Start with retrieving messages, taking calls through out the day. Schedule appointments with families. Make calls to therapist to confirm locations, time of arrivals. Trouble shoot any cancellations that require mandatory coverage. The schedulers did work together and lend support during crisis situations. Hardest part, short staffed and trying to complete our work in a timely manner, within our 8 hr day. Schedulers were a great group of people to work with. The heart of the office and company.
made great friends, co workers were supportive
change of supervisors, management too often.