The only thing I enjoyed about this job was my coworkers
Retirement Service Consultant (Former Employee) – Tucson, AZ – February 17, 2018
This is the most unorganized group of people I've ever worked with. They don't even know how to handle client issues because they don't have any one real way of handling certain problems.
No real breaks either. You're only allowed to leave your desk for bathroom and short 5 minute breaks. Even so, you can't really take breaks in between phone calls since you have so much work that gets backed up. Only real break is lunch, and many just work through it since it's always so busy.
Trying to reach out to internal departments to solve an issue is almost impossible. Other departments are always moody and never really want to help you. You're basically stuck doing things that aren't even in your work description. When you do find yourself in this position, however, management will yell at you for not following company policy. You're basically screwed.
You can report issues or provide feedback to management, but they will never do anything about it.
Nevertheless, coworkers, not superiors, are some of the best people you'll ever meet. Too bad they are undercompensated for what they do.
Short breaks, unorganized, no structure, favoritism