Claims Service Adjuster (Current Employee) – Costa Mesa, CA – April 30, 2018
Great productive environment filled with professionals that love what they do. They encourage growth from within. Management at least tries to work at at keeping things professional and non confrontational unlike most companies.
Very laid back. No Micromanagement
Its so big trying to plan your career path takes alot of networking.
Service Coordinator (Former Employee) – San Diego, CA – April 16, 2018
Good call center job and helps people. Coporate management may be fine, hoewever I was isolated in a department with unimagipnative managers who just did something just to change something with no thought of affects on clients or employees.
Customer Service Representative II (Former Employee) – Long Beach, CA – April 3, 2018
Working at the AAA was a very good experience learning patience. The calls never stop coming. Often the customers expect unrealistic assistance from us as operators. I enjoyed the people I worked with because they were going through the same stress as I was. If you don't have a high tolerance for assisting people in difficult situations this job would not be right for you.
Policy Support Specialist (Former Employee) – Costa Mesa, CA – March 21, 2018
The management team at the Automobile Club of Southern California was supportive and allowed for training to take pace for personal growth. The knowledge gained in working with customers and the information used for the job has assisted me today as an insurance customer. I was pleased and proud to insure my car and my home with this reputable company.
Customer Service Representative II (Former Employee) – Orange County, CA – March 18, 2018
There is no urgency from upper management to get the quarterly goals out to team members in a reasonable timeframe. There is no urgency to update progress in a reasonable time to ensure that team members reach said quarterly goals.
Sales Agent (Current Employee) – Los Alamitos, CA – March 13, 2018
I was with AAA as a sales agent for 11 years and the management, compensation, room for advancement and work/life balance has gotten worse and worse over the years to the point where it was seriously affecting my personal life and happiness
Compensation, sales summits
long hours, no life/work balance, management disconnect, unrealistic goals, threatening atmosphere
Road-Side Assistance Operator (Former Employee) – Burbank, CA – March 10, 2018
This was the best place I have ever worked. I had a great experience from training all the way through to my last day. There was always something new to learn, and I enjoyed making a difference in the city.
Policy Specialist (Former Employee) – Costa Mesa, CA – February 19, 2018
Had to meet monthly goals. Management was not on top of training. Training period was too short felt I didn't know enough to do my job properly. Terminated with a dumb reason not up to club standards. Pushed referrals
benefits, nice coworkers
micro managed, training, long periods of time on phones