Avianca Linhas Aéreas
4.4 out of 5 stars.
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Avianca Linhas Aéreas Employee Review

Avianca Linhas Aéreas Customer Service Review - Great Customer Service Team

5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
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Job Culture
February 22, 2015
Responsible for providing a high-quality service to our customers & keep treating Customers Fairly at the heart of everything I do. Good personal judgment when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken. Built and maintain good relationships with staff through a genuine desire to understand their needs and support them. Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery. Adhere to regulations, legal obligations and data protection rules. Cope with setbacks when targets aren’t met and remain tenacious in the pursuit of excellence in difficult times. Proactively seek feedback from customers and act upon it. Handling I-94 and Back Office.
Ratings by category
5.0Work/Life Balance
5.0Compensation/Benefits
5.0Job Security/Advancement
5.0Management
5.0Culture
Pros
Awesome benefits, besides free flights
Cons
None
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