Very Poor upper Management
Insurance Customer Service Representative (Current Employee) – Tampa, FL – March 25, 2018
The ACG club is owned by AAA MI, the upper management is clueless on what the FL Ins Agency has to go through. They are constantly micro managing every thing you do. They nit pick every little thing you say or do. The QA team is the worst I have ever seen. They are constantly telling you that you can't say this & but you have to say that, their scripting is made up by idiots that are totally clueless. They expect you to make unrealistic goals, the turn over is pathetic, It's like a revolving door. The job is Very stress full, It used to be ok until AAA MI bought out ACG (Auto Club Group). The 401k they match 40% not good in my opinion. If you have a family good lucky with ther medical premiums. They don't care, you don't like it they can find someone else is the upper management mentality. You will be dealing with over 20 different Insurance companies, it will take over 1 yr just to get a little comfortable with your job knowledge. They also expect you to sell membership & push credit cards on to customer that are calling to get service on their insurance policies and they will threaten your job if you don't make goals by putting you on an Action Plan. Good Luck. The bright side, It's good for a pay check.
call constantly holding, poor service levels, irate customers, management is clueless