I work at the center, therefore, I cannot speak on behalf of the branches. This is a great place for your first job to get experience, however, you will be over worked and underpaid (depending on department). You have a good amount of freedom with this job, but leadership will stress you out. Leadership likes to give you more and more busy work and expect you to come up with great ideas to improve. There are no down time, so you don't really have time to think about ways to improve when you are trying to meet SLA with tickets. Overall, I love the company, I just dislike the leadership/management. I believe, management is the #1 reason why the center have such a high turn over rate.
lunch breaks whenever, experience
management, high volume of work