Great potential, but ruined by poor leadership
N/A (Former Employee) – Las Vegas, NV – July 23, 2018
Asembia could have been a great employer. I say ‘could’ because unfortunately agents were promoted to TL and weren’t provided any leadership training; they chose to rule over their lesser coworkers with a belief of superiority, instead of helping them to be more successful in their roles. Most of my tenure at Asembia was fine, I did my job and rarely heard from a TL, good or bad; I was one of the lucky ones, others weren’t so lucky. I heard agents reprimanded in front of their peers for being 6 & 8 seconds over break; write ups being given with an open door and agents just on the other side; reprimands for talking to your neighbor in between calls; begging for your breaks/lunches, sometimes waiting until your shift is nearly over to be granted last break; the constant lies from the TLs instead of just being honest with us, just because they couldn’t handle not being liked (fyi, it didn’t help, we’re not stupid). And let’s not forget, many critical updates were given verbally, so if you were away from your desk, or on a call, or even gone for the day, tough luck. You’ll still be held accountable for that update you missed, and by having less in writing it makes it easier to blame the rep, especially if they were given wrong info or processes changed.
For those of you applying in NJ and PA, my advice to you would be to keep your head down, be early back on breaks/lunch, always offer to do ot, remember to be extra friendly with your sup, and hopefully you’ll be ok.
Great coworkers, bonuses, being able to work ot from home.
Favoritism, poor leadership