Aspire Lifestyles Employee Reviews

2.7
Overall rating
Based on 69 reviews
Ratings breakdown
56
414
317
216
116
Sort by: Helpfulness | Rating | Date
Found 40 reviews matching the search See all 69 reviews
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Depressing
Concierge (Former Employee) –  Chelmsford, MAJuly 24, 2018
This PLACE IS UNHINGED !! You will get your bonus taken away due to policies you can't control. No career advancement. They will constantly call and hound you if you are finishing work in ACW. VERY HIGH TURN OVER. You will hate it here even if you work from home.
Pros
Steady Paycheck
Cons
Management, Bonus, Negative Place To Work
Was this review helpful?Yes 6NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work with room for growth
N/A (Current Employee) –  Phoenix, AZJuly 8, 2018
Overall, the best part about Aspire is it's opportunity for advancement. If you are professional, work hard and strive to succeed you will be recognized quickly.
Pros
Opportunity for advancement
Cons
Business Model
Was this review helpful?YesNo 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work if you like call centers.
Concierge (Former Employee) –  Chelmsford, MAJuly 3, 2018
The people there are really nice and the training is very good but it is stressful. Sitting in a chair on the computer wasn't my type to job either but otherwise I would say it was a good experience.
Was this review helpful?YesNo 3Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Place To Work If You Don't Have A Life
Customer Coordinator (Former Employee) –  Chelmsford, MAJune 29, 2018
Aspire can be a good place to work if you get along with the managers. If a manager has it out for you, you will never survive. They make it nearly impossible to take any paid time off. If you are late more than 3 times in a 6 month period whether it was just a minute you will have a written warning. Next tardy will cause you to get fired so be careful. If you get along with your leaders those can be swept under the table for a long time. If you would like to change positions within the company it takes a lot of hard work and even when you switch there is no guarantee you will be keeping your position if they need you elsewhere. It can be a fun place to work with free food and office parties. If you need to switch a shift make friends with leaders and coworkers who will make it easy for you. The best team to work in the company is the research team. The easiest team is the concierge.
Was this review helpful?Yes 3No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A Place where your soul is sucked out of you
Workflow Coordinator (Former Employee) –  Chelmsford, MAMay 4, 2018
If you like thankless management, hovering supervisors, and feeling dead inside after a day of work this place is for you. First off the interview they are very vague because they work for a client which already should raise a red flag. Pretty much if you walk in you get hired as people are always leaving

You spend 8 weeks in training where the classroom portion is okay, however once training on the floor starts they are uncaring. People usually will quit when they get to the on the floor training

