Working at Avelo Airlines: 24 Reviews

I definitely came into this position, expecting what they promote, which is “one crew”. That is absolutely not true. My manager walks past me and doesn’t even speak. Very unprofessional, terrible with communication. Lacks managerial skills which trickles down to the staff. Definitely seems like a job where “friends and family” have only been promoted. How are use my time and skills here wisely to move on to a more professional airline.

Cons

Part time- no heathcare benefits, no paid holidays

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low pay and long hours

Employee (Current Employee) - Houston, TX - September 10, 2023

long hours and low pay, do not recommend Avelo unless you are just starting out and want to get into airline industry. better opportunities elsewhere

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Avelo Airlines insights

Based on 32 survey responses

What people like

Clear sense of purpose

Areas for improvement

Trust in colleagues
Inclusive work environment
Sense of belonging

Fun place

Flight Attendant (Former Employee) - Las Vegas, NV - July 15, 2023

Fun place to work and super nice people. I’m super excited to join the team when that time comes!!! I’ve heard so many good things about this airline!!

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Love avelo

Flight Attendant (Current Employee) - Wilmington, DE - July 7, 2023

It’s a great place to start when you have no experience in being a flight attendant or work in aviation! I’m not going to say it’s perfect has there our growing pains in the company but I don’t regret working here and easily see myself here for years

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Friendly Base, but okay company

Flight Attendant (Current Employee) - Raleigh, NC - July 1, 2023

Love the people I work with, company is young so not as many resources and benefits for us. Pay is pretty decent starting out and is on par with other airlines.

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It is what you make of it

Customer Service Representative (Former Employee) - Burbank, CA - July 1, 2023

Clock in do your job. Every place has its ups and downs but it's what you make of it. They are fairly new so things will not be as smoothly as perhaps another airline whose had their footing for a while and even then some of those have dropped the ball.

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Worst Airline to work for

Flight Attendant (Former Employee) - Burbank, CA - June 30, 2023

Avelo Airlines does not care about their Flight Attendants, if you don't believe my review than go ahead and find out on your own.I left Avelo, very disappointed to say the least.They promise things amd communicate, but don't deliver. I did not have a good experience at Avelo Air, lots of FAs are considering leaving for better legacy Airlines.

Pros

No Pros

Cons

Poor Management

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Part time and nothing else

Customer Service Representative (Current Employee) - Orlando, FL - June 18, 2023

I so much wanted to grow with this airline, but I'm strictly here until I get a better job.Leadership is paranoid from station manager and up.Training is half a@$ed and pitiful.Don't expect too much support and or consistency in what you do.And don't show off. The Gods will kick you down.

Pros

Three days off

Cons

Just about everything

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Geat company when I started but went downhill.

Customer Support Crew (Former Employee) - Remote - June 18, 2023

Typical Day: You must start answering phone the moment your scheduled shift is to begin and continue taking calls back to back until its time to clock out. two 15 min paid breaks + 30 min unpaid lunch are provided. Calls are coming in back to back but if it is slow, they will make you work on emails. We are expected to handle almost every issue, including website errors, baggage issues, airport staff calling us for help, flight IRROPS, reimbursements, missed flights, etc. Some customers can be verbally abusive. While we are allowed to hang up by upper management, the supervisors were unwilling to permit it. Work culture: At first, it was a friendly laid back startup culture, Avelo seemed geared towards being different youthful work environment and promotes their 'OneCrew' mantra heavily. This changed as new rules and new supervisors were implemented. We transitioned into a more unforgiving cooperate call center environment. Senior coworkers looked down at the new hires while leads became impatient in helping as they have more things to work on. Some leads are kind, most leads and managers became more focused on high call volume and are not accessible unless they want to speak with you about attendance. Many are also unwilling to take calls requesting a supervisor. There is alot of discrepancy between departments & airport staff. Yeah it was work from home, but it was very toxic here. The job position is full time only, so call center burnout was a very real issue to your mental health. Avelo does not have a baggage tracking system and their route network is very small -

Pros

Pto, health + flight benefits, work from home

Cons

shift bidding, call center burnout, lack of support from upper management, difficult to get time off

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Fun company

Flight Attendant (Current Employee) - North Carolina - June 14, 2023

Great place to start out in aviation , so far it’s great management and a great team .. waiting on a union and better pay and more flight destinations like southwest … welcoming inflight management they seem to care hopefully they continue to to be supportive so that the company will stay successful

Pros

Great experience, benefits, opportunities for fast advancement/seniority

Cons

New company kinks need to be worked out, pay could be better

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Productive and fun work place

Flight Attendant (Former Employee) - Burbank, CA - June 10, 2023

It was a good experience. I enjoyed working for this company. Smart and talented co-workers. Everyone works hard. Great teamwork, and we had a wonderful base supervisor.

