They will take your soul and your first-born if you let them
Customer Advocate II (Current Employee) – Grand Rapids, MI – September 28, 2018
Ridiculously high turnover. You're expected to be available for the next caller for your entire shift (minus your break and lunch, obviously). There's always tons of OT available and management will always try to guilt you to take it whenever/however they can. When you interview they tell you holidays are required, but because they're so cheap, 99.99999% of the time they'll MAKE you take the day off.
The job itself isn't too terrible, but it's mostly higher level management and the customers that make this place unbearable. The amount of money we're paid in no way, shape, nor form compensates the job at all. 90% of the days you're getting cussed out by angry customers for something you have no control over. Then on the backend, you have supervisors harassing you for OT, statistics, your Q12 scores (how the members grade your service), ect. Between all of that and AAA's backwards rules and policies that change 86 times a day, it makes it very hard for the call takers to even fake like we're knowledgeable at our job.
They'll feed you most of the time
Low wages, management plays favorites and expects you to always kiss the customers butt no matter what