Good working place No tollerance with being late or sick and making errors on emergency calls
Customer Service Representative (Current Employee) – Waco, TX – November 11, 2018
no tolerance of being late or sick. if you have the flu you better come in and spread it around otherwise, it will account against you. on the phone working with customer, for two hour take a 15 minute break back on the phones, for another 2 hours and lunch, after lunch back on the phone for two hours and break then back on the phone for 2 more hours. Somedays there is training, team meetings or meetings with out supervisor. No overtime unless it has been approved prior .The stress of this jobs comes in taking emergency orders, You can not make a mistake, there are so many ways to make an error handling emergency orders. Lots of people, that have been there a long time get walked out. I am talking 17 to 26 years, how scary. I was told, the people with this much experience can't make an error on an emergency. They are considered "Seasoned". The best part is the customers, Most are wonderful you get a few that have issues, but if you listen and try to help them most are thankful. Atmos Energy does allow ways to help those that can not pay their bills.
everyone is very nice to work with
very strick about emergency orders and sick days