Home Furnishing Consultant (Current Employee) – Manassas, VA – July 25, 2017
I have been with Ashley for a year and have mostly enjoyed my time. The compensation is fair, but the long retail hours when not at full staff leave a lot to be desired when looking for work-life balance. The customer service department needs to be upgraded to provide the level of care that ensures a great customer experience. It's a sales environment so there are the usual gripes about fair and unfair sales tactics, but for the most part it is a happy and friendly workplace.
Very busy specially if we have the sale promotions
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Rohnert Park, CA – July 9, 2018
I liked working at Ashley even if it’s too far from my home - I worked well with my co-workers. They are all very supportive. I like the busyness sometimes- there’s so much energy specially when we are selling good
Working at Ashley Homestore was a terrible experience that in many ways soured sales work for me, you're expected to do more and more with less which is due to the fixed sales goal and the high turnover rate. Hard work is in no way rewarded, and the owners will try to cheat you out of your commission at every turn.
Sales Representative/Customer Service (Former Employee) – Palmdale, CA – July 2, 2018
Over staffed with sales people, very stressful trying to meet quota every month. The more you sell, the more they want. By third time not making the minimum sale of $35,000 per month, you will be terminated.
Prefer to be anonymous. (Former Employee) – anonymous – July 2, 2018
In my year of working here, I saw dozens and dozens of people get hired, the quit/ get fired about a month later. Don't waste your time here. Poor management, the pay is TERRIBLE and they expect so much out of you and constantly pile on more responsibilities. Your best off working pretty much anywhere but here. I'm so happy to no longer work for this joke of a company.
Guest Service Representative (Current Employee) – Buffalo, NY – July 2, 2018
Didn’t work here very long, the things they tell you in the interview end up being false. Horrible hrs to work and the way their weeks start some times you could get stuck working 8+ days with out a day off. Too much expected from you for such little pay and how many day you works it’s just not enough for all the things you have to go through with customers. Guest services and their sales departments are joke. There is no professionalism at all and there’s no clear line on what’s appropriate in the work place and what’s not. If I could give this place negative starts I would. They tell you certain things are optional to do when you work there but penalties you when you don’t do it.
Sales Professional (Former Employee) – Farmingdale, NY – July 2, 2018
Working here was one of the worst experiences of my life. Training was one way or leave. It changed each week based on the ideas of one man who could not encourage consistently. You wold one way for a week and then he had a brain storm and we would change everything. Never asked for advice from experienced sales people and never shared his own qualifications.
Warehouse Worker (Current Employee) – Plano, TX – July 1, 2018
At this job you don't only get benefits like paid time off and and a week of vacation time, you also get to interact with a group of employees that are very diverse all sorts of different personalities from the customers that walk in and out of the store and a life lesson from the many boss you work for i learned to love this job even though i had no idea i would be doing way more then just warehouse work pretty fun life experience.
paid time off, vacation time, paid holidays off, steady fulltime hours
Operation Representative (Current Employee) – Nanuet, NY – June 28, 2018
My store is one of the slower stores in the company. But it has a good relaxing atmosphere. The employees are welcoming. The managers are understanding, and respectful. We have a tight culture, It feels like a small family. My coworkers make coming to work an enjoyable experience. The hardest part of the job is dealing with irate customers who may have gotten their request/claim denied by corporate.
Good comrodery but the company hasno safety net for employees during slow seasons
Sales Associate (Current Employee) – Georgia, AL – June 21, 2018
The overall culture at Ashley is upbeat and friendly, the staff are great, the management is lacking (managers prioritize their schedules and vacation days over the overall wellbeing of the store and their subordinates), the company has difficulty getting product to customers in a timely manner, however the company sells well made furniture and stands by the quality of the product, they're very good about addressing any manufacture defects, for salespeople the pay is entirely commission based which is good until dry months in the winter, in those circumstances the salesperson in paid minimum wage unless their overall sales commission % is more than minimum wage, in December 2017 all salespersons at the Opelika location were paid $1200 for the month, comparatively salespersons earn an average of $4000 during high volume months, this makes it very difficult for salespersons to maintain their quality of life consistently or to provide for dependents
Customer Service Representative Lead (Current Employee) – Greenfield, WI – June 17, 2018
Overall the stressful environment, poorly managed. Not enough to pay for what you actually due for the company. Customers never Satisfied due to the inventory never being on time. Poor delivery service poor management delivery service in order to get the customers product on time.