My job was to assign work to the representatives, I would place work on peoples plates as much as I think they could handle (usually 12 items to be done for the day) Management would call and say to keep adding more where some people would have more than double and usually couldn't finish having them explain to management why they couldn't complete the items and usually would need to stay later.
Pros
leaving
Cons
everything
Was this review helpful?Yes 16NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
So much potential to be an amazing company to work for
Customer Service Representative (Current Employee) –  Chelmsford, MAMarch 20, 2018
The job that is done at Aspire is fun and interesting. You get to talk to New people all the time and help them plan their important life events. There is so much potential for a very satisfying work experience.
However, you are blamed for the poor work of others when you have no control over their piece of the work. There is no real "rule book" when it comes to performing your job and when you ask 5 different people the same question you will typically get 4 or 5 different answers.
Pros
Great benefits. At least once a month there is lunch provided. Fun, interesting content.
Cons
Upper Management, Low pay for the work that is done, Inability to really control your own bonus, Negative atmosphere.
Was this review helpful?Yes 30No 3Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful
Inbound Call Center Personal Assistant (Former Employee) –  Chelmsford, MAMarch 5, 2018
Aspire Lifestyles was a stressful work environment and all merit increases/bonuses were based mostly on customer surveys that weren't vetted to ensure they were about the representative who spoke with the customer.
Was this review helpful?Yes 35NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast Paced
Concierge International Specialist (Current Employee) –  Parsippany, NJFebruary 19, 2018
A typical day at aspire brought different challenges and experiences everyday. A collaborative environment was not encouraged but also enhanced by the tools provided by Aspire.
Was this review helpful?Yes 6No 12Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
One of the leading companies in travel services
Lifestyles Concierge (Former Employee) –  MoscowJanuary 29, 2018
I was a part of Moscow-based team. Typically on a daily basis, I would assist affluent customers with travel and lifestyles services. The most challenging project was to organize a trip around the world while delivering exceptional service on every level of customer's trip
Was this review helpful?Yes 11No 11Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worst work Environment
LCSW (Former Employee) –  Work from homeJanuary 8, 2018
The guy below said it if you enjoy being belittled talked down to, unappreciated this is the place for you. Management is horrible. They don't pay you enough for the Amount of work you do. More like a corporate sweatshop. Working people hard and no appreciation for the work you do. No work life balance I wish I read some of these reviews before working for this company.. STAY AWAY RUN!!!!!!!!!!!!! Not worth putting yourself through unnecessary/unhealthy stress.
Pros
None
Cons
Horrible management
Was this review helpful?Yes 24No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
stress to move call to call/ no service time
Aspire Lifestyles..virtual concierge (Former Employee) –  Brookings ORDecember 19, 2017
I understand the necessity of response time but feel we short the customer when we aren't paid for the search time required to secure the venues. Training is provided but inadequate in scope and equipment failure is common.
Cons
stress
Was this review helpful?Yes 30No 1Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
miserable work environment
CUSTOMER CARE SPECIALIST (Former Employee) –  Chelmsford, MADecember 5, 2017
high turn over of employees and management
low wages
lousy bonus structure (you could lose your entire bonus through no fault of your own)
stressful environment
LOW WAGES
Pros
learned more about international travel/life style
Cons
low wages, poor bonus structure, management, Hr
Was this review helpful?Yes 24No 5Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A company that does not deliver on what it promises
Quality Assurance Specialist / Trainer (Former Employee) –  Jersey City, NJNovember 14, 2017
Aspire hired me under the impression that this wa sa white glove concierge service and that the employees take pride in their work and give 110 % effort to satisfying their customers. I found this approach to be anything but true. There is no regulated dress code. Management is a joke. The only benefit to this company was bagel Fridays and being located across the street from the PATH station for commuting purposes. Also, 1st top from Hoboken train station at Newport PATH.
Pros
Bagel Friday, Pizza on occasion
Cons
Lack of caring from employees, unprofessional environment
Was this review helpful?Yes 18No 2Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Absolutely horrible
Conceirge (Current Employee) –  Phoenix, AZAugust 21, 2017
PLEASE DO NOT APPLY FOR THIS COMPANY!!!! If you are used to working for a call center that knows their skills please do not apply here. They do not know how to run a call center and the management sucks with the exception of 2 managers. There is absolutely no vacation time allowed and they do not care about your personal life or your work needs. You can never get a straight answer and the client's are RUDE! I would not suggest this company to anyone.
Was this review helpful?Yes 37No 5Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Was left hanging
Work from Home Customer Service Representative (Former Employee) –  upstate, nyJuly 16, 2017
Was ready and willing to work. Scheduled two phone interviews blocked out time and sat by phone and was never called. Was very disappointed. Still hoping they will reschedule.
Was this review helpful?Yes 100No 6Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible
Customer Service Representative (Current Employee) –  Chelmsford, MAJuly 13, 2017
Do not work at Aspire. If you enjoy only being talked to by your management when you're doing something wrong, then this is the place for you.
Work is constantly stressful. Management only cares about themselves.
Was this review helpful?Yes 86No 2Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace
LIFESTYLE CONSULTANT (Former Employee) –  Chelmsford, MAJune 15, 2017
Overall, I loved my job. It was fun and forced you learn about things from all over the world. My 2 years there were not bad. The attendance policy is very strict and it's something that you should prepare yourself for. MOST of the management is very willing to help you when it comes to needing days off or helping raise your numbers. If you make a mistake more than once or twice, then they do advance on you-as it should be in a mature environment. Once you learn the job and get into the groove of it, it's not bad at all. It can get very stressful on busy days. Not everyone agrees, but I've always thought that the company treated us very well. Free lunch almost every month, incented OT, a lot of OT available, raffles for cool things, and they even gave hundreds of dollars in gift cards one month to all employees based on a point system they had going. Sometimes management is a pain but I think they at least try to make up for it in other areas. Great pay and benefits compared to other companies around. Good luck!
Was this review helpful?Yes 18No 10Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
No Life
Customer Care Professional (Former Employee) –  Chelmsford, MAJune 7, 2017
Working at Aspire was okay. You go through 10 weeks of training, and then you hit the ground running. I literally had no life working there because there's absolutely no work/life balance. HOWEVER they do pay you very well for any overtime. They always incented the OT which was plus so ultimately you were making like $60 an hour.
Pros
Great overtime incentives, shift differential, very casual dress code
Cons
No work/life balance
Was this review helpful?Yes 34No 2Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
No organization
Dedicated Concierge (Current Employee) –  Phoenix, AZApril 27, 2017
Everyone that gets trained is suppose to know and you never get a QA training of what is expected of you until you get the monthly QA and then fail..............

Have a manager and 3 assistant manager
Pros
decent pay
Cons
everything else
Was this review helpful?Yes 24No 4Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great work from home opportunity
Bluefly Brand Ambassador/Customer Service (Former Employee) –  RemoteApril 12, 2017
Great work from home opportunity with available hours. Compensation is very low and not competitive. I learned a lot about customer service due to their strong team leaders.
Was this review helpful?Yes 10No 9Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Aspire Lifestyles. Our community is ready to answer.

Ask a Question

Ratings from women

1.5InHerSight Score

1.1Personal Development

2.6Career Opportunities

1.1Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight