Field Staff Adjuster (Current Employee) – Houston, TX – December 11, 2018
The company is on a downward financial spiral; their lender-placed business is dwindling and they need to find a new market niche. They recently laid off many adjusters and re-organized some management.
Customer Care Specialist (Former Employee) – Springfield, OH – December 10, 2018
While the work itself was sometimes stressful and overwhelming, the workplace offers a relaxing oasis for breaks. Additionally you're given plenty of discounts to local donut shops and resturaunts. The managers are friendly and willing to work with you to build your skills.
Employed at Assurant for 10+ years, but the last couple years have turned into a nightmare. Don't get me wrong, the pay and benefits are great for the type of job and this area and I've worked with some great people, but job security has taken a nosedive. Too much work, too little staff, and too high of a quota for everything they're asking associates to do.
Management is very dismissive of concerns, and would rather fire numerous associates than fix issues. I don't know of anyone who can keep a positive attitude and good productivity when the entire department is sent multiple E-mails every week that includes the phrase 'up to and including termination' while watching a constant stream of co-workers fired every few weeks.
Don't bother trying to talk to HR about concerns- they don't even have an HR representative at the Ohio office, and any messages that are sent to HR normally receive a reply that doesn't actually address the concern.
Could be better if Reps were treated like persons not robots.
Bilingual Customer Service Rep (Former Employee) – Albany, OR – December 5, 2018
I would have learned more to be better at handling angry customers if continuous training was provided, instead we got a weekly one on one meeting with the supervisor to discuss and listen to all the bad handled calls we got. EX: you sounded too cold, you didn't acknowledge the dog barking, you didn't sound empathetic...etc. Who likes to listen to his/her own voice? this continuous criticism wears you out by the end of the month. There is no fresh air everyone breathes the same germs and no one cares. And my favorite line by my supervisor "well then this may not be the right place for you" Yes I quit.
Early in early out schedule
Supervision not being acknowledged for being bilingual.
CSR1, CSR2, Work Force Analyst; Front-line rep (Former Employee) – Albany, OR 97322 – December 3, 2018
High stress indicators and for the workforce anaylsts don’t get paid near as much as they deserve for the work they do. Employees are close to each other and they are supportive of people I recovery for addiction
Benefits and alot of opportunities for advancement
Status Processor (Former Employee) – Tampa, FL – November 29, 2018
Excellent service to the mortgage, banking industry. Employment culture not suitable to older adults, mostly juvenile environment. Cliquish environment, needs change. Unclear why growth, by magnitudes, did not occur.
Excellent environment for learning about mortgages, appraisals
Quality Assurance Coordinator (Former Employee) – Duluth, GA – November 24, 2018
With the right manager there is endless guidance and opportunity. With the wrong manager life is h e double hockey sticks. The harassment is unending. It's like having a gun to your head daily. Quality and production standards have reached highs that can not be maintained on a continual basis and the crabs in the barrel mentality that have taken over the organization has resulted in the loss of many great people including my mentor. What was once a great career opportunity is now a high turnover stepping stone.
Material Processor (Former Employee) – York, PA – November 23, 2018
I really love the work environment and developed a great love for the company as well as my supervisors and meet alot of coworkers who were team players and willing to help when we needed assistance in our work duties and projects
A good (although no longer available) place to work
Business Analyst (Former Employee) – Milwaukee, WI – November 19, 2018
Assurant Health is no longer an operating business entity, but while it was, it was a pleasure to work there for the years I had. It was a very large organization, and required collaboration with many different departments, at least for my role. People were largely friendly and always professional. As a workplace, I felt as though my peers and I always had each others' backs, building trust and making me feel part of a cohesive team. There was not a tremendous amount of room for advancement, unfortunately, as the department was full of people settled into their roles, and of course, the company was unable to last as a result of the Affordable Care Act, but management was always fair, and open to suggestions from employees, as well as eager to reward hard work. If it were still in operation, I would recommend it as a place to make a lasting career, as so many workers there before me had.
Good management and culture, pay, flexibility, friendly employees
Fast-paced and sometimes uncertain environment due to the ACA
It was a terrible place to work! Wouldn't want anyone to be subjected to this place!!
Entry level (Former Employee) – York, Pa – November 18, 2018
Very poor management!! Management is very distanced from employees!! Favoritism!! Cliques Nasty hateful people!! Too much drama!! Cut throat people!! Sitting 10 hours a day No room for advancement No windows Poor equipment that rarely works with an even worse IT team!! HR is a joke! Going through security that is also a joke Condescending behavior towards temporary and permanent employees!! Not allowed to stand up for yourself Expect you to hit high numbers with equipment that never works and they rarely can fix properly!!!! My dog gets treated better than most of the employees, unless you brown nose!! Good riddance!!
Facilities technician I (Former Employee) – York, PA – November 17, 2018
If all you want to do is show up, on time, when scheduled, so be it. You will never get fired. If you actually put some effort into your position with the expectation of learning, you will grow with the company. The sky is the limit if you try.
Job security for those that show up and do the task assignments.
Some people just want to get paid, have a poor work ethic and give off bad vibes.
Analyst (Former Employee) – Springfield, OH – November 8, 2018
This company has routinely been at odds with regulators, and profits on foreclosure surges. Came under intense scrutiny in last market crash. I left after I was promised a promotion, told I was getting it, then three months later they took it back right before year end bonuses were due.
It's not a terrible place to work if you're desperate, but I recommend you land elsewhere if at all possible.
I hated working at Assurant. When it came down to it, they didn't care about your life outside of Assurant. As long as you were making them money that's all that seemed to matter. I had a three month old child in the hospital with Pneumonia and they basically told me if I called in to be with my child I was fired.
I had a paycheck coming in
Awful work environment, sometimes too much overtime, wasn't willing to compromise if you had children