During the interview, you're promised a great work environment. They talk about parties and chocolate fountains. My background check was surprisingly fast - maybe a day or so. No drug testing, because they aren't going to waste the money on a person that will most likely be terminated.
During training, you're taught how to use their scheduling system. You're taught scripting. You are not taught that you need to be extremely assertive - borderline aggressive sometimes.
Once you're on the floor working, you'll notice that people from your training class start to disappear (especially if they were hired through a temp agency). Temp agents get the least job support.
You must convert 51% of your calls, meaning that you need to schedule appointments for 51% of your calls. That seems easy, right? Sometimes people only want info or maybe they can't afford an appointment. It's your job to force them to take it. If the patients cancel or reschedule, the same day, the appointment you made no longer counts.
Sometimes I feel like I'm manipulating people. I'm telling half - truths. Some people succeed doing this, I don't.
Free food, toothbrushes, and Aspen gear