Bad management / do not recommend
IT Support Specialist (Former Employee) – Aspen, CO – May 18, 2019
Basic IT Support job / answer/fix daily problems (TVs, computers, sound system, guest issues, phones, cabling, etc).
Hardest part of the job:
. Approximately 80% of repetitive issues that could be resolved easily but are not. Do not try to look further into it or propose a stable solution as you will get a written blame or simply never receive an answer.
. Deal with a non-existing / non-existent manager that you will barely see every week.
. Outdated system.
. Total disconnection between department and HR. Rules asked by IT management against global HR policy.
. Very low wage for Aspen, be ready to work 45+ hours a week (plus oncall) and spend more than half of your pay in housing. Do not complain or expose your issues as "you have the chance to live in the Aspen valley".
. The hospitality side of the job can be nice as you meet and work with some good people.
. Outdoor IT projects
. Face guest issues
Free lunch, Ski pass, nice colleagues
healthcare, low pay, no enterprise cohesion, no IT mentality