Asurion
Happiness rating is 50 out of 100
3.3 out of 5 stars.
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Asurion Employee Reviews

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Location
United States3,775 reviews

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3.2Work-Life Balance

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Nice place to work

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The most useful review selected by Indeed
Asurion was a fun place to work at. Lots of great benefits especially healthcare and cool company perks. Worked with some of the best people in the industry.

Pros

Wlb

Cons

Paid less than average
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Doesn't care about you and is happy to tell you that you can be replaced

Was with the company from day one of a new position being opened up. Job was billed as a customer service job that was there to help customers with their insurance claims and to make them happy. Job quickly devolved into, push out extra insurance programs onto the customers, and if you can't, you're out. Job sites were usually understaffed and they were happy to tell you how replaceable you were, even though they couldn't keep a fully staffed location.Workload was stupid if you were a Full time worker, and even became disgusting to part timers. Get told you have 120 mile range to drive, and that it might occasionally have you make jobs that far, when in actuality it's possible to do almost nothing but jobs at the max range and nothing remotely local. Mileage is cut off when working far jobs, and is unpaid on returning back from you last job basically despite how far it may be. Jobs are routed by some computer program that can't do basic math. If a job is almost 2 hours away, it will schedule you for it, and then another job and claim that you can make them in your allotted time windows, even when it's laughably false. Days off denied, because another worker said they might need the time off before you do, whether they use it or not. Management is just another version of you, with a pay bump. They are told nothing and can do nothing to help you when things go wrong or you have a question. You'll be told to call a hotline number for help, which is also understaffed, and despite you being made to work until up to 10 pm, the call line doesn't pick up past 8. If you raise even - 

Pros

pay was decent, but lacking in compensation

Cons

workload, lack of supervisor assistance, constantly complicated workflow
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Asurion insights

Based on 2,919 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Overall satisfaction

Retail

The company culture is great, unfortunately there is not to much growth at my department. Also, the beginning of the job was focusing on technical issues after 1 year the focus was only on sales.
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Terrible Company

Terrible company to work for. Only reviews sales calls, only care about sales portion. You could steer the customer completely wrong as long as you get the sale they are happy.
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Ok place to work

Overall it was an ok place to work. First hired as an on-site member but then started Work from home. At the time no reimbursement for Internet or phone that was needed however there was a bump in pay after 5 PM and on weekends. They have a great bonus structure, and it’s very easy to achieve the goals. If you have a great manager you will go far! Only thing I dislike was how we changed managers and how that affected calls you got and ranking as some managers care more than others.
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Call center

Hostile call center, constantly taking calls and long stressful hours. They force you to be on a ppx pay scale when you originally signed on to be hourly. The company is unprofessional and selfish.
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Moderate

This nothing but a sales job. This is not customer services nor tech support. They only focus on sales. You do not make $28 an hour, you only make $20 a hourly. Management has a problem if you only make $20.00 Because they want you to sales. And management is horrible, they micro management everyone and everything.
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Emphasis is all on sales

Good benefits, good hourly pay. Jobs for many different clients, some of whom have better tools and more freedom to actually help customers. No longer just focused on tech support. Success totally based on sales.
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Pros & cons

Pros:- great pay-friendly environment/coworkers- management is very helpful -great benefits Cons:- rigid schedule - too much focus on numbers vs quality of customer service (stats/scores etc.)- call center tech support/ customer service role is DRAINING over time

Pros

Bonuses, free lunch sometimes, employees are so kind and helpful to each other

Cons

Short breaks, difficulty getting new schedule, unless you have proof of a medical need, and even so there is a good chance the request will be denied
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Diverse company

The company itself is a great place, the leadership plays nothing but favoritism and they don’t treat everyone equally with all quality standards. If you at the coaches. “Favorite” then you can move up without that favorite part you likely aren’t moving.
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Horrible Company

This nothing but a sales job. This is not customer services nor tech support. They only focus on sales. You do not make $28 an hour, you only make $20 a hourly. Management has a problem if you only make $20.00 Because they want you to sales. And management is horrible, they micro management everyone and everything.
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No communication

By far the worst company management I’ve ever seen. They will claim they’ve contacted you or tried, and they never actually talk to you in anyway even if you contact them first. They do not listen or care about about employees.
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Unreliable

Where do I begin. Gas prices are too high for the amount of mileage, they have recruiters who are quite unprofessional, mileage isn't compensated enough
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Call Center

It was a very goofy place go work. It’s call center culture so you can already know what to expected. It paid the bills I can’t complain I guess. It didn’t work out of me, though.
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Good place to work

Been with Asurion for 6years and wouldn’t change that. Great pay and flexibility. Great culture, room to grow, and fast fun environment. We do sales also that compensate you.
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Easy logistics and great pay!

The company treats us employees extremely well. The pay is competitive and the work load is reasonable. The management is very flexible and always willing to help.
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Good pay, horrible management

Great company but losing the customer focus an forcing people to buy electronic home insurance an being threatened of being fired if you don’t offer or meet goal.
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What I really love to worked at Asurion is diversity and equality

What I really love to worked at Asurion is diversity and equality. Asurion has a lot of package to employee, in terms of benefits like health benefits, meal allowance, rice subsidy, transportation services, quarterly incentive bonus and merits increase. Asurion cares for every employee and also help the community
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Culture was good management was meh

It didn't really feel like my manager had a plan for me. The work was sparce and ussually pretty meaningless. There was also a fair bit of politics involved in department.
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Good job

Pretty good job. The pay is not alot but the job is pretty easy. All you really have to do is be kind and read a script. The training was a bit longer than I expected but maybe things are better now.
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Very flexible management

You’re given routes to repair phones and when you’re done. You head home. Not much stress in this role and your management is available remotely. It’s not a bad job.
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Overall rating

Based on 4,002 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Compensation/Benefits
3.0 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.2 out of 5 stars for Culture

Ratings from women

3.0
InHerSight Score
2.8Personal Development
3.4Career Opportunities
2.9Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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