The people are worth it. The compensation is not.
Advice to Management
Pay attention to your support staff. They are key to keeping things moving. Offer better benefits and raises. Stop with the asinine micromanagement policies. The amount of money it might be saving, is wasted with all the time spent trying to meet the requirements.
ConsThe insurance, or lack thereof, The minuscule raises and review system, The favoritism, Management not understanding what the support staff does.