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Good place to start out

Ramp Agent (Former Employee) - New Haven, CT - May 13, 2023

Not too bad of a place to start your career in airline industry. Definitely room to move up. The company is newer and has a lot of growing pains. Hopefully things will get better once the new terminal is finally built

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Amazing

Flight Operations Specialist (Current Employee) - Remote - May 5, 2023

Caring and understanding people working to build an amazing airline. It's a unique environment where it feels like everyone is pulling their own weight to make something special. It's important to mention that this a startup, and that there are growing pains. Fortunately, there is a solid vision that is on its way to being realized.

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Lots of drama

Flight Attendant (Former Employee) - Orlando, FL - April 23, 2023

Lots of drama at bases. Zero tolerance for not being kind ALWAYS! You can be terminated just like that! Your livelihood gone without a warning. No service on board so you just sit there for hours doing nothing.

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2 stars

Flight Attendant (Former Employee) - Burbank, CA - February 8, 2023

What is the best part of working at the company?Mostly just day trips. If that’s important to you. Most airline companies are not like that. Not sure I can provide anymore “bests” for this company. What is the most stressful part about working at the company?Management knows all and will only pay you lip service for your ideas. What is the work environment and culture like at the company?It was not what was presented. What is a typical day like for you at the company?Boring - No service so not much interaction with the customer.

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It's a crazy plane with little work

Customer Service Crew Member (Former Employee) - Burbank, CA - December 13, 2022

We sat and watched TV often and management would tell everyone to "look busy" people took naps and hid. There were so few planes coming in or out. Very unusual atmosphere.

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Great management. Fantastic crew members to work with.

Captain (Current Employee) - Burbank, CA - December 8, 2022

After almost two years of flying for Avelo, I have come to realize that it’s a once in a lifetime opportunity. We are growing fast, and we are led by smart people.

Pros

Fast advancement and many opportunities.

Cons

Health care is expensive.

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Potential within the company , unfair and unethical work environment

Customer Service Representative (Former Employee) - Remote - December 7, 2022

For a new airline their is a lot of potential . Travel benefits are always a plus ans great to work from home but Unfortunately unfair practices from management will be the loss of many great employees . Very hostile work environment with chosen favorites . Reps in contact center deals with every customer service inquiry and their is not enough man power . Policies were changed very often no clarification.

Pros

Travel benefits

Cons

Over worked

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Awful place to work unless your a pilot.

Flight Attendant (Former Employee) - New Haven, CT - November 22, 2022

Management lacks integrity, under paid, they take advantage of the flight attendants. Thu don’t pay properly, money is always missing out of paychecks. Planes are old and not safe.

Pros

2 dollar flights on Avelo.

Cons

The morale and integrity of the company does not align

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Ambitious Company, Mismanagement

Flight Crew Support Specialist (Former Employee) - Houston, TX - October 28, 2022

Flexible work from homePassionate people at top management and keep everyone engaged.Severely understaffed, no flexible work schedule and hard to get PTO approval. Vague and ambiguous instructions from team management, scrutiny on daily handling including email and call recording.

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Terrible Management

Flight Attendant (Current Employee) - New Haven, CT - October 15, 2022

Inflight management is non-existent, unsupportive, and very disrespectful. There is a huge lack of standardization and lack of communication. They are also very resistant to change, claiming that the flight attendant group doesn't want the changes we have been asking for. Reserve rules are terrible, and don't expect to make much money here, both as a lineholder, and reserve flight attendant. Management will use you until you're no go to them and burn you quickly. FAs are trying to unionize to see change. It's a good starter airline to get your feet wet and understand the industry, but not to build a career. Don't expect career advancement unless you are a "yes man" or suck up.