Asurion
Happiness rating is 51 out of 100
3.3 out of 5 stars.
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Work at Asurion: Jobs and Careers

Work happiness

Scores based on about 1,836 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Tony Detter
    67%
    approve of Tony Detter's performance
  • Founded
    1994
  • Company size
    more than 10,000
  • Revenue
    $5B to $10B (USD)
  • Industry
    Telecommunications
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Jobs near you

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Software Development

19 jobs

Salaries

Salary estimated from 15.5K employees, users, and past and present job advertisements on Indeed.

Benefits

Employees at Asurion have reported receiving these benefits. They will vary by role and location.

Health insurance
Vision insurance
Dental insurance
Retirement plan
Paid time off
Tuition reimbursement
Mileage reimbursement
Signing bonus
Professional development assistance
401k matching
Food provided
Flexible schedule
Employee discount

Rating overview

Rating is calculated based on 3.5K reviews and is evolving.

3.6120173.5420183.3520192.7120202.632021

Reviews

Software Engineer II (Front end developer) in Sterling, VA
on June 14, 2021
Asurion was a fun place to work at. Lots of great benefits especially healthcare and cool company perks. Worked with some of the best people in the industry.
Customer Service Representative in Houston, TX
on December 1, 2021
Too many favoritism in management not a professional environment. Toxic environment. Unexpected changes always putting people anywhere they want without notice
Customer Service Representative in Remote
on December 1, 2021
I love working here. There is schedule flexibility, good benefits, great work environment, opportunities for growth. Love that I’m able to work for such a great company and be able to do so from home.
Lead Technician in Missouri
on November 30, 2021
I joined a uBreakiFix local to me when it was still owned by a franchise rather than Asurion. I was a repair technician. Fixing phones is fun to me, I'm a very technical person and love working on things and fixing them. And while I'm not a people person, working with customers by itself was not a dealbreaker and usually not an issue.The pay a bit improved a bit when Asurion took over our franchise, though it's still not excellent pay. And with the takeover, the stance that the store took and what our goals were did too. More specifically, Asurion's primary objective is, especially now and going forward, sales. Not sales of repairs, mind you, but rather sales of their new-ish subscription program(s). Every meeting, every one on one with supervisors, every email we get and everything that the higher ups talk about is about Asurion Home+. That's literally all that matters to them.Many people in my group of stores quit shortly after Asurion took over because of the subscription sales being pushed down our throats. And honestly, I would have, if it weren't for the fact that I have bills to pay. Most people, including myself, joined UBIF to fix phones and other devices, not to be a salesman. And now with Asurion owning our stores, it's all about those sales now. And I'm not really a fan. I understand that sales is fun for some people, and if that's the case and you're enthusiastic about sales and customer interaction you'd probably like it working at uBreakiFix with Asurion. There are really big bonus incentives for selling the subscriptions (at least as of writing this), so if you're good at it you'll make bank. But me personally, I liked it better when my primary objective was to fix stuff.This part probably varies depending on where you are actually working and what district (e.g. who you work under) but one thing I'm really not liking is how much things change week to week. My district manager I swear they change something about meeting times, requirements for this and that, every other week and often more for seemingly no reason. It really bothers me because it changes how my mornings work, what I need to do day to day week to week etc. I don't like it, I'm a fan of consistency and I don't like when things change, especially when there's no legitimate reason for them to change.The worst part for me currently is how understaffed every store in my area is. Your supervisor(s) will say they're trying to hire people on and deal with the issue, but it's been the case since literally the day Asurion took over our district and nothing has changed. I know for a fact there are plenty of interviews going on, and usually when that's the case it's because the potential employee finds out the pay rate and bails....
Premier Tech Support in Orlando, FL
on November 30, 2021
Asurion is a great company. The pay is well, the atmosphere is great, and the management will work with you. The only problem is they have turned from being a Tech support company into a sales company. They are forcing these sales quotas on the employees and causing employees to not meet their targets and get fired, or they just flat out quit.

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Questions and answers

People have asked 273 questions about working at Asurion. See the answers, explore popular topics and discover unique insights from Asurion employees.

See questions about:

  • Hiring Process
  • Interviews
  • Drug Test
  • Work from Home
  • Salaries
  • Training
  • Working Hours
  • Benefits
  • Background Check
  • Shifts
  • Part Time Jobs
  • Working Environment
  • Dress Code
  • Office Locations
  • Job Opportunities

Interview insights

Insights from 728 Indeed users who have interviewed with Asurion within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

I got asked only a few questions. It started off by being asked to talk about myself and who I was. Then I had some basic interview questions such as, "what are some of my strengths, weaknesses, and times I've had to adapt how I've needed to help someone and get them to bad able to understand what was going on. Other than those questions, I was given the chance to ask any questions I may have had about the position or even the company.

Shared on July 10, 2019

Customer service related questions

Shared on July 18, 2018

I cant recall, but i believe they were all along the linr of how to handle certain types of people and situations.

Shared on January 2, 2018

Asurion locations

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