getting into the role it feels like a call center taking back to back calls. The amount of work is overwhelming and they have unrealistic goals set for their associates.
great benefits, resources, people
micro-managed, overwhelming work load, management does not take feedback