Auto-Owners Insurance Employee Reviews

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Low pay and very stressful.
Commercial Lines Underwriter (Current Employee) –  Appleton, WIMay 14, 2018
There is little to no support from management in the Appleton branch. Most difficult decisions that I have had to make were overridden by management to the benefit of the agency.
Pros
Good work/life balance
Cons
Low pay, high stress
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Auto-Owners
Business Analyst (Current Employee) –  Lansing, MIMay 9, 2018
Auto-Owners Insurance Company is a great place to work. Auto-Owners Insurance Company provides very good opportunities for employees within the company and people looking to join the company.
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Interesting corporate culture
Underwriter (Former Employee) –  Appleton, WIMay 8, 2018
A solid company, writes business in lot of states, so being transferred is almost a given. There's a lot of training, but not much room for advancement. Strict chain of command and procedures.
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Great family company
Training Coordinator (Current Employee) –  Lansing, MIMarch 18, 2018
This is a great company to work for if you have a family. Stable employment, decent salary, excellent benefits. If looking for stable employment, I highly recommend Auto-Owners Insurance.
Pros
Benefits, profit sharing, stable employment
Cons
Insurance industry, limited advancement in certain departments
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Secure company
Underwriter (Current Employee) –  Lansing, MIFebruary 11, 2018
Very secure company to work for. Benefits include 401k, health care, dental and vision. You are given tasks to work on most days either through email or being asked.
Pros
Work 37.5 hrs per week
Cons
Parking lot is filling up
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Challenging daily
Representative (Current Employee) –  Florence, SCFebruary 5, 2018
Auto-Owners and the claims industry is very challenging, both personally and professionally. Typical workday includes answer phone calls, returning messaging, investigating claims, and basically dealing with problems. Almost every single point-of-contact made as problem or issue they are looking to you to resolve. The most enjoyable part of the job is knowing you have helped somebody in need!
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Workers' Compensation Claim Representative
Branch Claim Representative/Workers Compensation (Former Employee) –  Lansing, MIJanuary 30, 2018
Investigation and processing of work injury claims. Answering phone and making contact with the insured and worker that same day. Fast paced and constant changes of expectations from the workers.
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Don't Work Here
Guidewire Configuration Contractor (Former Employee) –  Lansing, MIJanuary 29, 2018
The company is to conservative!! They are not willing to work with you at all and you better be on time everyday rain, snow or shine. I highly recommend that you do not work here.
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Culture is pretty baby boomer generation like. Very traditional and old-fashioned corporatized company
CLAIMS ADJUSTER (Former Employee) –  ILJanuary 27, 2018
Pay could be higher. Industry is about 10 to 15 percent higher. Lots of stability and knowledgeable coworkers. Prepare to acquire a tremendous amount of work with the expectation of completing all of it while answering 45 phone calls a day.
Pros
1 hour lunch that isn't watched or clocked, Independent and flexibility to break at your desk whenever you want.
Cons
Pay isn't high. Company is too old fashioned and culture lacks diversity as far as minorities
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administrative assistant
Administrative Assistant (Former Employee) –  Lansing, MIJanuary 23, 2018
I worked in processing doing data entry for auto insurance changes
I worked in the audit dept, i kept records for 7 different states.
I learned how the use the computer systems that helped make to job go alot faster
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Good place if you have a degree
Branch Clerk/Support (Current Employee) –  Broomfield, COJanuary 17, 2018
It seems like a decent place to work if you have a degree. Those individuals are clearly valued and favored amongst the management. If you don't have a degree, good luck having a voice, a place and being treated as an equal. Also quite the boys club.
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High expectations for associates
Associate Software Developer (Former Employee) –  Lansing, MIJanuary 16, 2018
welcoming work environment...at first
new, comfortable work stations
beautiful cafeteria with good selection of foods
lack of training and mentoring new comers
Pros
comfortable work environment
Cons
I'd rather not say.
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Just Awful
Commercial File Examiner (Former Employee) –  Lansing, MIJanuary 8, 2018
I wasted two years of my life working for this company. If you are type B and like just showing up for a paycheck then this might be ta good fit. You have to wait 10 years for a promotion. Again type B. Thats where the problems really start is there are people in positions based on tenure and not talent. The office politics are awful and people are generally miserable unless in management. The company holds the pension plan high and offers a lower salary. They do have good benefits. That is great if you are using them, not so great if your not. Horrible culture for personal growth. The company does not invest in their employees. They constantly lose the good talent and everyone that stays is who you will be working with. The people that just settle.
Pros
Benefits
Cons
Low Salary and or opportunities
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Fast paced, high demands
Auto Claims Specialist (Former Employee) –  Marion, INDecember 28, 2017
Teamwork stressed, good management support. Working claims department was fast paced and stressful. Constant phone work trying to settle claims and working with upset people.
Pros
Strong, solid company with great benefits
Cons
keeping up with technical/computer work
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Traditional & Conservative
Underwriting Assistant (Former Employee) –  Duluth, GADecember 20, 2017
They utilize old systems and ways of thinking. The salary is terrible but the retirement benefits are good. That doesn't help much if you seeking better pay. No career advancement. The same people play musical chairs from managers to other roles. If you want any career growth you have to relocate to the main office in Michigan. The managers are promoted on tenure not experience, which means they end up micromanaging instead of developing employees. The culture is dry and stale. Either a good place to get your foot in the door for experience or a place to end your career.
Pros
Work hours
Cons
Management, lack of innovation, career development and salary
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Competitive salary and benefits
Field Claim Representative (Former Employee) –  Saint Joseph, MIDecember 7, 2017
Treated well financially. Company offers competitive salary, good benefits, 401k, pension, profit sharing and bonuses.
Environment can be a bit fast-paced and stressful.
Pros
salary and benefits
Cons
high work load
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Good Place to Work
Risk Management (Current Employee) –  Lansing, MINovember 15, 2017
Auto-Owners is a very good company that treats their employees with respect. I would recommend to anyone who is looking for a job in insurance with a regional property casualty insurance company to consider Auto-Owners as a top choice.
Pros
Bonus program that is very generous.
Cons
Medical benefits program could be better.
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customer service
Claims Representative (Former Employee) –  Portage, MINovember 14, 2017
Nice place to work with very enjoyable coworkers. Benefits and hours are well worth the job. Multi-tasking is a must. Many jobs compounded onto position.
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Auto Owners
Branch Claims Representative (Former Employee) –  Pensacola, FLNovember 14, 2017
very good company to work for heavy work load sometimes not manageable would recommend adding staff to better serve the customer. I felt the company has high integrity to deliver the best customer service
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Hard to move up
Underwriting Support Staff (Former Employee) –  Lansing, MI 48917November 13, 2017
this company micro-manages the work environment. They take things personally if you make a slight criticism; and focus and to much emphasize on the education material.
Pros
Good Benefits
Cons
Listen to your employees concerns.
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Overall rating

3.7
Based on 138 reviews
538
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Ratings by category

3.7Work/Life Balance
3.7Compensation/Benefits
3.6Job Security/Advancement
3.2Management
3.4Culture

Ratings from women

InHerSight Score
3.1

2.9Personal Development

3.4Career Opportunities

2.8Family Support

Women rate the female-friendliness of their workplaces on InHerSight