I would rate ACA somewhere in the middle of my job experiences. Overall, I enjoy my job and the people I work with. The biggest problem I see is the top heavy corporate staff. Way too many people at this level, and too much bureaucracy. Constantly responding to a lot of duplication in forms, requests, useless meetings. overly done one on ones, etc doesn't add much value. If you have a question about something, you might go through 4 levels of staff before you get an answer. Too many people are put on tasks and instead of providing us with ops excellence, we get - total confusion, and tasks that don't even get done. With a non-profit struggling to survive I am surprised with the waste in resources and the deferred decision making or lack thereof from the leaders. There are numerous efforts going on regarding improving operations, wellness etc that lack any central coherence. Under that lies a lot of positive programs, and dedicated people who try to swim through the chaos and clutter.
many of the programs, nice people
Poor benefits, no career paths, disgorganized bureaucracy