Austin Energy Employee Reviews

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Productive and satisfying work place
Technical Writer (Former Employee) –  Austin, TXMarch 23, 2018
I worked in the technology department. The people there were intelligent, hard-working, and great to work with.

Overall, everyone seemed to like their work and liked working there.
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Excellent Management and employees
Administrative Specialist (Former Employee) –  721 Barton Springs Road, Austin, TxJanuary 23, 2018
I was the secretary for 4 supervisors and 1 Process Manager, also worked for 60 employees for payroll, timesheets, ordered supplies and typed and filed.
Pros
Wonderful benefits
Cons
None
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If you have another choice take it
Billing Clerk (Former Employee) –  Austin, TXDecember 28, 2017
Management was petty, and back stabbing. Unreasonable expectations of employees, and don't ever disagree with them. They played favorites. As long as you were anonymous then everything was fine, but if one person disliked you then no matter what you did it was a bad day at work.
Pros
paid weekly
Cons
long term employees weren't capable of getting fired.
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horrible
Quality Assurance Project (call center) (Current Employee) –  Austin, TXDecember 19, 2017
Horrible place to work I was there for 15 years, and for 15 years I saw the click of friends advance and those who weren't friends were in relationships with management to advance.
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Interesting place to work
Vehicle Scheduler (Current Employee) –  Austin, TXDecember 5, 2017
Great Company to work for... The work place is relaxed and everyone gets along with each other. Hours are great mostly Monday through Friday. Some weekends depending on the area you work in.
Pros
Hours are great
Cons
none
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Diverse Culture, management varies
Graphic Designer (Current Employee) –  Austin, TXNovember 8, 2017
Austin Energy is an energetic place to work and there are always new employees and projects. Departments within the City of Austin vary greatly. Some departments are much better managed than others.
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Very productive and great place to work.
Utility Process Consultant (Former Employee) –  Austin, TXOctober 19, 2017
Safety, operational excellence, and exceptional customer service always a priority at Austin Energy. Great management and employees. Great environmental stewards.
Pros
Employee welfare always a priority
Cons
none
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Great place to work
Network Engineer Senior (Former Employee) –  Austin, TXOctober 4, 2017
Provide NERC compliant LAN, WAN and security network support for the city of Austin electrical grid campus and wide area network comprising Cisco and Palo firewalls, routers and switches. Primary SCADA network resource. Heavy Cisco ASA and Palo Alto firewall experience
Pros
Schedule
Cons
Location
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City Temp
Temporary Client Relationship Analyst (Current Employee) –  Austin, TXSeptember 24, 2017
The city needs to reconsider the temp positions. You can work for years and end up without a job at anytime, There needs to be a path to becoming permanent after a period of time. You miss out on training that can help with professional development.
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Perks until you have medical issues
Meter Installer (Current Employee) –  Austin, TXAugust 14, 2017
They don't take good enough care of people who have medical issues, they try everything to hand them off to the next person in a long chain of people who are just paper pushers.
Pros
Good Benefits
Cons
Horrible people working there for to long.
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Beuracrautic complications but great work enviornment and inteligence
Conservation Program Associate (Former Employee) –  Austin, TXJuly 23, 2017
Politics makes getting things done a bit difficult. However, you'll be proud of your work. Everyone is helpful and smart and work life balance is strong.
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Great work place
Utility Process consultant (Current Employee) –  Austin, TXJuly 6, 2017
A first class company with good work environment and great retirement.
The benefits are average for a city job and the pay is less than private industry pays.
Pros
Retirement
Cons
Pay
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Sadly Incompetent
Writer/Tester (Former Employee) –  Austin, TXJune 20, 2017
Austin Energy has a lot to do. They are mandated by the public to manage the accounting and procurement of energy for the city of Austin.

Sadly, the management is corrupted beyond repair with politics and incompetence.

My boss, for instance, was a flagrant misogynist and openly refused to give a string of females in my position responsible work, while hiring contractors to do the same exact job at a cost to the citizens of Austin.

The poor decision-making and waste spread out across the entire organization and people of value left by the droves.

I wouldn't recommend working there unless you are desperate.
Pros
Close to coffee shops
Cons
Poor management from the top down - highly political and incompetent
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Laid back management
Graduate Engineer (Current Employee) –  Austin, TXMay 22, 2017
The management is very laid back, it is not very uptight. I would like the job a lot better if they allowed upward movement, it takes HR a long time to make anything happen.
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Streesful
Assist in explaining the billing (Former Employee) –  Austin, TXApril 13, 2017
Typical work day just answering phones from customers wanting to transfer services and or start new services. Learned on how the other side of billing works with Austin Energy. Management was okay could be better. Work culture was nice everyone treated everyone good. Hardest part of the job the drive from Georgetown to Downtown Austin. And working as a contractor then permanent position.
Pros
Great Company
Cons
Not professional enough internally
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Not recommended for innovative, focused and results oriented people
Customer Assistance Program Coordinator (Current Employee) –  Austin, TXApril 3, 2017
Top heavy and bureaucratic organization that is slow to make decisions and has sub-par benefits. Unorganized and antiquated-redundant processes. Nepotism and favoritism toward friends and family of middle managers.
Pros
Opportunity for unskilled and minorities in certain positions
Cons
Below average benefits and nepotism.
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No path to advancement
Customer Support Representative (Former Employee) –  Austin, TXNovember 30, 2016
I left after almost four year because I was still a contractor despite my performance. The conversion process is slow and unfair to more tenured employees.
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event staff
Customer Service Rep (Former Employee) –  Austin, TXNovember 10, 2016
a typical day at work for an city of Austin employee is very hectic. work orders come by the load, and its always something that needs to be done
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Productive and good learning environment with friendly staff
IT Support Analyst (Current Employee) –  Austin, TXOctober 21, 2016
AE is a great company to work for, great benefits and great people. great learning opportunities as long as you acquaint yourself with the right partners.
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Work Place
Administrative Specialist (Current Employee) –  Austin, TXSeptember 27, 2016
Great place to work good benefits. I have work there for 9 years and really enjoyed it. I would recommend working for the city of austin.
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Overall rating

3.7
Based on 43 reviews
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3.9Work/Life Balance
3.7Compensation/Benefits
3.3Job Security/Advancement
3.3Management
3.4Culture

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