They will take your soul and your first-born if you let them
Customer Advocate II (Current Employee) – Grand Rapids, MI – September 28, 2018
Ridiculously high turnover. You're expected to be available for the next caller for your entire shift (minus your break and lunch, obviously). There's always tons of OT available and management will always try to guilt you to take it whenever/however they can. When you interview they tell you holidays are required, but because they're so cheap, 99.99999% of the time they'll MAKE you take the day off.
The job itself isn't too terrible, but it's mostly higher level management and the customers that make this place unbearable. The amount of money we're paid in no way, shape, nor form compensates the job at all. 90% of the days you're getting cussed out by angry customers for something you have no control over. Then on the backend, you have supervisors harassing you for OT, statistics, your Q12 scores (how the members grade your service), ect. Between all of that and AAA's backwards rules and policies that change 86 times a day, it makes it very hard for the call takers to even fake like we're knowledgeable at our job.
They'll feed you most of the time
Low wages, management plays favorites and expects you to always kiss the customers butt no matter what
Customer Service Representative (Current Employee) – Orlando, FL – September 14, 2018
A great job if you are looking for a job you can grow, open 24 hours a day so you can find a schedule that fits your needs. Everyone starts at the same position everyone is familiar with any scenario your faced.
Customer Service Representative (Former Employee) – Madison, WI – September 6, 2018
I worked at the headquarters in Madison, WI. The head of my department working with independent agents was a woman who was truly an awful person and a worse manager, although I hear the company finally let her go! Poor management support and no real career progression, as the upper management prefers to hire friends from former companies rather than promote from within. Some employees are allowed to slack as long as they are friends with management, while other employees they know they can count on are driven like slaves with no appreciation.
Administrative Office, (Former Employee) – Costa Mesa, CA – August 21, 2018
I loved working with the members of AAA. i am a people person.
cross selling and trained. was a very wonderful place to work. Learning how to do DMV work was amazing. as well as being a domestic travel agent. Room to grow, and opportunites in other district offices. several different departments. fabulous place to work and have it be a career not just a job.
Costumer Service Associate (Current Employee) – Dearborn, MI – August 12, 2018
customers are allowed to be rude and lie and the job takes their side and make the advocate seem wrong when you are just following rules set by the company. Sitting at a desk for pretty much the whole shift is hard. supervisors are inconsistent, you get conflicting answers to the same question. I learned you are just a number easily replaced and not valued as a person...but as adults we have to work ....
free food on holidays and if they know it gonna be busy, games and contest sometimes to when company products or points
4 second pause btw calls, so if you just got cursed out take a half breath and keep ready for next one, set work days, not consistent with the rules, if upper management dont personally like you watch out, cafateria food is not good and cost too much
Auto Club Group management only cares about micro-managing staff, does not care about membership or contractor network. No opportunity for advancement. WHATEVER IS CHEAPEST matters at any cost. All AAA clubs are not the same, one may get great reviews and another may not. AAA is made up of many different clubs all run under different management leadership styles and values. AAA National is main umbrella which does not oversee consistent leadership across the country, just LOOSELY sets the guidelines. If you are ambitious or caring....this is not the place to work. Management only wants staff they can dominate and not question anything they tell you.
Dispatcher/Customer Service (Current Employee) – St. Louis, MO – July 5, 2018
The company is very inconsistent with policies. Each department has different rules and regulations according to whomever wants to create them. The attendance policies are the worst .NO personal days but sick days and if you use them they are counted as an incident .After so many incidents it leads to termination. So many employees have FMLA because of this and abuse it . Rarely can you go to one person and get an correct answer concerning policies or anything else.
They don't care about you or your family. I worked 50+ hours a week, gave my heart and sole to the company, only to be screwed over. After 7 years they released me with no warning, only to give my job to someone younger at$15000 a year less.
Claims Adjuster (Former Employee) – Southfield, MI – May 21, 2018
Management does not have your back. They will lie to your face. Managers tend to look for something wrong rather than trying to find the good in something you do. Upper management releases plans but then fails to tell all the departments involved what those plans are. Goals for individuals are so unattainable that a work plan is inevitable. The stress level is unbelievable. On the upside, benefits are good and the pay is solid if you are willing to give up your life in order to work to obtain the goals you are given.
Member Service Representative (Former Employee) – Heathrow, FL – May 17, 2018
At first when I started AAA it was great I decided to leave because there were too many things we had to offer on calls it was like we was forcing things on members even when they was only calling to ask a question which is ridiculous. Once they started promoting credit cards more we had to offer that on EVERY call no exceptions. They are really trying to turn their membership department into a sales dpt if I wanted to sell something daily on every call I would’ve applied for the sales department! Their communication is terrible when it comes to sending out members their bill statement there are no dates on the letters they send & no payment plan which hey never informed members about which we had to get yelled at for bc of their lack of communication.
Member Service Representative (Former Employee) – Dearborn, MI – May 5, 2018
When I started at AAA everyone would speak about how great the company was and the many advancement opportunities it offered. But over my short ten months there I learned that was all in the past and there was a new direction a new "Vision" in mind. What they are doing now is determining how much they can take from the employees while adding more work requirements/quotas before they quit. Pushing sales on the membership base through csr's while having reduced bonuses, commissions and benefits in the last two years. Over 60% of the employees in my department quit in the last two years which is why they are hiring right now. People are barely hanging on all the time and write-ups come like clockwork. I tried to make it to the "advancement" opportunities part of the job but... It wasn't meant to be sometimes its better to save your roots for better soil. I say choose wisely before you start investing your time..
no sundays, convertible desk which allow standing, pto
Micro management, poor commissions, outdated policies, little flexibilty