Manager (Current Employee) – Sterling, VA – April 24, 2018
Asurion is a good place to work. Great people, good benefits, good pay. If you are looking to advance you will most likely need to move to Nashville to corporate headquarters but overall it's a good place to be.
Advancement can be difficult if your not located in Nashville.
Tech lead for on floor support (Former Employee) – Nashville, TN – May 24, 2018
Not much to write about Asurion, I came in clocked in, worked and clocked out. After a While it started being "You gotta try and push this product" when I was tech support. I felt like my title was "tech support/Sales". And If a Customer fat fingered a Survey it could cost you. If you were 2-3 minutes late from lunch due to line or even the bathroom. It could spell trouble. I am not sure about other locations within Asurion but it was for my side.
I met some great people and Loved many of the people I worked with.
Jewelry Claims Examiner II (Former Employee) – Sterling, VA – May 21, 2018
Excellent company to work for, geared towards the employee being in a relaxed atmosphere. A typical work day begins working at home as an claims examiner reviewing claims that have been submitted from our client data base insuring that the claims are within the contract warranty period while processing payments. I learned to to be mindful of my work place and the people that I work with on a regular basis as well as learning different programs. The management is outstanding as they are there to help you with all of your needs so that you will be successful in your position.
Premier Support Specialist (Former Employee) – Phoenix, AZ – May 17, 2018
Days at work depend on SLA's , new tech releases, many variables (example an ISP is down in an a particular region etc). Continuous training on all newly released wifi devices. Management for the most part pretty great. Workplace cultural is relaxed sometimes to an excess. 30 seconds before next call auto's you in (if in queue) The people are fun.
Lots of free food, give aways, promote from within
Stressful when calls are back to back or there is a resolution that requires a lengthy fix.
Thanks for reaching out. We are driven by divine discontent and are innovating rapidly and solving big problems for our customers. We're sorry to hear about your experience and have alerted our leadership to your feedback.
Area Sales Manager/Regional Sales Trainer (Remote) (Former Employee) – Illinois, Michigan and Indiana – May 14, 2018
Asurion was a Remote position, and offered a reasonable Work-Life Balance. It was an opportunity that challenged you to think outside the box. An average day was to train associates and C-Level Managers three times per day, and ensure the Territory Managers were properly merchandising. We traveled from store to store to train. We also have office days submitting reports, expenses, conducting webinars and conference calls. The workplace culture was well balanced and while we built our legacy on team work, we had to know how to work independently. The hardest part was probably often living out of a suitcase for extended period of times, but it was also fun, because it allowed you to meet people from all walk of life.
Asurion Help Desk Support MPP & MDPP (Current Employee) – Las Vegas, NV – May 13, 2018
good place to work pay is great for what you do coaches are helpful there are cooperate events you can take part in basically you get paid to deal to mainly frustrated people who have issues with there devices have a lot of patience.
Premier Support Specialist - smart phone support (Former Employee) – Phoenix, AZ – May 11, 2018
When you're let go because you spend to much time with your customer ( that is resolving thier issue and empowing them with knowledge ) and are #1 on the team, twenty overall for the provider lends to how this company does not follow thier own mantra Wich is to provide white glove service to the customer. The management is robotic at best, like a broken record with no real support system.
Mngment, bonus structure, co-workers with poor knowledge of what they are supporting
CCR (Former Employee) – Little Rock, AR – May 7, 2018
This is a great job if you enjoy working from your own home rather than going to a brick and mortar location every day. This was not for me but there are advancement opportunities and good company incentives and bonuses.